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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code
Description
00019xxx
Microprocessor x is not
functioning or failed the
built-in self-test; check VRM
and processor LEDs.
00180xxx
A PCI adapter has requested
memory resources that are
not available.
012980xx
No update data for
microprocessor x
012981xx
I9990305
An operating system was not
found.
Action
Make sure that microprocessor x is installed correctly. If the
problem remains, replace microprocessor x.
1. Reseat the following components:
a. Microprocessor tray
b. (Trained service technician only) Microprocessor x
2. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. (Trained service technician only) Microprocessor x
b. (Trained service technician only) Microprocessor tray
1. Change the order of the adapters in the PCI-X slots. Make
sure that the boot device is positioned early in the scan order.
2. Make sure that the settings for the PCI adapter and all other
adapters in the Configuration/Setup Utility program are correct.
If the memory resource settings are not correct, change them.
3. If all memory resources are being used, remove an adapter to
make memory available to the PCI adapter. Disabling the
BIOS on the adapter should correct the error. See the
documentation that comes with the adapter.
1. Make sure that all microprocessors have the same cache size.
2. Update the BIOS code again.
3. (Trained service technician only) Reseat microprocessor x.
4. (Trained service technician only) Replace microprocessor x.
1. Make sure that a bootable operating system is installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. SAS hard disk drive backplane and cables
c. CD drive and cables
d. I/O board
4. Replace the components listed in step 3 one at a time, in the
order shown, restarting the server each time.
Chapter 5. Solving problems
39
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