Troubleshooting - Sony STR-AZ7000ES Startup Manual

Troubleshooting

If the receiver does not work properly, handle it in the following
order.
1
Search for the cause and solution of the issue by
referring to these Operating Instructions or Help Guide.
The troubleshooting method is listed in "Troubleshooting."
For the functions that are not mentioned in Operating
Instructions, visit the Help Guide.
https://rd1.sony.net/help/ha/straz305070/h_uc/
2
Search for the cause and solution of the issue on the
Sony support site.
Sony support site provides latest support information and
Frequently Asked Questions.
https://www.sony.com/am/support
30
EN
3
Reset the receiver (page 29).
All the settings of the receiver return to their initial status.
4
Should any problems persist, consult your nearest Sony
dealer.
General
The receiver is turned off automatically.
 If [Auto Standby] is set to [On], set it to [Off].
 "PROTECTOR" or "THERMAL" was activated (page 33).
The indicator on the display panel turns off.
 Press AMP MENU to select [Dimmer], and then adjust the
brightness of the display panel.
Video
No image appears on the TV screen.
 Try pressing the input button to select the input to which you want
to watch.
 Set your TV to the appropriate input mode.
 Make sure that cables are correctly and securely connected to
devices.
 Disconnect the HDMI cable from the receiver and TV and then
reconnect the cable.
 Change the [HDMI Signal Format] setting of the selected input in
the [HDMI Settings] menu. For details, visit the Help Guide.
 Some playback devices need to be set up. Refer to the operating
instructions supplied with each device.
 Be sure to use a Premium High Speed HDMI Cable with Ethernet,
which supports bandwidths up to 18 Gbps. For video signals that
require a high bandwidth such as 4K/120p, 8K, etc., be sure to use
an Ultra High Speed HDMI Cable that supports bandwidths up to
48 Gbps.