Incorrect Or Missing Colors; Blurry Or Smeared Print - Epson WF-3620 Series User Manual

User's Guide
❏ For Windows, clear the High Speed check box from the More Options window in your printer driver. See the
online help for details.
For Mac OS X, select Off from the High Speed Printing. To display the High Speed Printing, click through the
following menus: System Preferences, Print & Scan (for Mac OS X 10.8 or 10.7) or Print & Fax (for Mac OS X
10.6 or 10.5.8), your product (in the Printers list box), Options & Supplies, and then Driver.
❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in
the product.
"Selecting Paper" on page 27
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❏ For Windows, if you have selected Standard-Vivid as Quality in your printer driver's Main tab, change it to
Standard.
For Mac OS X, if you have selected Normal-Vivid as Print Quality in your printer driver's Print Settings from the
pop-up menu, change it to Normal.
❏ If there is problem with copy quality, clean the surface of the scanner glass.
"Cleaning the exterior of the product" on page 141
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Incorrect or missing colors

❏ For Windows, clear the Grayscale setting in the Main window in your printer driver.
For Mac OS X, clear the Grayscale setting in Print Settings in the Print dialog box in your printer driver.
❏ Adjust the color settings in your application or in your printer driver settings.
For Windows, check the More Options window.
For Mac OS X, check the Color Options dialog box from the Print dialog box.
❏ Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result.
"Checking the Print Head Nozzles" on page 133
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❏ If you have just replaced an ink cartridge, make sure the date on the box. If you have not used the product for a long
time, Epson recommends replacing the ink cartridges.
"Replacing an ink cartridge" on page 129
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❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.

Blurry or smeared print

❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.
❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not
operate properly if it is tilted.
❏ Make sure your paper is not damaged, dirty, or too old.
❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face up in the rear paper feed
slot.
❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face down in the paper cassette.
❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
Troubleshooting for Printing/Copying
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