Backup Software Support - Quantum ValueLoader DLT VS160 User Manual

Backup Software Support

Backup Software Support
66 ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
While the ValueLoader itself is supported by Quantum, software
products used with the ValueLoader are supported by individual
software vendors. When contacting the software vendor for support, you
will need the following information:
• Your name and telephone number
• Product name, firmware revision, operating system, build, and serial
number
• Detailed list of error messages reported
• Configuration files and log files related to the problem
• Screen dumps, if applicable
• Explanation of how to reproduce the problem, if possible
• Events that may have contributed to the problem, recent operator
actions, recent events in the software or the system, and recent
changes to the computer system, software, or network environment.
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