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Use and Maintenance Manual model "H10 V SHAPE - H12 V SHAPE"
MANUAL RESET THERMAL SWITCH POSITION
Unscrew the safety cap and
press the thermal switch
reset button
ALARM CODE
During the cleaning phase of the product,
the door to the fire or
the ash pan was not closed properly.
15
Check correct closure of the fire door and/
FIRE DOOR/ ASH
or correct insertion of the
PAN OPEN
ash pan in its compartment.
If the problem persists, contact the Support Service
ALARM CODE
During the pellet loading phase of
the product, the tank door was not closed
16
properly.
PELLET TANK
DOOR OPEN
Check the pellet tank door is closed properly.
If the problem persists, contact the Support Service
ALARM CODE
Simultaneous flame probe and smoke
18
probe fault.
FLAME PROBE
Contact Technical Support.
ALARM CODE
System pressure is less than 0.5 bar (a
cold circuit pressure of about 1 bar is
recommended).
19
Fill the system to bring the pressure back to
MINIMUM H
O
2
the required value for a proper functioning.
PRESSURE
If the problem persists, please contact the
Assistance Service.
ALARM CODE
System pressure is more than 2.5 bar (a
cold circuit pressure of about 1 bar is
recommended).
20
Vent the system to bring the pressure back to
MAXIMUM H
O
the required value for a proper functioning.
2
PRESSURE
If the problem persists, please contact the
Assistance Service.
CODIDE ALLARME
21
La temperatura H
mandata all'impianto, supera i 90°C
TEMPERATURA H
O
2
CALDAIA
Rivolgersi al Servizio di Assistenza.
MANUAL RESET
THERMAL
SWITCH
REASON
SOLUTION
REASON
SOLUTION
REASON
SOLUTION
REASON
SOLUTION
REASON
SOLUTION
MOTIVAZIONE
O caldaia, posta in
2
RISOLUZIONE
ALARM CODE
22
FLAME TEMPERA-
TURE
ALARM CODE
23
AUGER TRIAC
ALARM CODE
24
AUGER PHASE
ALARM CODE
25
BOILER H
O
2
FAILURE
ALARM CODE
26
PUMP PWM ARREST
ALARM CODE
27
PUMP FAILURE
CODICE ALLARME
28
REVOLUTION FAILURE
SMOKE ENCODER
CODICE ALLARME
29
CYCLE LIMIT
CLEANING
37
ENGLISH
REASON
Combustion in the brazier is not optimal as
the brazier is clogged or the inner passages
of the appliance are clogged.
The tangential fan (if present) is
not working properly or is damaged.
SOLUTION
Switch the product off and back on again,
activating the cleaner; adjust the
combustion with the "P/E mix".
If the problem persists, contact the Support Service
REASON
Anomaly of an internal component of the
electronic board that manages the pellet
loading auger.
Possible drops in voltage or wrong voltage
input to the device.
SOLUTION
Check power supply voltage.
If the problem persists, contact the Support Service
REASON
No connection of cabling that brings power
to the auger gearmotor.
SOLUTION
If the problem persists, contact the Support Service
REASON
The upstream boiler H
O probe does not
2
work properly.
The boiler H
O probe is disconnected from
2
the electronic board.
SOLUTION
Please contact the Assistance Service.
REASON
The pump impeller is blocked, unscrew
the front screw and activate the impeller
manually.
SOLUTION
If the problem persists, contact the Support Service
SOLUTION
The pump does not worlk properly or
cannot start.
SOLUTION
If the problem persists, contact the Support Service
MOTIVAZIONE
Smoke extractor encoder not working or
not connected correctly
RISOLUZIONE
If the problem persists, contact the Support Service
MOTIVAZIONE
The maximum limit of cleaning cycles
allowed during a work phase has been
reached prolonged.
RISOLUZIONE
In safety, vacuum the brazier and
switch on again.
If the problem persists, contact the Support Service
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