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HWM PermaNET SU User Manual

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User Guide: PermaNET SU Installation and Setup
(Using HWM IDT).
Warning:
This manual contains important safety and operating information.
Please read, understand and follow the instructions in the manual
and also the safety / approvals document shipped with the device.
1
MAN-155-0001-D July 2022

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Summary of Contents for HWM PermaNET SU

  • Page 1 User Guide: PermaNET SU Installation and Setup (Using HWM IDT). Warning: This manual contains important safety and operating information. Please read, understand and follow the instructions in the manual and also the safety / approvals document shipped with the device.

  • Page 2: Table Of Contents

    Mobile Phone (or similar device) ................10 2.3.1 Specification ...................... 10 2.3.2 Installing the HWM software (Android version) ..........10 Loggers – Secure vs Insecure .................. 11 DataGate ........................11 2.5.1 DataGate – Giving the App access to use Loggers ......... 11 2.5.2...
  • Page 3 IDT app – Logging in and use ..................24 Use of IDT without Logging in ................. 24 Logging in and initial actions................... 24 IDT app - Selecting a PermaNET SU ................ 26 5.3.1 Automatic Selection using barcode scan ............26 5.3.2...
  • Page 4 Removal of a logger from a site ................. 50 Service and Repair ....................... 52 Troubleshooting ......................53 12.1 The User cannot log in ..................... 53 12.2 The IDT app does not list the logger ..............53 12.3 The data from the logger does not appear on DataGate........53...

  • Page 5: Introduction, Background And Support Of Product

    NTRODUCTION ACKGROUND AND UPPORT OF RODUCT Thank you for choosing an HWM data device. We trust it will provide you with many years of service. This user guide covers PermaNET SU models (SU/L/*/*). 1.1 S AFETY Before continuing, carefully read and follow the information in the “Safety Warnings and Approvals Information”...

  • Page 6: Support Of Product

    “IDT”. IDT is used to assist the user to test and deploy the loggers. This user-guide provides a brief description of the PermaNET SU functionality. It also covers the use of the IDT app. It includes the setup (registration) of the logger within DataGate, as this can be a requirement for the IDT app to correctly function with the loggers you own.

  • Page 7: Overview And Preparation For Use

    Your logger(s) may therefore differ slightly from the descriptions that follow. The PermaNET SU product family are logger devices with an integrated Leak Noise Sensor, built by HWM. They are of a waterproof construction, being designed to be permanently installed around a water network, listening for leaking pipes.

  • Page 8: Communications With The Mobile Phone (Or Similar Device)

    2.1.5 Logger operation - Repetitive functions The PermaNET SU is shipped from the factory in a minimally active state, to extend battery life whilst in storage (e.g. no measurements are made or logged). This mode is designed for periods of storage or shipping of the device, with the logger referred to as being in “shipping mode”, or “sleeping”.

  • Page 9: System Overview

    “IDT” software: Used to put the logger into various modes in order to test it within an installation. At the time of writing, IDT interacts with the “HWM deployment app” software; this must also be installed. “Deployment App” software: Used by IDT to record the location of the site at which the logger was deployed.

  • Page 10: Mobile Phone (Or Similar Device)

    Memory (for data): (varies according to use). 2.3.2 Installing the HWM software (Android version) The mobile device must be prepared for use with PermaNET SU loggers by installing the HWM “IDT” mobile phone app. On your Android device, open the “Play-Store”...

  • Page 11: Loggers - Secure Vs Insecure

    2.5.1 DataGate – Giving the App access to use Loggers All secure PermaNET SU loggers must be correctly registered on DataGate in order for IDT to use them. The IDT app will only allow access to secure loggers that the user has permission to use;...

  • Page 12: Datagate - Terminology And Summary

    This section introduces the terminology that is used by both DataGate and the apps… The destination of all PermaNET SU logger data is the DataGate system, provided by HWM. DataGate and PermaNETWeb web-pages are the main viewing portal for logger and site data.

  • Page 13: Ways To Set The Logger Configuration

    2.7 W AYS TO SET THE OGGER ONFIGURATION The PermaNET SU holds many setting parameters that affect its operation (see 2.1). Example settings are: When to make the Leak detection. • Whether to automatically make a sound recording of a suspected leak.
  • Page 14 Installation consists of several steps… Installation sites must be selected. • Equipment must be available at the installation site to complete the installation. • This will include an antenna. (A guide for the installation of the logger and antenna choices is given later – see sections 3 and 6). It is possible that several antenna configurations may need to be tried in order to get a good result.
  • Page 15 The user leaves. • The logger goes to into standby until it needs to make measurements or send in • measurement data. The deployment data is uploaded to DataGate during an app “Sync” process. • DataGate is automatically prepared for receiving site measurement data from •...

  • Page 16: Antenna Options And Installation Guidelines

    PTIONS This section describes a variety of the antenna alternatives that can be supplied for use with the PermaNET SU logger. Only use HWM-provided antenna for the logger, to ensure the radio interface meets approvals requirements (i.e. safety). 3.1.1 Monopole For most installations a monopole antenna will give acceptable performance.

  • Page 17: T-Bar

    3.1.2 T-Bar This antenna should be mounted at the top of the chamber. (Two examples are shown). T-Bar Installation Considerations Mount the antenna at the top of the chamber, but • spaced away from any metal lid. A bracket with magnetic mount is available to attach •...

  • Page 18: Button

    3.1.3 Button The button antenna is designed for mounting into chamber lids. Button Antenna Installation Considerations The chamber lid is required to be drilled • out to accommodate the body of the antenna. The top surface of the antenna needs to be a minimum of 0.5mm below the •...
  • Page 19 Installation pictures: Drill hole in lid to provide a recess for the antenna body. Thread antenna cable through hole, washer and nut. Secure antenna to the lid using the washer and nut. Apply a resin epoxy such as Marine “Goop”, covering the antenna to protect it.

  • Page 20: Cone Antenna

    3.1.4 Cone Antenna This antenna should be mounted at the top of the chamber. Cone Antenna Installation Considerations Mount the antenna at the top of the • chamber, but spaced away from any metal lid. A magnetic mounting hook is available to •...

  • Page 21: Magnetic Dipole Antenna

    3.1.5 Magnetic Dipole Antenna This antenna is similar to the T-bar. The magnetic mounting of this antenna makes it ideal for attaching to metal structures inside larger chambers. Magnetic Dipole Antenna Installation Considerations Antenna can be attached to the side wall of a chamber or to the •...

  • Page 22: Installation Process Decision Tree

    3.3 I NSTALLATION ROCESS ECISION Identify Chamber type Small Cabinet/ Side/Hydrant Large Chamber / Chamber Chamber Building Choose the appropriate antenna and position it within the chamber. Button: T-bar or Cone: Monopole on bracket: Fix to chamber lid and Fix to topside of chamber Try a monopole antenna attached ensure adequately lid using optional bracket /...

  • Page 23: Waking The Logger And Communications Link

    AKING THE OGGER AND OMMUNICATIONS At the time it is shipped from the factory, the logger is in a very low-power mode, often referred to as being in “shipping mode” or as being “asleep”. In this mode, designed for storage and shipping, the logger has not yet begun any of its daily tasks for making and saving measurements.

  • Page 24: Idt App - Logging In And Use

    5 IDT – L OGGING IN AND USE Apart from the magnetic sensor, the logger has no controls or display. The user is required to use the IDT app as the local user-interface to the logger. Logging in enables IDT to be used with your owned loggers for up to 48 hours, after which the user is required to log in again.
  • Page 25 Type the URL of the DataGate server being used. (The URL, Username and password will be provided by your system administrator). To verify the server details are valid, tap on “TEST CONNECTION”. This tests the URL, to verify it is valid and that a server is reachable using the entered details.

  • Page 26: Idt App - Selecting A Permanet Su

    Tap on ALLOW. The phone’s camera will activate and the phone will display what is within its view. The PermaNET SU has a barcode, as shown (or on a similar label). Move the phone so that the red line in the displayed image is positioned over the barcode.

  • Page 27: Manual Selection Using Bluetooth Scan

    (shown with a red serial number). Also, details can be shown or hidden. The PermaNET SU will have a label which includes the serial-number. When you find the correct logger device on IDT, tap on the line to select it. IDT will pair with it.

  • Page 28: Idt - Update Logger Firmware

    PDATE OGGER IRMWARE The PermaNET SU logger occasionally has new software releases (called firmware) from HWM. IDT automatically checks for new logger firmware from time-to-time. If available, IDT saves the required files. When communicating with a logger, IDT checks its current firmware version.

  • Page 29: Idt - Configure Device Menu

    HWM Deployment app and passes details of the logger to it. (The user will then use the HWM Deployment app to complete the task of selecting the site of deployment and update of the DataGate system). Pre-configured loggers are those where the customer placing the order has agreed the required logger settings will be entered by the factory, prior to packing the device.
  • Page 30 The telephone number field is usually programmed into the logger by HWM prior to shipping. It is normally set to match the number of the SIM fitted, or a HWM-provided number.

  • Page 31: Idt - Logger Device - Call Settings

    The “Call-mode” setting determines the logger call-in with data. It can either be set to “Time” or “Frequency”. The PermaNET SU should always be set to “Time”, as only one leak evaluation is made per day. Multiple call-times can be set, but it is wasteful of the battery to send data if it was already successfully sent.

  • Page 32: Idt - Test Device Menu

    There is also a control available to delay the call-in time by a random time. This control reduces the peak loading on the HWM server (a large number of loggers sending data in at the same time will slow-up the response time for users of the system, until the data is processed).

  • Page 33: Positioning And Installing The Antenna

    OSITIONING AND NSTALLING THE NTENNA See section 3 for a discussion of the various types of antenna available and guidelines of how to install. This section deals with using the IDT app to check that the logger can connect to the mobile network and that the antenna is in the optimal position for the site.

  • Page 34: Idt - Call Test (Logger To Server)

    The following guidelines are given for the cellular network signal strength (as measured by CSQ result, with the chamber closed): Poor. (The logger may be able to register with network but will not be able to send or receive data reliably). 8-14 Acceptable.

  • Page 35: Troubleshooting A Call Test Failure

    EST FAILURE 6.3.1 Possible Issues and Checks There are a number of reasons why a Call test may fail. The following points should be checked before calling HWM support for assistance: - Possible Problem Solution Network Busy due to excessive Retry the test after a few minutes.

  • Page 36: Antenna - Installation Considerations

    6.3.2 Antenna - Installation considerations The method of installation of the antenna at the site should be carefully selected. Signal strength within a cellular network can vary dramatically even within the same cell; proximity to the transceiver, type of antenna used, position, angular orientation of the antenna, time of day, all have a significant effect on the ability of a logger to reliably communicate with the cellular network.
  • Page 37 Ensure that the antenna connector is in good condition and correctly tightened, • using fingertips only. DO NOT overtighten. Adequate tightening of the connector reduces the risk of water ingress. Consider using secondary environmental protection for the antenna connector • such as silicon grease and / or self-amalgamating tape.

  • Page 38: Idt - Deploy Device

    “Deploy Device” line. At the time of writing, this action launches (and passes logger details into) the HWM Deployment app. Note: The Deployment App has its own user-guide, HWM document number MAN-2002-0001; please refer to this user-guide for further details of operation.

  • Page 39: Datagate - Setup For Use & Changes Made By Apps

    The Users of the system (here, the user of IDT and HWM Deployment app) must be “owned by” the “Main Account”. The apps log-in at this level, but have permission to access any account below this level. If the app is required to work at a lower-level account, the details of lower-level account can be entered into the app (as the “Install...

  • Page 40: Datagate - Required User Role Permissions

    Note: The scheme described in section 2.5.2 is slightly modified, for ownership of sites. The DMA does not take direct ownership of the site. The site remains owned by the main account. It is connected to both the selected DMA and also other accounts (acting as larger DMAs) by means of another type of database link, referred to as an “association”.
  • Page 41 HWM PRISM app was used by goods-in or stores). Initial State (HWM): At the time the logger device leaves the HWM factory, it is registered on DataGate by HWM and attached to a newly created “blank site”. Both logger and blank site are owned by the main account of the water company (or whatever the company has nominated as being the main account).
  • Page 42 DataGate to manage the location of the loggers whilst in storage. Note: This manual does not cover the use of the HWM PRISM app. Details are given here to demonstrate how the scheme works.
  • Page 43 Changes using IDT / Deployment app: The diagram below shows the use of the IDT / Deployment app by the water company. In the diagram, two Users (“Installer 1” and “Installer 2”) are both using their own phone with the app installed. Each user has set the app to point to their individual install account and their (optional) individual storage account.
  • Page 44 The details for the site of deployment are over-written onto the (partially • completed) “blank site” that the logger was attached to when it left the factory. This includes, for example, a new site-ID and GPS coordinates. (The blank site becomes a fully completed site). The ownership of the logger and site do not change, but the associations of the •...

  • Page 45: Datagate - Remote Programming Of A Logger

    9.1 O VERVIEW OF OPERATION Once the PermaNET SU has been installed and is successfully communicating with DataGate, the logger has the ability to have some of its settings adjusted remotely using the DataGate system. This is done by the use of queued commands. Queued commands are needed because the logger is normally in standby (to conserve battery use), so it is not available for DataGate to send the command(s) immediately.
  • Page 46 “Scheduled recordings” are a 1-off program that can be given to the logger in order to make additional recordings at fixed times. To remotely program the sound recording settings: Use PermaNETWeb and navigate to the site which contains the logger. e.g.
  • Page 47 The drop-down control (shown) will list the condition options under which the logger will make sound recordings. No Sound Recordings. • o Sets the production of automatic sound recordings = OFF. o No additional scheduled sound recordings are programmed into the logger.

  • Page 48: Alarms And Fault Conditions

    “pending” to “off”. 9.3 A LARMS AND AULT CONDITIONS Alarms from HWM loggers can generally be categorised into one of two groups: Logger generated “channel alarm” • (alarms when channels measurements go outside of a desired range. These are under user-control …...

  • Page 49: System Alarms

    9.3.2 System Alarms The PermaNET SU supports the generation of internal system alarms (e.g. logger sensor fault detected, logger battery low). The logger sends any system alarm conditions in as part of its communication when it calls in to Datagate.

  • Page 50: Removal Of A Logger From A Site

    The logger will use minimal power until it is re-activated. This is ideal for storage. 6. The antenna can now be disconnected from the logger, if required. The Permanet SU logger contains sensitive transducers that can become damaged if incorrectly handled. Store the loggers in the original packaging or in a manner that does not risk damage.
  • Page 51 Re-Deploying previously used loggers: Following the above process will leave the logger unchanged in the DataGate system, with the logger still deployed on site. The logger will show as a “quiet device” on any map views. These loggers may either be un-linked from the sites by office staff, or left. When re-deploying the logger, follow the same process as normal, except that when choosing the “Installation type”...

  • Page 52: Service And Repair

    When returning product for investigation or repair, be sure to follow the instructions of your distributor to document why the product is being returned. If returning to HWM, this can be done by completing the on-line RMA form: https://www.hwmglobal.com/hwm-rma/ Refer to the Safety Warnings and Approvals Information for guidelines of the packing...

  • Page 53: Troubleshooting

    12 T ROUBLESHOOTING 12.1 T SER CANNOT LOG IN Ensure the correct server URL exists (Test connection). • Ensure the correct user-name and password are being used. • Ensure the user is correctly set-up on DataGate. • 12.2 T APP DOES NOT LIST THE LOGGER The logger is sleeping (or has not been activated), or the Bluetooth-compatible link is •...
  • Page 54 All images, text and designs are protected by international and UK copywrite law and remain the property of HWM-Water. It is against the law to copy or use any of the content from the HWM website or literature without the written consent of HWM-Water.

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