IBM Aptiva 2156 Hardware Maintenance Service

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Hardware Maintenance Service

for Service Level A

Machine Type 2156

2156

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Summary of Contents for IBM Aptiva 2156

Page 1 Hardware Maintenance Service for Service Level A Machine Type 2156 2156...
Page 2 IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein;...
Page 3: Table Of Contents
Index of Symptoms, Messages, Error Codes, or Beeps........2-8 Troubleshooting ...................2-23 Factory-Installed Storage Devices ............2-24 Factory-Installed Modem Card...............2-26 Audio (Not Supported by Diagnostics Program) ........2-28 CD-ROM Drive ..................2-30 Memory ....................2-31 Keyboard ....................2-32 Mouse.....................2-33 Power Supply ..................2-35 Monitor ....................2-38 ©Copyright IBM Corp. 1998...
Page 4 Undetermined Problems ................2-40 Diagnostic Aids....................3-1 Introduction ....................3-2 Power-On Self Test..................3-2 Diagnostics Tools...................3-3 Using Diagnostics Program from Recovery CD ........3-3 Diagnostics Program Features..............3-4 Repairing Information................. 4-1 Removals and Replacements ................4-2 Identifying the Parts of the System Unit ...........4-3 Top Cover....................4-5 Front Bezel ....................4-6 Adapter Cards ..................4-7 Diskette Drive ...................4-9 CD-ROM Drive ..................4-10...
Page 5 Safety Inspection Guide ................6-1 General Guidelines ..................6-2 Parts Catalog....................7-1 Assembly 1 : Machine Type 2156 System Unit ..........7-2 Assembly 2 : Machine Type 2156 FDD, HDD Drive ........7-5 Assembly 3 : Machine Type 2156 CD-ROM, Modem Card ......7-6 Assembly 4 : Machine Type 2156 Keyboard and Mouse ......7-8 Appendix A.
Page 6: Notices
Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used.
Page 7: Safety Information
Safety Information DANGER To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. To avoid shock hazard: The power cord must be connected to a properly wired and earthed receptacle.
Page 8 To Connect To Disconnect Turn Everything OFF. 1. Turn Everything OFF. First, attach all cables to devices. 2. First, remove power cord(s) from outlet Attach signal cables to receptacles. 3. Remove signal cables from receptacles. Attach power cord(s) to outlet. 4.
Page 9 Caution: When replacing the battery, use only IBM Part Number 36L9077 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 10 DANGER Some CD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Caution Electrical current from power, telephone, and communication cables can be hazardous.
Page 11 PERIGO Para evitar choques elétricos, não conecte ou desconecte nenhum cabo, nem efetue instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. Para evitar choques elétricos: ‰ O cabo de alimentação deve ser conectado a um receptáculo corretamente instalado e aterrado. ‰...
Page 12 Para Conectar Para Desconectar DESLIGUE tudo. DESLIGUE tudo. Conecte primeiro todos os cabos nos dispositivos. Remova primeiro o(s) cabo(s) de alimentação das tomadas. Conecte os cabos de sinal nos receptáculos. Remova os cabos de sinal dos receptáculos. Conecte o(s) cabo(s) de alimentação nas tomadas.
Page 13 Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante.
Page 14 PERIGO Algumas unidades de CD-ROM contém um diodo de laser da Classe 3A ou da Classe 3B. Observe o seguinte. Radiação de laser quando aberto. Não olhe diretamente para o feixe de laser, não olhe diretamente com instrumentos óticos, e evite exposição direta ao raio.
Page 15 XIII...
Page 19 XVII...
Page 20 PERIGO Pour éviter tout risque de choc électrique, ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage. Pour éviter tout risque de choc électrique : Les cordons d'alimentation du présent produit et de tous les appareils qui lui sont connectés doivent être branchés sur des socles de prise de courant correctement câblés et mis à...
Page 21 Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
Page 22 PERIGO Certaines unités de CD-ROM contiennent une diode laser de classe 3A ou 3B. Prenez connaissance des informations suivantes : Rayonnement laser lorsque le carter est ouvert. Évitez de regarder fixement le faisceau ou de l'observer à l'aide d'instruments optiques. Évitez une exposition directe au rayon.
Page 23 attention: Ce produit pèse un poids considérable. Faites-vous aider pour le soulever. attention: Le courant électrique circulant dans les câbles de communication et les cordons téléphoniques et d'alimentation peut être dangereux. Pour votre sécurité et celle de l'équipement, avant de retirer les carters du serveur, mettez celui-ci hors tension et déconnectez ses cordons d'alimentation, ainsi que les câbles qui le relient aux réseaux, aux systèmes de télécommunication et aux modems (sauf instruction contraire...
Page 24 Netzstecker an Steckdose anschließen. Gerät einschalten. achtung: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 25 achtung: Wenn ein CD-ROM-Laufwerk installiert ist, beachten Sie folgendes. Steuer- und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen. Andernfalls kann gefährliche Laserstrahlung auftreten. Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gefährlicher Laserstrahlung führen. Es befinden sich keine Teile innerhalb des CD-ROM-Laufwerks, die vom Benutzer gewartet werden müssen.
Page 26 VORSICHT Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B. Die nachfolgend aufgeführten Punkte beachten. Laserstrahlung bei geöffneter Tür. Niemals direkt in den Laserstrahl sehen, nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden. ≥32 Kg ≥55Kg achtung: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten.
Page 27 PERICOLO Per evitare il pericolo di scosse elettriche durante i temporali, non collegare o scollegare cavi, non effettuare l'installazione, la manutenzione o la riconfigurazione di questo prodotto. Per evitare il pericolo di scosse elettriche: collegare il cavo di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza;...
Page 28 ATTENZIONE: Quando si sostituisce la batteria, utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 29 PERICOLO Alcune unità CD-ROM contengono all'interno un diodo laser di Classe 3A o Classe 3B. Prestare attenzione a quanto segue: Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici ed evitare l'esposizione diretta al fascio. ≥32 Kg ≥55Kg ATTENZIONE:...
Page 30 XXVIII...
Page 31 XXIX...
Page 33 PELIGRO Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga: El cable de alimentación debe conectarse a un receptáculo con una instalación eléctrica correcta y con toma de tierra.
Page 34 Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 33F8354 o un tipo de batería equivalente recomendado por el fabricante. Si el sistema tiene un módulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de módulo del mismo fabricante.
Page 35 PELIGRO Algunas unidades de CD-ROM tienen incorporado un diodo de láser de Clase 3A o de Clase 3B Tenga en cuenta la siguiente información. Cuando la unidad está abierta se generan emisiones de rayos láser. No dirija la mirada al haz, no lo observe directamente con instrumentos ópticos y evite la exposición directa.
Page 36: Laser Compliance Statement
Laser Compliance Statement The CD/DVD-ROM drive in the computer is a laser product. The CD/DVD- ROM drive's classification label (sample shown below) is located on the drive. CLASS 1 LASER PRODUCT APPAREIL A LASER CLASSE 1 LASER KLASSE 1 LUOKAN 1 LASERLAITE PRODUIT LASER CATEGORIE 1 The CD/DVD-ROM drive is certified in the U.S.
Page 37: Trademarks
Trademarks The following are trademarks of the IBM Corporation in the United States or other countries or both: Aptiva OS/2 Personal System/2 HelpCenter PS/1 PS/2 Operating System/2 Intel, Pentium, MMX, EtherExpress, and LANDesk are trademarks or registered trademarks of Intel Corporation.
Page 38: Preface
Preface This manual contains service information for the 2156 Service Level A (SL-A) model of the IBM Aptiva Personal Computer, worldwide. This manual is intended to be used as a stand-alone document to service Aptiva machine type 2156 product. It is divided into the following chapters: Notices contains important safety information and notices required to service this computer.
Page 39: General Information
BIOS-contained Model Number and Serial Number........1-9 BIOS Setup Utility ..................1-10 Working with the Setup Menus ..............1-10 Standard CMOS Setup ................1-12 BIOS Features Setup ................1-15 Power Management ................1-15 PnP/PCI Configuration ................1-15 Integrated Peripherals................1-16 Password Setting ...................1-17 Specifications....................1-18 Operating Requirements................1-19 Special Tools ....................1-20 ©Copyright IBM Corp. 1998...
Page 40: Introduction
Product Overview Machine Type 2156 contains one PCI slot and one shared PCI/ISA slot, and the system board supports the IBM processor. Listed below are 2156 system features: Processors (Machine Type 2156) •...
Page 41 External Ports • Video port (15-pin D-sub connector) • Parallel port (25-pin D-sub connector) • Serial port (9-pin D-sub connector) • Game/MIDI port (15-pin D-sub connector) • Keyboard port (6-pin PS/2 mini-din connector) • Mouse port (6-pin PS/2 mini-din connector) •...
Page 42 Multimedia • One pair of internal speakers. Power Management • Compliant to ACPI and supports display power management signaling (DPMS) monitor. • Software shutdown by Windows 98. • System enters standby mode if any of following conditions are met: − Execute standby from the Windows 98 Start menu −...
Page 43 1.8-m (5.8-ft) attached signal cable. • Auto-sensing power input for 100 VAC to 240 VAC. Keyboard • PS/2 104-key rubber dome IBM PS/2 Compatible Keyboard with 1.8-m (5.8-ft) cable. Mouse • 2 button Sleek PS/2 mouse with 1.8-m (5.8-ft) cable.
Page 44: Hardware Interfaces
I/O adapter compatible expansion slots that operates at 33 MHz cards bus speed One IBM AT-ISA Plug and Play compatible expansion slots that operates at 8 MHz bus speed. Note: 1 PCI/1ISA slot share and 1 PCI independent slot Two PCI local bus Enhanced IDE v1.0 compatible hard...
Page 45: Cmos Reset
Table 1-1 System Board Hardware Interfaces Item Interface Game port Game port interface for joystick. It also supports MIDI. USB controller integrated in SiS5598. CMOS Reset This system does not deny access to BIOS Setup Utility. Execute “Load BIOS Default Settings” in BIOS Setup to clear the corrupted CMOS data. See “Loading the Default Settings”...
Page 46: Flash (Bios) Update Procedure
Flash (BIOS) Update Procedure NOTE: The flash update procedure does not change the model number and serial number information in BIOS. 1. Prepare a bootable DOS diskette with AWDFLASH.EXE and VXXYYZZ.BIN files NOTE: The AWDFLASH.EXE is flash utility programs. The VXXYYZZ.BIN is a BIOS source code binary file.
Page 47: Bios-Contained Model Number And Serial Number
BIOS-contained Model Number and Serial Number The model number and serial number information is stored in BIOS ROM and displayed in the “Model Information” of BIOS Setup main menu. If a repair is completed by replacing the system board or installing a new BIOS ROM, then you need to enter the original system’s model number and serial number in the new BIOS ROM.
Page 48: Bios Setup Utility
Follow these steps to enter Setup when the computer is off: 1. Turn on your monitor. 2. Turn on the system unit. 3. When you see the IBM Aptiva logo, press F1 to enter Setup and display the Main Menu. Refer to the Setup Utility Main Menu below.
Page 49 The following table lists specific keys on the keyboard that will help you move through the Setup menus: Keys Function Down- or up- Use these arrow keys to highlight an option on arrow key the menu. (Press the Enter key to choose the option.) Left- or right- Use these arrow keys to make a selection and...
Page 50: Standard Cmos Setup
3. Press Esc to exit Setup. A dialog box appears asking if you want to save the CMOS settings (in this case, the default settings that you reloaded). 4. Use the left-arrow key to select Yes, then press Enter to save the changes in CMOS.
Page 51 Disk Drives If you install a new diskette, hard disk, or CD -ROM drive, BIOS auto-detects the presence of these devices. Enter Setup to identify or verify the type of drive installed in the computer. If you want to change any drive setting, select Standard CMOS Setup from the main menu.
Page 52 Hard Disk Block Mode This function enhances disk performance depending on the hard disk in use. BIOS automatically detects if your hard disk supports this feature. Setting this function to Auto allows data transfer in blocks (multiple sectors) to increase the data transfer rate. If your system does not boot after setting this parameter to Auto, change the setting to Disabled.
Page 53: Bios Features Setup
BIOS Features Setup This section allows you to configure your system for basic operation. You have the opportunity to select the system default speed, boot-up sequence, keyboard operation, and shadowing. Internal/External Cache The Memory/Cache Options menu allows you to configure the Level 1 and Level 2 caches.
Page 54: Integrated Peripherals
non-Plug and Play adapter cards, set this parameter to Manual. This allows you to assign resources to non-Plug and Play cards first. Integrated Peripherals This section page includes all the items of IDE hard drive and Programmed Input / Output features. Also included in this menu are items for enabling or disabling the onboard controller chipsets.
Page 55: Password Setting
Power Button Override < 4 sec When set to Suspend, this parameter adds the suspend function to the system power button on the front panel. The suspend function allows you to put the system into suspend mode by pressing the power button for less than four seconds while the system is on.
Page 56: Specifications
Specifications Dimensions (width x depth x height): • System unit: − 316 mm (12.44 in.) x 380 mm (14.96 in.) x 85 mm (3.35 in.) Weight: • System unit: − 9 kg (19.8 lb) Environment: • Temperature for system unit: −...
Page 57: Operating Requirements
Operating Requirements All machines require two power inputs: one on the system unit and one on the monitor display. The system unit comes with a voltage selector switch, allowing selection of either 115 VAC or 230 VAC. This switch must be in the 230 VAC position when the machine is plugged into a 230 VAC electrical outlet.
Page 58: Special Tools
Special Tools The following special tool is required to service this system when running the diagnostics program (PC-Doctor): • Wrap plug, P/N 72X854 1-20...
Page 59: Check Procedures
Index of Symptoms, Messages, Error Codes, or Beeps........2-8 Troubleshooting ...................2-23 Factory-Installed Storage Devices ............2-24 Factory-Installed Modem Card...............2-26 Audio (Not Supported by Diagnostics Program) ........2-28 CD-ROM Drive ..................2-30 Memory ....................2-31 Keyboard ....................2-32 Mouse.....................2-33 Power Supply ..................2-35 Monitor ....................2-38 Undetermined Problems ................2-40 ©Copyright IBM Corp. 1998...
Page 60: Introduction
Introduction This chapter contains the check procedures used to diagnose the causes of product failures. The diagnostic information consists of: Start: This is the starting point for any diagnostic action. Based on high- level symptoms, the check procedure directs you to more detailed procedures to help resolve machine failures.
Page 61: Start
POST error codes and error messages are displayed on the screen after the IBM logo. A beep will precede each error code or message. Please refer to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-8 for additional help.
Page 62 Power off the system unit before moving it or when replacing FRUs. Remove all adapter cards, except for the factory-installed modem adapter card and any other IBM Aptiva factory-installed adapter cards. Disconnect any drives except: 3.5-in. diskette drive hard disk drive IBM Aptiva factory-installed devices (such as a CD-ROM drive) Make sure that all power cords and cables are connected properly.
Page 63 Note any symptoms, messages, error codes, or beeps. Make sure that there are no diskettes or CDs in the drives. 002 - DOES AN IBM LOGO SCREEN APPEAR? (YES, READ AHEAD. NO, GO TO STEP 004.) Insert the diagnostics diskette in the diskette drive.
Page 64 005 - If the keyboard responds incorrectly, go to "Keyboard" on page 2-32. 006 - DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN SYSTEM? (YES, READ AHEAD. NO, GO TO STEP 007.) Select Diagnostics from the diagnostics program menu. Select and execute All Tests.
Page 65 008 - DOES THE DIAGNOSTICS FINISH WITHOUT ANY ERRORS? (YES, READ AHEAD. NO, GO TO STEP 009.) If the Diagnostics \ All Tests did not detect a failure but the system still indicates a failure: Check all adapter card jumper settings. Check all adapter card switch settings.
Page 66: Index Of Symptoms, Messages, Error Codes, Or Beeps
Index of Symptoms, Messages, Error Codes, or Beeps How to Use Error Messages: Use the messages, error codes, and beeps combinations that occur to diagnose failures. If more than one failure occurs, diagnose from the first failure that appears. The cause of the first failure can result in false messages, error codes, or beeps.
Page 67 NOTES: If an error message and incorrect audio response occur, diagnose the error message first. If you cannot run the diagnostics program tests but did receive a POST error code, diagnose the POST error message. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List”...
Page 68 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Action/FRU Messages, beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
Page 69 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Action/FRU Messages, beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
Page 70 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Action/FRU Messages, beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
Page 71 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Action/FRU Messages, beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
Page 72 Table 2-2 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Messages, Action/FRU beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
Page 73 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 74 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 75 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 76 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 77 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 78 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 79 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 80 Table 2-3 Error Symptoms List Error Symptoms Action/FRU NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Page 81: Troubleshooting
Troubleshooting Failing Parts or Assemblies: The check procedures generally help you trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it. It might be loose, dirty, or in need of a small repair.
Page 82: Factory-Installed Storage Devices
Factory-Installed Storage Devices Use this check procedure to test any factory-installed drives. ATTENTION: The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Take note of the current settings and verify that the customer settings are in place when service is complete.
Page 83 IDE Secondary Channel Master and Slave Drives in BIOS Setup should be connected to the system board connector J7.(Machine Type 2156 System Board Layout” on page 5-3) NOTE: The CD-ROM drive that comes with system unit should be configured as IDE Secondary Channel Master device. Check the hard disk and CD-ROM drives jumper settings.
Page 84: Factory-Installed Modem Card
Factory-Installed Modem Card 001 - START Power off the system unit. In Windows 98 Device Manager, make sure that the modem is not configured with a conflicting COM port and IRQ setting. Make sure that the communication software is configured with the correct COM and IRQ settings (same as COM port and IRQ as the modem).
Page 85 004 - CAN THE MODEM DIAL OUT AND CONNECT TO ANY BBS SUCCESSFULLY? (YES, READ AHEAD. NO, GO TO STEP 005.) The modem adapter functions normally. End. 005 - Make sure that Windows 98 is properly installed, then power off the system unit.
Page 86: Audio (Not Supported By Diagnostics Program)
Audio (Not Supported by Diagnostics Program) NOTE: Audio tests for the sound card cannot be carried out in the PC Doctor DOS diagnostics program. It is, however, possible to carry out a dial tone test for the modem. While performing this check, you may need to enter and exit Microsoft Windows 98 several times.
Page 87 004 - Perform the following under Windows 98. NOTE: If an operating system other than Microsoft Windows 98 is installed, the program screens and icons may differ from these instructions. 1. Start Microsoft Windows 98. 2. Select the Start icon. 3.
Page 88: Cd-Rom Drive
CD-ROM Drive 001 - START Insert the diagnostics diskette into the diskette drive and make sure that there is no CD in the CD-ROM drive. Select Interactive Tests menu, then select and execute CD-ROM Test. 002 - DO YOU SEE A MESSAGE “NO CD-ROM DRIVE OR MSCDEX DEVICE DRIVER INSTALLED.”...
Page 89: Memory
Memory 001 - START Power off the system unit. Insert the diagnostics diskette into the diskette drive. Make sure that all DIMMs are installed correctly. Power on the system unit. Take note of any messages, error codes, or symptoms. 002 - DO YOU RECEIVE POST MEMORY ERROR MESSAGE? (YES, READ AHEAD.
Page 90: Keyboard
Keyboard 001 - START Power off the system unit and make sure that the keyboard plug is connected properly. 002 - Insert the diagnostics diskette into the diskette drive and power on the system unit. Select Interactive Tests menu, then execute Keyboard test. 003 - DOES THE KEYBOARD FUNCTION CORRECTLY? (YES, READ AHEAD.
Page 91: Mouse
Mouse NOTE: A sticking key button can cause the mouse to operate incorrectly. If you suspect this, go to "Keyboard" on page 2-32. 001 - START Make sure that the mouse ball turns freely. Make sure that the mouse plug connects properly. 002 - Power off the system unit.
Page 92 008 - ARE THERE ANY BROKEN PINS IN THE MOUSE PLUG? (YES, GO TO STEP 010. NO, READ AHEAD.) Try with a known good mouse. 009 - DO THE ERROR SYMPTOMS STILL REMAIN? (YES, READ AHEAD. NO, GO TO STEP 010.) Replace the system board.
Page 93: Power Supply
Power Supply 001 - START Power off the system unit. Check the power cord for continuity. Replace if necessary. Check for the correct line voltage from the power outlet, and verify that the voltage selector switch is set to the correct voltage. Power on the system unit.
Page 94 Figure 2-1 Power Supply Connectors (Bottom View) Figure 2-2 Hard Drive or CD-ROM End of Power Cable Figure 2-3 3.5-In. Diskette Drive End of Power Cable 2-36...
Page 95 006 - ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? (YES, READ AHEAD. NO, GO TO STEP 009) The power supply is working normally. If you suspect the on/off switch cable assembly, see Step 003. If the fan continues to run when all connectors are plugged back in, go to “Undetermined Problems”...
Page 96: Monitor
Monitor First, set the system to VGA mode. To do this in Windows 98, press the F8 function key during startup. Safe mode (VGA) will be set for Windows 98. Use the operating system's video setup to change the monitor resolution. If the monitor type is set to the power saving mode, the screen remains black and the LED lights or flashes in amber color.
Page 97 002 - IS THE SCREEN READABLE? (YES, READ AHEAD. NO, GO TO STEP 004) NOTE: If the screen shows a blinking cursor with no memory count running, answer this question "No". Select Interactive Tests from the Main Menu. Select and execute Video test from the menu. Follow the prompts and perform the video test.
Page 98: Undetermined Problems
Check all cables and connectors for proper installation. If the jumpers, switch, and voltage settings are correct, return here and continue: 3. Remove or disconnect the following, one at a time: Non-IBM devices External devices Any adapters Modem card, if installed...
Page 99 4. Power on the system unit. 5. Repeat steps 1 through 4 until you find the failed device or adapter. 6. If software related, reload software from Recovery CD. If the symptom changes, go to “Index of Symptoms, Messages, Error Codes, or Beeps”...
Page 100: Diagnostic Aids
Chapter 3 Diagnostic Aids Diagnostic Aids....................3-1 Introduction ....................3-2 Power-On Self Test..................3-2 Diagnostics Tools...................3-3 Using Diagnostics Program from Recovery CD ........3-3 Diagnostics Program Features..............3-4 ©Copyright IBM Corp. 1998...
Page 101: Introduction
BIOS version and system memory tested. For Aptiva, the F9 key will only work after exiting BIOS Setup. 3. If an error is detected during POST, the IBM logo screen will automatically switch to the text-based screen and display the error message or code with a beep.
Page 102: Diagnostics Tools
The diagnostics program comes on a CD (compact disk) along with this book. This version of PC-Doctor diagnostics program, developed by Watergate for IBM, is the primary method of testing the computer. You can use it to test the IBM components of the system and some external devices. The amount of time required to test components depends on the number of components installed and selected.
Page 103: Diagnostics Program Features
Diagnostics Program Features Diagnostics program (PC-Doctor for DOS) includes the following features: Table 3-1 Diagnostics Program Main Menu Selections Main Menu Selections Submenu Selections • System Test Diagnostics • Memory Test • Hard Disk Test • Floppy Disk Test • All Tests •...
Page 104 Table 3-1 Diagnostics Program Main Menu Selections • System Configuration Hardware Info • Memory Contents • IRQ and DMA Use • Device Drivers • COM and LPT Ports • Physical Disk Drives • Logical Disk Drives • VGA Information • Software Interrupts •...
Page 105: Repairing Information
Removals and Replacements ................4-2 Identifying the Parts of the System Unit ...........4-3 Top Cover....................4-5 Front Bezel ....................4-6 Adapter Cards ..................4-7 Diskette Drive ...................4-9 CD-ROM Drive ..................4-10 Hard Disk Drive ..................4-11 Power Supply ..................4-13 System Board ..................4-14 Memory (DIMM)..................4-15 ©Copyright IBM Corp. 1998...
Page 106: Removals And Replacements
Removals and Replacements BEFORE REMOVING ANY FRU, POWER-OFF THE COMPUTER UNPLUG ALL POWER CORDS FROM ELECTRICAL OUTLETS, THEN DISCONNECT ANY INTERCONNECTING CABLES. ATTENTION: The System board, processors, adapter cards, DIMMs, and upgrade processors can be damaged by electrostatic discharge. Use an electrostatic discharge(ESD) strap to establish personal grounding.
Page 107: Identifying The Parts Of The System Unit
Identifying the Parts of the System Unit This computer system has 3 bays, each bay has an factory-installed drive in it. The devices are 3.5” Diskette, 32X CD-ROM drive and 3.2GB hard disk. Diskette drives in this unit use the standard diskette advanced technology (AT) Interface.
Page 108 Power Supply This is a 92.85-watt switching power supply. IO slot The riser card has 1 PCI and 1 PCI/ISA slot. Modem card This machine has a factory-installed Data/Fax card for data transmission System board CD-ROM Drive This machine has a factory-installed 32X CDROM drive. Floppy Diskette Drive This machine has a factory-installed 3.5”...
Page 109: Top Cover
Top Cover To remove the top cover of this system unit: Remove the screws at the back of the desktop that secures the top cover. Hold on the upper brim of the front covers, and pull it toward the back about 2 centimeters away.
Page 110: Front Bezel
Front Bezel To remove the front bezel, you must remove the top cover first. Remove the two screws from the bottom of the cover Uncouple the three undercuts with the system unit Pull the front panel from the system unit...
Page 111: Adapter Cards
Adapter Cards Installing Adapter Cards Remove the screw that secures the adapter card slot cover. Then remove the slot cover. Align and insert the adapter card into the adapter card connector. Secure the card with the screw that you removed in the first step. Reinstall all hardware and screws that you removed prior to the Installation of the adapter card.
Page 112 Removing Adapter Cards Follow these steps to remove an adapter card: Position the system unit so that the card is accessible to you. If the adapter card has cables, disconnect them. Be sure to take note of where the Cable are connected. You will have to reconnect these cables when you reinstall the card.
Page 113: Diskette Drive
Diskette Drive To remove the diskette drive or to change the system board component under the diskette drive bay: 1. Disconnect the power and signal cables from the diskette drive. 2. Remove the three screws that secure the diskette drive. 3.
Page 114: Cd-Rom Drive
CD-ROM Drive To remove CD-ROM Drive or replace the BIOS chip which is on the system board under the CD-ROM drive bay: 1. Disconnect the power and signal cables from the CD-ROM drive. 2. Removing the screws that secure the CD-ROM drive. 4-10...
Page 115: Hard Disk Drive
Hard Disk Drive To remove or replace the hard disk drive: 1. Removing the diskette and CD-ROM drive. See “Removing the diskette drive“ on page 4-9. See “Removing the CD-ROM drive” on page 4-10 2. Remove the three screws that secure the system metal frame and the bay holder, which holds the diskette and CD-ROM drive.
Page 116 3. Grasp both sides of the bay holder. Push the bay holder forward the back of the system unit to uncouple it from the system metal frame. 4. Pick the bay holder upward and remove it completely 5. Disconnect the power and signal cables from the hard disk. 6.
Page 117: Power Supply
Power Supply This system has a 92.85-watt switching power supply. 1. To remove the power supply. You must remove the top cover first. 2. Disconnect the power cable from the system board. 3. Remove the screws in the back that secure the power supply. 4-13...
Page 118: System Board
System Board 1. To remove the system board. You must remove the Diskette drive, CD-ROM drive and Power Supply. 2.Remove the screws that secure the system board. 1.DIMM 9.System Battery 2.CPU 10.HDD Led, Power Led and Power switch Led Connector 3.Level II Cache 11.Flash ROM BIOS 4.CPU Fan Connector...
Page 119: Memory (Dimm)
Memory (DIMM) Your System has 2 system memory module sockets, bank0 and bank1. These sockets hold dual in line memory modules (DIMM) that contains 3.3V signal or double-sided synchronous DRAM (SDRAM). The maximum memory size is 256 MB total. 4-15...
Page 120: Parts/Test Point Locations
DIMM Configurations ...................5-15 System Board Connector Pin Signals............5-15 Monitor Port Signals ................5-15 Serial Port Signals..................5-15 Parallel Port Signals ................5-16 Mouse Port Signals ................5-16 Keyboard Port Signals ................5-16 Diskette Drive Cable Connector Signals ..........5-17 IDE Cable Connector Signals ..............5-18 ©Copyright IBM Corp. 1998...
Page 121: Introduction
Introduction This chapter contains system board layouts and jumper settings. It is useful when you are asked to measure voltages. Use this information to help you locate parts such as electronic boards, connectors, pin numbers, and test points. This chapter also contains jumper settings for the hard disk drive, CD-ROM (compact disc-read-only memory) drive, and the connector information for modem adapter card.
Page 122: Machine Type 2156 System Board Layout
Machine Type 2156 System Board Layout NOTE: The blackened pin of a jumper represents pin 1. Figure 5-1 Machine Type 2156 System Board Jumpers and Connectors Locations.
Page 123: 2156 System Board Jumper Settings
2156 System Board Jumper Settings Table 5-1 Machine Type 2156 System Board Jumper Settings Jumper/Settings Function Bus Frequency(MHz) ICS9148F-25 Jumper connected CPUCLK PCICLK CPU Core Clock Multiplier Jumper connected CPU Clock Frequency Ratio CPU Vi/o Vcore Voltage Jumper connected Voltage 2.24 2.84 2.94...
Page 124: 2156 Processor Type Jumper Settings
2156 Processor Type Jumper Settings WARNING: You must verify the exact processor type before setting the processor type jumpers. The wrong processor type jumper setting may damage the CPU. The system only supports dual-voltage CPU. Table 5-2 Machine Type 2156 Processor Type Jumper default Settings CPU Types AMD K6-2/333M CPU O –...
Page 125: 2156 System Board Connectors And Functions
2156 System Board Connectors and Functions Table 5-3 System Board Connector Functions Connector Function VGA port USB port PS/2 keyboard port PS/2 mouse port COM1 port Printer Port Microphone-in port Stereo Line-in port Stereo Line-out port Internal Speaker connectors(R) Internal Speaker connectors(L) Game port Power button(pins 1,3) ACP LED(pins 2,4,6)
Page 126: Power Supply Cable Connector Specifications
Power Supply Cable Connector Specifications Refer to the following figures when checking for voltages on power supply cable connectors. When checking voltages, the power supply fan must be running. To power on the power supply without using the on/off switch, use a screwdriver or other tool to short the connector JP7 (with the switch cable disconnected from the connector on the system board) or use a connection (jumper) to short the black and green wires of the 20-pin connector on power supply.
Page 127: Main Output Pin Assignment
Main Output Pin Assignment Table 5-4 Main Output Pin Assignment Function Color EMPTY EMPTY EMPTY EMPTY COMMON BLACK +5Vdc COMMON BLACK +5Vdc COMMON BLACK POWER GOOD GRAY +5Vs PURPLE +12Vdc YELLOW EMPTY EMPTY -12Vdc BLUE COMMON BLACK P.S-on GREEN COMMON BLACK COMMON BLACK...
Page 128 Figure 5-3 Hard Drive or CD-ROM Power Cable Connector Figure 5-4 3.5-In. Diskette Drive Power Cable Connector...
Page 129: Factory-Installed Modem Card Layout
Factory-Installed Modem Card Layout Figure 5-5 Factory-Installed Modem Card Layout Factory-Installed Modem Card Connector Functions Table 5-5 Factory-Installed Modem Card Connector Functions Item Function Connect to… Telephone line-out Telephone set Some modem adapters may come without this jack. Telephone line-in Telephone line NOTE: Care should be taken while connecting the voice-in/speaker-out connector.
Page 130: 3.5-In. Hard Disk Drive Jumper Locations
3.5-In. Hard Disk Drive Jumper Locations Figure 5-6 3.5-In. Hard Disk Jumper Locations Figure 5-7 3.5-in Hard Disk Jumper Settings Locations 5-11...
Page 131: 3.5-In. Hard Disk Drive Jumper Settings
3.5-In. Hard Disk Drive Jumper Settings The configuration of the following jumpers controls the drive’s mode of operation: Maxtor Hard Disk Drive Table 5-6 Maxtor Hard Disk Drive Jumper Settings J50:Master/Slave DESCRIPTION Drive configured as a Master, or Drive configured as a Master, with an attached Slave Drive configured as a Slave.
Page 132: Cd-Rom Drive
CD-ROM Drive Figure 5-8 CD-ROM Front Panel Table 5-7 CD-ROM Front Panel Introduction Item Description Load / eject button Headphone jack Power-on / busy indicator, lights up in green color while disc is set in ready state; lights up and flashes in amber color during data read or seek operation.
Page 133: Cd-Rom Drive Rear Panel Connectors And Features
CD-ROM Drive Rear Panel Connectors and Features CABLE SELECT SLAVE DC INPUT AUDIO MASTER IDE INTERFACE NOT USED C S M R G G L S L A Figure 5-9 CD-ROM Rear Panel Table 5-8 CD-ROM Drive Rear Panel Connectors and Features Item Function Connect to…...
Page 134: Dimm Configurations
DIMM Configurations The 2156 system board has two DIMM sockets. A maximum of 256KB memory may be installed. You can install 16MB, 32MB, 64MB, or 128MB DIMM in any sockets and with any combinations. System Board Connector Pin Signals Monitor Port Signals Signal Name Signal Name Red Video...
Page 135: Parallel Port Signals
Parallel Port Signals Signal Name Signal Name Strobe Auto Feed Data Bit 0 Error Data Bit 1 Initialize Data Bit 2 Select (In) Data Bit 3 Ground Power Data Bit 4 Ground Power Data Bit 5 Ground Power Data Bit 6 Ground Power Data Bit 7...
Page 136: Diskette Drive Cable Connector Signals
Diskette Drive Cable Connector Signals Signal Name Signal Name No Connection Direction SELECT Density Select Ground No Connection Step High Density Out Ground Ground Write Data No Connection Ground Ground Write GATE Index Ground Ground Track 0 No Connection Ground Ground Write Protect Drive Select 1...
Page 137: Ide Cable Connector Signals
IDE Cable Connector Signals Signal Name Signal Name Host Reset DMA Request Ground Ground Power Host Data 7 Host IOW Host Data 8 Ground Power Host Data 6 Host IOR Host Data 9 Ground Power Host Data 5 I/O Channel Ready Host Data 10 No Connection...
Page 139: General Guidelines
If any unsafe conditions are present, you must find out how serious the hazard is and if you can continue before you correct the hazard. All current IBM Aptiva service supplements outlining feature/model changes, along with the machine history, should be reviewed.
Page 140: Parts Catalog
Assembly 1 : Machine Type 2156 System Unit ..........7-2 Assembly 2 : Machine Type 2156 FDD, HDD Drive ........7-5 Assembly 3 : Machine Type 2156 CD-ROM, Modem Card ......7-6 Assembly 4 : Machine Type 2156 Keyboard and Mouse ......7-8 ©Copyright IBM Corp. 1998...
Page 141: Assembly 1 : Machine Type 2156 System Unit
Assembly 1 : Machine Type 2156 System Unit...
Page 142 Asm-Index FRU Number Description 00K8750 Main Boards/Pro-860A, for model D1J and D1N only 36L9136 Main Boards/Pro-860B, for all the models except D1J and D1N 00K8487 CPU – IMD PR300 225/75MHZ, for models D1J and D1N only 36L9129 CPU -- AMD K2-2/333 MHz for all the models except D1J and D1N 00K8494...
Page 143 1-12 00K8491 Chassis 1-13 00K8495 Power Switch/Led Cable 1-14 00K8188 Game Port Cable 1-15 36L9077 CMOS Backup Battery (CR2032) 3V 1-16 36L9137 Spring, Power Switch On-Off 1-17 36L9139 System Stand, Japan...
Page 144: Assembly 2 : Machine Type 2156 Fdd, Hdd Drive
Assembly 2 : Machine Type 2156 FDD, HDD Drive Asm-Index FRU Number Description 00K8488 3.2 GB HDD, for models D1J and D1N only 36L9131 Seagate 4.2 GB HDD, for all models except D1J and 00k8489 3.5" FDD, for models D1J and D1N only 36L9130 3.5”...
Page 145: Assembly 3 : Machine Type 2156 Cd-Rom, Modem Card
Assembly 3 : Machine Type 2156 CD-ROM, Modem Card Asm-Index FRU Number Description 00K8490 32X CD-ROM Drive 00K8186 CD-ROM Cable 00K8189 CD-ROM Audio Cable 36L9045 Modem-56K US/Can GVC F1156 IV/R1A, for model D1N only 36L9047 Modem-56K Japan GVC F1156IV/R1A, for model D1J only 36L9132 Modem-56K US/CE GVC...
Page 146 36L9134 Modem-56K China/Hong kong/Taiwan GVC F1156VI/R3, for models 144, 145 and 146 only 36L9016 Phone Cord, 7'...
Page 147: Assembly 4 : Machine Type 2156 Keyboard And Mouse
Assembly 4 : Machine Type 2156 Keyboard and Mouse Asm-Index FRU Number Description 76H5080 Mouse-2 button Sleek Logitech M-S34 28L1823 Keyboard-PC Next A w/o palm rest - US English, for D1N only 28L1858 Keyboard-PC Next A w/o palm rest – Japan, for model D1J only 33L1154 Keyboard-Cameo lite w/o...
Page 148: Appendix A. Fru Number Index
Machine Type 2156 Page FRU Number Asm Index 00K8184 00K8185 00K8186 00K8188 1-14 00K8189 00K8486 00K8487 00K8488 00k8489 00K8490 00K8491 1-12 00K8492 00K8493 00K8494 00K8495 1-13 00K8496 1-11 00K8497 00K8498 1-10 00K8750 00K8751 28L1823 28L1858 36L9014 36L9015 ©Copyright IBM Corp. 1998...
Page 149 36L9016 36L9045 36L9047 36L9077 1-15 36L9129 36L9130 36L9131 36L9132 36L9133 36L9134 36L9135 36L9136 36L9137 1-16 36L9139 1-17 36L9141 36L9142 76H5080...
Page 150: Appendix B. Online Support Information
Prodigy Service, America Online, and through the IBM support forums on CompuServe. IBM online support areas on all of the services can assist with your technical questions. These areas offer message boards monitored by IBM technicians, databases of computer-related solutions, and file libraries.
Page 151 827-6364 (U.S. and Canada only). Prodigy and America Online have limited international availability. To access the IBM PC Company Internet sites, you will need to acquire Internet access. Please check with your local Internet provider for more information. (Members of Prodigy, AOL, and CompuServe can reach these sites through the Internet capabilities of the services.)
Page 152: Index
Hard Disk Drive 1-3, 4-11 Check Procedures, 2-1 3.5-In. Jumper Locations, 5-11 CMOS Reset, 1-7 3.5-In. Jumper Settings, 5-12 32-bit Access, 1-6 Check Procedure, 2-24 Error Symptoms, 2-17 PIO Mode, 1-14 Size > 528 MB, 1-14 ©Copyright IBM Corp. 1998...
Page 153 Hard Disk Drive, 1-6 Online Support Information, C Connector Signals, 5-18 Parallel Port, 1-7, 1-16 Error Symptoms, 2-20 Port Signals, 5-16 Parts Catalog, 7-1 Machine Type 2156 CD-ROM, Joystick, 1-7, 3-4 Modem Card, 7-6 Error Symptoms, 2-21 Machine Type 2156 FDD, HDD Drive, 7-5 Machine Type 2156 Keyboard and Mouse, 7-7...
Page 154 CD-ROM Drive, 4-10 Diskette Drive, 4-9 Front Bezel, 4-6 Hard Disk Drive, 4-11 Video, 1-3 Memory (DIMM), 4-15 Error Symptoms, 2-19 Power Supply, 4-13 Palette Snoop, 1-15 System Board, 4-14 Top Cover, 4-5 Repair Information, 4-1 Safety Inspection Guide, 6-1 Serial Number, 1-9 Serial Port, 1-3, 1-6, 1-16 Error Symptoms, 2-20...
Page 155 Printed in U.S.A. International Business Machines Corporation Old Orchard Road, Armonk, New York 10504 Part Number: 37L5181 Pub Number: S01K-4756-01 1/99...

IBM Aptiva 2156 Hardware Maintenance Service

Appendix A. FRU Number Index

Appendix B. Online Support Information

Quick Links

Related Manuals for IBM Aptiva 2156

Summary of Contents for IBM Aptiva 2156

Table of Contents