NANO CIC 2 User Manual page 28

5
Troubleshooting
Issue Recommedations
Ensure hearing aids have been fully charged
(indicated by green lights on charging case)
•
There is no
sound at all
•
•
•
Use one hand to pull the top of the ear
upward while using the other hand to insert
Hearing aid sticks
the hearing aid. Slightly rotate aid in ear, if
out of ear
needed, to help position aid in ear.
52
Check hearing aid tip to be sure it is not
occluded with wax/debris. Clean with
hearing aid brush.
Use hearing aid brush to clean
microphone.
Change wax guard.
Make sure you hold the button for
4 seconds to power on hearing aid.
Issue Recommedations
Charging case
Turn hearing aids off prior to placing in
indicates hearing
charging case. Aids placed in charging case
aids are charged
while left on will not properly charge.
(green lights) but
aids don't stay
charged
Power hearing aids off.
Charging case
Plug charging case into wall charger using
has orange lights,
charging cable.
indicating hearing
Place aids in charging case (left aid in left
aids have not
well, right aid in right well) with removal
charged after
handle placed in the deepest part of the
they have been in
respective well. Hearing aids will magnetically
the charging case
click into the charging case when properly
for an extended
placed in well.
amount of time.
Aids will be fully charged (green lights)
in two hours.
5
Troubleshooting
53