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Chapter 4 Troubleshooting the stand
Resolving general issues
This chapter describes how to troubleshoot the mobile stand.
Resolving general issues
Issue
The stand does not
raise or lower
The display doesn't fit
on the stand.
smarttech.com/kb/171845
Possible solution
Ensure the power cable is connected to the stand.
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Check all cables and ensure that they are not damaged.
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Ensure the switch on the power bar is turned on.
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Ensure the actuators and the control panel are connected to the control
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box.
Unplug the power cable for the stand. Wait 15 minutes and then reset
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the stand.
Ensure you're using the mounting plate supplied with the SMART
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display.
If you're using the stand with a third-party display, ensure the stand
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supports the display's dimensions and mounting patterns see (see
smarttech.com/kb/171846).
Tip
If the display is outside of the stand's supported dimensions, use a
SMART wall mount (see smarttech.com/kb/171405).
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