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Use and Maintenance Manual model "H10 V SHAPE - H12 V SHAPE"
ALARM CODE
Combustion in the brazier is not optimal as it
is clogged or the inner passages of the ap-
pliance are clogged.
The tangential fan (if present) is
04
not working properly or is damaged.
SMOKE TEMPERA-
Switch the product off and back on again,
TURE
activating the cleaner; adjust the
combustion with the "P/E mix".
If the problem persists, contact the Support
Service
ALARM CODE
The rotations of the smoke extractor show a
05
loss of efficiency due to obstruction of
the fan or a drop in voltage.
EXTRACTOR
ROTATIONS NOT
If the problem persists, contact the Support
RESPECTED
Service
ALARM CODE
No power supply to the smoke extractor
06
The smoke extractor is blocked
FAULTY SMOKE
EXTRACTOR
If the problem persists, contact the Support
Service
ALARM CODE
The rotations of the gearmotor present a
07
loss of efficiency due to a drop in voltage.
GEARMOTOR
ROTATIONS NOT
If the problem persists, contact the Support
RESPECTED
Service
PELLET LOADING
ALARM CODE
Gearmotor encoder not working or not
connected correctly
08
No power to gearmotor
PELLET LOADING
GEARMOTOR
FAULT
If the problem persists, contact the Support
Service
ALARM CODE
Possible foreign body or sawdust preventing
correct movement.
09
PELLET LOADING
Empty the tank and check for foreign bodies.
AUGER
BLOCKED
If the problem persists, contact the Support
Service
REASON
SOLUTION
REASON
SOLUTION
REASON
SOLUTION
REASON
SOLUTION
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SOLUTION
REASON
SOLUTION
36
ALARM CODE
10
No power supply or power supplied by elec-
tronic control unit not
correct
PELLET
LOADING AUGER
POWER SUPPLY
If the problem persists, contact the Support
DEFECT
Service
ALARM CODE
The sensor does not detect negative air
pressure inbound of the appliance.
11
Check the door and ash pan are
closed correctly, check if the air intake
MINIMUM
tube is obstructed.
PRESSURE PASCAL
If the problem persists, ccontact the Support
Service.
ALARM CODE
The cleaner has not completed
movement and is not found in the
correct position or the fire door is not closed
correctly.
12
Check if the door is closed correctly, reset
the alarm and wait for the product to go to
BRAZIER CLEANER
OFF status. Disconnect and reconnected
FAULT
current, the system re-activates the clean-
er, checking the correct position again.
If the problem persists, contact the Support
Service
ALARM CODE
The chimney flue is blocked.
The sensor reading the negative pressure is
13
not working properly.
NEGATIVE PRES-
Check the chimney flue is not blocked, con-
SURE IN CHIMNEY
tact a chimney sweep to clean it.
FLUE
If the problem persists, contact the Support
Service
ALARM CODE
You have to manually reset
the thermostat connected to the
Combustion in the brazier is not optimal as
the brazier is clogged or the inner passages
of the appliance are clogged.
Ventilation, where present and active,
14
may not be working properly.
THERMOSTAT MAN-
Reset the thermostat by pressing the button
UAL RESET
on the back of the appliance.
Switch off the product, switch on the system
again to activate the cleaner and adjust
combustion with the P/E mix.
If the problem persists, contact the Support
Service.
ENGLISH
REASON
SOLUTION
REASON
SOLUTION
REASON
SOLUTION
REASON
SOLUTION
REASON
hopper.
SOLUTION
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