Dell D13S Service Manual
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Dell Vostro 3471
Service Manual
Regulatory Model: D13S
Regulatory Type: D13S003

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Summary of Contents for Dell D13S

  • Page 1 Dell Vostro 3471 Service Manual Regulatory Model: D13S Regulatory Type: D13S003...
  • Page 2: Table Of Contents

    Contents 1 Working on your computer......................5 Safety instructions................................5 Turning off your computer — Windows 10........................5 Before working inside your computer..........................6 After working inside your computer............................6 2 Technology and components......................7 USB features..................................7 HDMI 1.4....................................9 3 Removing and installing components....................
  • Page 3 Removing the system board............................66 Installing the system board............................71 TPM 2.0 installation...............................76 4 Troubleshooting......................... 79 Enhanced Pre-Boot System Assessment — ePSA diagnostics................... 79 Running the ePSA Diagnostics.............................79 Diagnostics................................... 80 Diagnostic error messages..............................80 System error messages..............................83 5 Getting help..........................84 Contacting Dell..................................84 Contents...
  • Page 4 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 -2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 6: Before Working Inside Your Computer

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Identifier GUID-CEF5001C-74CA-41CA-8C75-25E2A80E8909 Status...
  • Page 7: Technology And Components

    Identifier GUID-185D6308-9C53-4477-B3DB-8203E60E623A Status Released Technology and components Identifier GUID-2FE1F42C-4FCF-4580-9C68-D258E212454D Status Released USB features GUID-2FE1F42C-4FCF-4580-9C68-D258E212454D Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick look on the USB evolution referencing to the table below.
  • Page 8 • USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling. •...
  • Page 9: Hdmi 1.4

    Identifier GUID-F015869F-9930-4CD6-A002-678BC87259A3 Status Released HDMI 1.4 GUID-F015869F-9930-4CD6-A002-678BC87259A3 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).
  • Page 10: Removing And Installing Components

    Identifier GUID-7FBB11D7-9820-47BB-AFAA-48FA912314D9 Status Released Removing and installing components Identifier GUID-6B3E81F5-5AC2-45BF-B1DD-36F28AC108A5 Status Released Recommended tools GUID-6B3E81F5-5AC2-45BF-B1DD-36F28AC108A5 The procedures in this document require the following tools: • Phillips # 1 screwdriver • Phillips # 2 screwdriver • Small plastic scribe Identifier GUID-9DC45B3A-E001-444B-B431-BDFD458CA89B Status Released Screw size list...
  • Page 11: System Board Layout

    Identifier GUID-0B939728-5042-4649-AE68-D97898E910B7 Status Released System board layout GUID-0B939728-5042-4649-AE68-D97898E910B7 1. Power switch connector 2. M.2 connector for WIFI card 3. Coin cell battery connector 4. SATA power connector (Black) 5. SATA0 connector (Blue) 6. SATA3 connector (Black) 7. ATX Power Connector(ATX_SYS) 8.
  • Page 12: Cover

    Identifier GUID-E4057972-BBB3-4E21-904F-8F96933795B9 Status Released Cover GUID-E4057972-BBB3-4E21-904F-8F96933795B9 Identifier GUID-040FD613-8469-40DD-B4FA-D8BDF1FB6559 Status Released Removing the cover GUID-040FD613-8469-40DD-B4FA-D8BDF1FB6559 1. Follow the procedure in Before working inside your computer. 2. Follow the steps to remove the cover: a) Remove the two 6-32xL6.35 screws that secure the cover to the computer [1]. b) Slide the computer cover towards the back of the computer [2].
  • Page 13: Installing The Cover

    Identifier GUID-CDC47A10-166B-4047-8DB6-F73859DC4177 Status Released Installing the cover GUID-CDC47A10-166B-4047-8DB6-F73859DC4177 1. Slide the cover from the back of the computer, until the latches snap-in [1]. 2. Replace the two 6-32xL6.35 screws to secure the cover [2]. Removing and installing components...
  • Page 14: Front Bezel

    3. Follow the procedures in After Working Inside Your Computer Identifier GUID-A73EBADB-AAC5-4773-9725-D58B244270EA Status Released Front Bezel GUID-A73EBADB-AAC5-4773-9725-D58B244270EA Identifier GUID-568701C6-B538-4379-B228-0F8EFECDDBF9 Status Released Removing the front bezel GUID-568701C6-B538-4379-B228-0F8EFECDDBF9 1. Follow the procedure in Before working inside your computer. 2. Remove cover. 3. Follow the steps to remove the front bezel: a) Pull the tabs to remove the front bezel.
  • Page 15 b) Rotate the front bezel away from the computer [1] and pull to release the tabs on the front bezel from the front-panel slots [2]. Removing and installing components...
  • Page 16: Installing The Front Bezel

    Identifier GUID-15B3D0BB-388E-40BA-88D8-3E5AEDB338A4 Status Released Installing the front bezel GUID-15B3D0BB-388E-40BA-88D8-3E5AEDB338A4 1. Hold the bezel and ensure that the hooks on the tabs snap into the notches on the computer [1]. 2. Rotate the front bezel toward the front of the computer [2]. Removing and installing components...
  • Page 17 3. Press the front bezel until the tabs snap in. Removing and installing components...
  • Page 18: Cooling Shroud

    4. Install the cover. 5. Follow the procedure in After Working Inside Your Computer. Identifier GUID-60A52EA6-2990-49F4-9800-B9A7C0A5D6BC Status Released Cooling shroud GUID-60A52EA6-2990-49F4-9800-B9A7C0A5D6BC Identifier GUID-6B576122-84FB-401B-8D7A-C21EA01FA0F6 Status Released Removing the cooling shroud GUID-6B576122-84FB-401B-8D7A-C21EA01FA0F6 1. Follow the procedure in Before working inside your computer. 2.
  • Page 19: Installing The Cooling Shroud

    Identifier GUID-28CDA800-289E-4E4C-9FCA-EE0C9C52D5C1 Status Released Installing the cooling shroud GUID-28CDA800-289E-4E4C-9FCA-EE0C9C52D5C1 1. Align the tabs on the cooling shroud with the securing slots on the computer. 2. Lower the cooling shroud into the chassis until the notches secure with a click sound and the cooling shroud is firmly seated. Removing and installing components...
  • Page 20: Expansion Card

    NOTE: Make sure the cooling shroud is placed such that the 'REAR' mark on the cooling shroud is towards the rear side of the system. 3. Install the cover. 4. Follow the procedure in After Working Inside Your Computer. Identifier GUID-14C0D031-FA0A-4269-B841-B2EBD0633192 Status Released...
  • Page 21 a) Pull the metal tab to release the expansion card. b) Remove the expansion card from the slot on the computer Removing and installing components...
  • Page 22: Installing The Pcie X1 Expansion Card-Optional

    Identifier GUID-2B8B9C30-2700-427F-9D78-840417C7153D Status Released Installing the PCIe X1 expansion card–optional GUID-2B8B9C30-2700-427F-9D78-840417C7153D 1. Insert the expansion card on the slot. Removing and installing components...
  • Page 23 2. Push the metal tab until it snaps in place. Removing and installing components...
  • Page 24: Removing The Pcie X16 Expansion Card-Optional

    3. Install the cover 4. Follow the procedure in After Working Inside Your Computer. Identifier GUID-9CB95972-CD04-4F3C-8910-BC99DF8E6C6A Status Released Removing the PCIe X16 expansion card–optional GUID-9CB95972-CD04-4F3C-8910-BC99DF8E6C6A 1. Follow the procedure in Before working inside your computer. 2. Remove the cover. 3. Perform the following steps to remove the expansion card: a) Pull the metal tab to release the expansion card.
  • Page 25 b) Pull the card-retention tab [1], and remove the expansion card from the slot on the computer [2]. Removing and installing components...
  • Page 26: Installing The Pcie X16 Expansion Card-Optional

    Identifier GUID-E3A861CA-4F34-46F4-977A-0245E619E662 Status Released Installing the PCIe X16 expansion card–optional GUID-E3A861CA-4F34-46F4-977A-0245E619E662 1. Insert the expansion card on the slot [1]. 2. Push the card-retention latch to secure the expansion card [2]. Removing and installing components...
  • Page 27 3. Push the metal tab until it snaps in place. Removing and installing components...
  • Page 28: Installing Pcie Expansion Card In Slot 1- Optional

    4. Install the cover 5. Follow the procedure in After Working Inside Your Computer. Identifier GUID-1FD8C8BB-5E57-4632-B82F-6BD5C3ED76B8 Status Released Installing PCIe expansion card in slot 1– optional GUID-1FD8C8BB-5E57-4632-B82F-6BD5C3ED76B8 1. Pull the release latch to open . Removing and installing components...
  • Page 29 2. To remove the PCIe bracket as shown below, insert a flathead screwdriver in the hole of PCIe bracket [1], and repeatedly spin screwdriver from 0-45 degrees to release the bracket [2]. Removing and installing components...
  • Page 30 3. Insert the PCIe expansion card to the connector on the system board. Removing and installing components...
  • Page 31: 3.5-Inch Hard Drive Chassis

    4. Close the release latch. 5. Install the: cover 6. Follow the procedure in After working inside your computer. Identifier GUID-1183D437-9A73-41DC-895F-F1C2C5572202 Status Released 3.5-inch hard drive chassis GUID-1183D437-9A73-41DC-895F-F1C2C5572202 Identifier GUID-C5C24213-AD5A-4A0C-8C8F-0A3151D2A02A Status Released Removing the 3.5-inch hard drive chassis GUID-C5C24213-AD5A-4A0C-8C8F-0A3151D2A02A 1. Follow the procedure in Before working inside your computer.
  • Page 32 front bezel 3. Disconnect the power and the data cables from the hard drive [1]. 4. Remove the two 6-32xL6.35 screws that secure the 3.5-inch hard drive chassis to the drive bay [2]. 5. Slide the 3.5-inch hard drive chassis and lift it from the system. Removing and installing components...
  • Page 33: Installing The 3.5-Inch Hard Drive Chassis

    Identifier GUID-51B06D73-6BA2-47AB-9DC6-8375EF6EB0BF Status Released Installing the 3.5-inch hard drive chassis GUID-51B06D73-6BA2-47AB-9DC6-8375EF6EB0BF 1. Slide the 3.5-inch hard drive chassis into the drive bay. Removing and installing components...
  • Page 34 2. Replace the two 6-32xL3.5 screws to secure the 3.5-inch hard drive chassis to the computer [1]. 3. Connect the data and power cables to the hard drive [2]. Removing and installing components...
  • Page 35: 3.5-Inch Hard Drive

    4. Install: front bezel cover 5. Follow the procedures in After Working Inside Your Computer. Identifier GUID-E483003F-ABE9-4947-A15F-DF6686A41352 Status Released 3.5-inch hard drive GUID-E483003F-ABE9-4947-A15F-DF6686A41352 Identifier GUID-1279830A-4B0C-4AA7-9875-7BCC411DDE07 Status Released Removing the 3.5-inch hard drive from the hard drive bracket GUID-1279830A-4B0C-4AA7-9875-7BCC411DDE07 1. Follow the procedures in Before Working Inside Your Computer.
  • Page 36 3.5-inch hard drive chassis 3. Follow the steps to remove hard drive: a) Remove the two 6-32xL3.6 screws that secure the hard drive to the bracket [1]. b) Slide and remove the hard drive from the bracket [2]. Identifier GUID-74A2D1C5-B615-4D6E-A23E-F2F4ECDC9558 Status Released Installing the 3.5-inch hard drive into the hard drive bracket...
  • Page 37: Drive Cage

    front bezel cover 4. Follow the procedure in After Working Inside Your Computer. Identifier GUID-7139C960-2B26-4445-B232-D6D7EBBFA587 Status Released Drive cage GUID-7139C960-2B26-4445-B232-D6D7EBBFA587 Identifier GUID-CDA50E01-8EAC-4FCA-AAEA-4D158063E4B2 Status Released Removing the drive cage GUID-CDA50E01-8EAC-4FCA-AAEA-4D158063E4B2 1. Follow the procedure in Before working inside your computer. 2. Remove the: cover front bezel cooling shroud...
  • Page 38: Installing The Drive Cage

    4. Follow the steps to remove the drive cage: a) Disconnect the power and the data cables from the optical drive [1]. b) Lift the optical drive cage from the system [2]. Identifier GUID-22E0D8B4-3AD1-411D-86C9-11D432346C10 Status Released Installing the drive cage GUID-22E0D8B4-3AD1-411D-86C9-11D432346C10 1.
  • Page 39 2. Insert the drive cage into the slot until it clicks into place [1]. 3. Replace the 6-32xL6.35 screw to secure the drive cage to the chassis [2]. Removing and installing components...
  • Page 40: Optical Drive

    4. Install the: 3.5-inch hard drive chassis cooling shroud front bezel cover 5. Follow the procedure in After Working Inside Your Computer. Identifier GUID-78527CE0-7E4A-4B32-A077-A2DAA34B0418 Status Released Optical drive GUID-78527CE0-7E4A-4B32-A077-A2DAA34B0418 Identifier GUID-B60C3226-F1CB-480B-89D1-FD3BA6B1E228 Status Released Removing the optical drive GUID-B60C3226-F1CB-480B-89D1-FD3BA6B1E228 1. Follow the procedure in Before working inside your computer.
  • Page 41 a) Remove the three M2x2 screws that secure the bracket to the optical drive [1]. b) Slide the optical drive from the bracket [2]. Identifier GUID-8D368588-ECF8-404B-99FF-D12B1BC0860F Status Released Installing the optical drive GUID-8D368588-ECF8-404B-99FF-D12B1BC0860F 1. Slide the optical drive into the drive bay until it snaps [1]. 2.
  • Page 42: M.2 Sata Ssd

    front bezel cover 4. Follow the procedures in After working inside your computer. Identifier GUID-C26DFCD2-CBE7-4C53-BDD1-618DB16026C4 Status Released M.2 SATA SSD GUID-C26DFCD2-CBE7-4C53-BDD1-618DB16026C4 Identifier GUID-F7018538-73CB-4866-B391-0E0FD6B607C0 Status Released Removing M.2 SATA SSD GUID-F7018538-73CB-4866-B391-0E0FD6B607C0 1. Follow the procedure in Before working inside your computer. 2.
  • Page 43: Installing M.2 Sata Ssd

    Identifier GUID-A675B965-06A1-44B8-8CCC-33B114A1C157 Status Released Installing M.2 SATA SSD GUID-A675B965-06A1-44B8-8CCC-33B114A1C157 1. Insert the M.2 SATA SSD to the connector [1]. 2. Press the blue tab to secure the M.2 SATA SSD [2]. Removing and installing components...
  • Page 44: Wlan Card

    3. Install the: cover 4. Follow the procedure in After working inside your computer. Identifier GUID-CCAA203F-6E60-4861-BC9C-1EED5672FD0D Status Released WLAN card GUID-CCAA203F-6E60-4861-BC9C-1EED5672FD0D Identifier GUID-002EFD07-0446-4ED8-A98B-37DA7FAA0612 Status Released Removing the WLAN card GUID-002EFD07-0446-4ED8-A98B-37DA7FAA0612 1. Follow the procedure in Before working inside your computer. 2.
  • Page 45: Installing The Wlan Card

    cooling shroud 3.5-inch hard drive chassis drive cage 3. Perform the following steps to remove the WLAN card from the computer: a) Remove the M2L3.5 screw to release the plastic tab that secures the WLAN card to the computer [1, 2]. b) Disconnect the WLAN cables from the connectors on the WLAN card [3].
  • Page 46: Heat Sink Assembly

    4. Install: drive cage 3.5-inch hard drive chassis cooling shroud front bezel cover 5. Follow the procedure in After Working Inside Your Computer. Identifier GUID-ED545F68-B25E-4947-9311-B6FAC5952525 Status Released Heat sink assembly GUID-ED545F68-B25E-4947-9311-B6FAC5952525 Identifier GUID-AAAF0340-E497-4D36-9AB9-2D03BD9AA8D5 Status Released Removing the heat sink assembly GUID-AAAF0340-E497-4D36-9AB9-2D03BD9AA8D5 1.
  • Page 47 2. Remove the: cover cooling shroud 3. Follow the steps to remove the heat sink assembly: a) Disconnect the heat sink assembly cable from the system board. b) Remove the screws securing the heatsink assembly in a sequential order [1,2,3,4]. c) Lift the heat sink and remove it from the chassis.
  • Page 48: Installing The Heat Sink Assembly

    Identifier GUID-07C04835-60BF-4F55-8646-2A39C38FB3FD Status Released Installing the heat sink assembly GUID-07C04835-60BF-4F55-8646-2A39C38FB3FD 1. Place the heat sink assembly in the slot by aligning with the screw holders. 2. Tighten the screws in a sequential order to secure the heat sink assembly to the system board [1,2,3,4]. Removing and installing components...
  • Page 49 3. Connect the heat sink assembly cable to the connector on the system board. Removing and installing components...
  • Page 50: Memory Modules

    4. Install: cooling shroud cover 5. Follow the procedure in After Working Inside Your Computer. Identifier GUID-B4BFAFB3-4A6A-47FD-A777-9CA7EF95C20B Status Released Memory modules GUID-B4BFAFB3-4A6A-47FD-A777-9CA7EF95C20B Identifier GUID-0D6D66A9-4F4F-4CF9-8FB6-9955CF9ABB98 Status Released Removing the memory module GUID-0D6D66A9-4F4F-4CF9-8FB6-9955CF9ABB98 1. Follow the procedure in Before working inside your computer.
  • Page 51: Installing The Memory Module

    b) Remove the memory module from the system board [2]. Identifier GUID-DE8AF270-AA21-48F0-AF5D-C2BAAB193D1A Status Released Installing the memory module GUID-DE8AF270-AA21-48F0-AF5D-C2BAAB193D1A 1. Insert the memory module into the memory module socket until the clips secure the memory module. Removing and installing components...
  • Page 52: Power Switch

    2. Install the: . cooling shroud drive cage 3.5-inch hard drive chassis front bezel cover 3. Follow the procedure in After working inside your computer. Identifier GUID-D35BA2D9-0E49-4AD7-A90D-A8139F114BAA Status Released Power switch GUID-D35BA2D9-0E49-4AD7-A90D-A8139F114BAA Identifier GUID-965E28EE-77A9-4CBC-84DA-29013BDB1943 Status Released Removing power switch GUID-965E28EE-77A9-4CBC-84DA-29013BDB1943 1.
  • Page 53 2. Remove the: cover front bezel 3.5-inch hard drive chassis drive cage 3. To remove the power switch: a) Remove the 6-32xL6.35 screw that secures the IO bracket [1] to the chassis and open the IO bracket[2]. b) Disconnect the power switch cable from the connector on the system board [1]. c) Press the power switch retention tabs [2] and pull the power switch out from the computer [3].
  • Page 54: Installing The Power Switch

    Identifier GUID-C029358D-33F5-4A33-BC02-C40024F40841 Status Released Installing the power switch GUID-C029358D-33F5-4A33-BC02-C40024F40841 1. Slide the power switch module into the slot on the chassis until it clicks into place [1]. 2. Connect the power switch cable to the connector on the system board [2]. Removing and installing components...
  • Page 55 3. Push the IO bracket until it secures to the chassis [1]. 4. Replace the 6-32xL6.35 screw to secure the IO bracket to the system [2]. Removing and installing components...
  • Page 56: Power Supply Unit

    5. Install the: drive cage 3.5-inch hard drive chassis front bezel cover 6. Follow the procedure in After working inside your computer. Identifier GUID-F8164337-4D5F-47F7-AEB2-E426D33BEB4B Status Released Power supply unit GUID-F8164337-4D5F-47F7-AEB2-E426D33BEB4B Identifier GUID-866F64E2-6B13-4A23-B28D-579386A20F67 Status Released Removing the power supply unit PSU GUID-866F64E2-6B13-4A23-B28D-579386A20F67 1.
  • Page 57 4. Perform the following steps to remove the PSU: a) Remove the three 6-32xL6.35 screws that secure the PSU [1]. b) Press the blue release tab to release the PSU [2]. Removing and installing components...
  • Page 58 c) Slide and lift the PSU from the computer. Removing and installing components...
  • Page 59: Installing The Power Supply Unit Psu

    Identifier GUID-928A874B-3531-4693-8B71-44D20F83892A Status Released Installing the power supply unit PSU GUID-928A874B-3531-4693-8B71-44D20F83892A 1. Slide the PSU towards the back of the computer until it snaps into place. Removing and installing components...
  • Page 60 2. Replace the three 6-32xL6.35 screws to secure the power supply unit to the computer. Removing and installing components...
  • Page 61 3. Route the PSU cables through the placeholder. 4. Connect the PSU cables to their connectors on the system board. Removing and installing components...
  • Page 62: Coin-Cell Battery

    5. Install the: drive cage 3.5-inch hard drive chassis cooling shroud front bezel cover 6. Follow the procedure in After Working Inside Your Computer. Identifier GUID-B369D04D-3080-4AE8-912A-8F95B80E032D Status Released Coin-cell battery GUID-B369D04D-3080-4AE8-912A-8F95B80E032D Identifier GUID-CF3AB38C-5385-472E-AC9E-124C3FDCDA03 Status Released Removing the coin cell battery GUID-CF3AB38C-5385-472E-AC9E-124C3FDCDA03 1.
  • Page 63: Installing The Coin Cell Battery

    front bezel cooling shroud 3.5-inch hard drive chassis drive cage 3. Perform the following steps to remove the coin cell battery: a) Press the coin cell battery on the open space of the socket using your finger so that the battery pops up from the socket [1]. b) Lift the coin cell battery out of the computer [2].
  • Page 64: Processor

    2. Install the: drive cage 3.5-inch hard drive chassis cooling shroud front bezel cover 3. Follow the procedures in After Working Inside Your Computer. Identifier GUID-6D80D2E4-6FDC-4158-B13A-DD044EFA533C Status Released Processor GUID-6D80D2E4-6FDC-4158-B13A-DD044EFA533C Identifier GUID-8B64C840-647C-4BC8-9855-E1FB8A7EF345 Status Released Removing the processor GUID-8B64C840-647C-4BC8-9855-E1FB8A7EF345 1. Follow the procedure in Before working inside your computer.
  • Page 65: Installing The Processor

    2. Remove the: cover cooling shroud heatsink assembly 3. To remove the processor: a) Press the release lever down and then move it outward to release it from the retention hook [1]. CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the processor socket when removing the processor out of the socket.
  • Page 66: System Board

    3. Press the release lever down and then move it inward to secure it with the retention hook [3]. 4. Install the: heat sink assembly cooling shroud cover 5. Follow the procedure in After working inside your computer. Identifier GUID-57A55927-6E1E-400D-8732-224AC53A7435 Status Released System board...
  • Page 67 2. Remove the cover front bezel 3.5-inch hard drive chassis drive cage memory module cooling shroud expansion card (optional) M.2 SATA SSD heat sink assembly WLAN card 3. Follow the steps to open the IO bracket: a) Remove the 6-32xL6.35 screw that secures the IO bracket to the chassis [1]. b) Pull the IO bracket to open the IO bracket [2].
  • Page 68 5. Follow the steps to remove the system board: a) Remove the six 6-32xL6.35 screws that secure system board to the chassis. Removing and installing components...
  • Page 69 b) Pull the system board towards the front of the system. Removing and installing components...
  • Page 70 c) Lift the system board from the chassis. Removing and installing components...
  • Page 71: Installing The System Board

    Identifier GUID-5F353059-74DE-422D-AC4D-2870AE5EAA60 Status Released Installing the system board GUID-5F353059-74DE-422D-AC4D-2870AE5EAA60 1. Insert the system board and ensure that ports are aligned to the holes on the back panel. NOTE: Make sure to open the IO bracket before placing the system board in the system. Removing and installing components...
  • Page 72 2. Push the system board towards the rear side of the system. Removing and installing components...
  • Page 73 3. Replace the six 6-32xL6.35 screws to secure the system board. Removing and installing components...
  • Page 74 4. Connect the following cables to the system board- PSU cable [1], power switch cable [2], HDD SATA cable and HDD/ODD power cable [3], ODD SATA cable and PSU cable [4]. Removing and installing components...
  • Page 75 5. Close the IO bracket [1] and replace the 6-32xL6.35 screw to secure the IO bracket to the chassis [2]. Removing and installing components...
  • Page 76: Tpm 2.0 Installation

    GUID-2FA9BA72-E6AB-49CE-BFF3-9501CCC4FD18 When you replace the system board for Windows 10 systems, the TPM 2.0 utility needs to be downloaded from Dell.com/support and updated. The act of updating the TPM 2.0 is the customer's responsibility. Failure to update to TPM 2.0 does not cause any major functionality issues with the system.
  • Page 77 1. Download the TPM. a) Click Download File, to download the file. b) When the File Download window appears, click Save to save the file to your hard drive. 2. Clear the TPM (See Notes 2, 3 and 4 below). a) Before running the TPM update utility, clear the TPM Owner.
  • Page 78 Beginning May 2018, new systems with Windows 10 shipped to China region will be defaulted to firmware TPM (fTPM). The fTPM improves and provides added security. To check fTPM setting in BIOS Setup: User can check the fTPM setting in the BIOS under the Security option, as shown below. The option lets you control whether the Platform Trust Technology Feature (PTT) is visible to the operating system.
  • Page 79: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
  • Page 80: Diagnostics

    CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
  • Page 81 One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
  • Page 82 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...
  • Page 83: System Error Messages

    The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell. X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again.
  • Page 84: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.

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