Troubleshooting - Sony SRG-A40 Manual

Technical Guide | SRG-A40/SRG-A12
4.

Troubleshooting

This chapter describes how to manage problems may occur for SRT function of the camera.
 Unable to connect
[Case 1] Check the network connection.
[Case 2] Check the Caller/Listener mode. If the camera is the Caller, make sure the destination
device/app as the Listener. If the camera is the Listener, set the destination device/app as the
Caller.
[Case 3] Check the passphrase setting of the destination device/app. It must be the same as what
is configured on the camera.
[Case 4] There is a chance that the Video Stream setting, such as image size, may not be
supported by the destination device/app. Adjust the Video Stream setting on the camera so that
it is compatible with the destinatino device/app.
 The displayed video is discontinued and/or corrupted
[Case 1] The network might be unstable. Try using a more stable connection, such as wired
connection.
[Case 2] The [Latency] setting may be outside the recoomended range of what is proposed by
SRT Alliance. Please refer to the information announced from SRT Alliance for the
recommended setting value below.
https://www.srtalliance.org/srt-deployment-guide/
 Repeated cycle of poor and good image quality display
The ARC function may have a chance to overreact towards the stable and unstable network
connection. Please try the following in such case:
- Try using a more stable network connection
- Try using a faster network connection
- Select lower bitrate setting in [Stream] > [Stream] > [Video Stream 1] > [Bit Rate1]
- Disable the ARC setting by turning the ARC slide switch to the left
Sony
13
SRT introduction
Version 1.0