Warranty Conditions - IDEAL Bikes PRISMA-810 Original Instructions Manual

WARRANTY CONDITIONS

WARRANTY CONDITIONS
We would encourage you to use the IDEAL BIKE WARRANTY CARD so that we can offer you
the best possible service. The warranty includes replacement of the frame in the event of a
material or manufacturing fault. The fault must be verified by an IDEAL bicycle dealer within
the warranty period. The warranty period begins on the date of purchase and is valid for 3
(three) years. The warranty also covers any material and manufacturing faults on all other
components for two years from the date of purchase.
Claims under this warranty can only be asserted by the original owner on presentation of
a dated original invoice. Please submit your claims to the IDEAL specialist bicycle dealer
from whom you purchased the bicycle (pedelec). The warranty periods mentioned above
will only be honoured if the bicycle (pedelec) has been serviced at least once a year by
an IDEAL bicycle dealer in accordance with the requirements specified in these operating
instructions.
You will find a 5-year maintenance plan for this purpose in the last section of the original
operating instructions. The IDEAL bicycle dealer must confirm the annual inspections with
a signature and a stamp. If you have owned your IDEAL bicycle (pedelec) for more than
five years, you can photocopy the service plan and attach a copy. The owner of the IDEAL
bicycle (pedelec) is responsible for bearing the costs of the inspection and servicing. In the
event of a claim, IDEAL shall be free to choose between repairing or replacing the affected
component. Parts that are not faulty shall only be replaced at the owner's expense. The
handover certificate at the end of the operating instructions must be completed and signed
by the customer. The IDEAL bicycle dealer shall retain a copy acknowledged and signed
by the customer. When a warranty claim is submitted, the handover certificate must be
presented together with the faulty part. Otherwise the warranty services cannot be granted.
EXCLUSION
Normal wear and tear is excluded from the warranty. Please read the next section to find
out which components come under this category. The manufacturer of the IDEAL brand
is not obliged to repair faults on bicycles (pedelecs) and/or their components caused by
incorrect use, negligence, accidental damage, misuse, improper assembly and improper
maintenance performed by anyone other than an IDEAL bicycle dealer. This warranty shall
no longer be valid if the bicycle (pedelec) is modified or not used as intended, including, but
not limited to, failing to follow the original operating instructions, using the bicycle (pedelec)
in a competition or bicycle race, stunt riding, jumping on ramps or similar activities. IDEAL
hereby provides a voluntary, limited manufacturer's warranty, which is granted under
certain conditions specified exclusively in this document. This warranty does not affect the
rights granted to the customer by law.
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