Motorola edge 40 User Manual page 251

Fix issues : App issues
1. Check your signal strength.
Weak signal from your cellular provider is a common cause of unsent messages. In the
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2. Open the conversation and
Can't hear notifications
1. Check that message notifications are turned on.
2.
Look for in your
•
Open quick settings
• Make sure your phone is set to
3. If you're using a 3rd party launcher,
an alternative launcher to use.
Can't send or receive messages
1. Change your preferred network to Global. (Not all carriers support this feature.)
2. If you recently switched from iPhone and are having trouble sending messages to or receiving them
from an iPhone, your phone number may still be associated with iMessage. You need to
account.
3. Contact your carrier.
Can't send or receive pictures or videos
Check that:
•
Cellular data is turned on.
•
Your data plan supports MMS (multimedia messages).
Messages app stopped
1. Check that you have not disabled permissions for the Messages app. If any permissions are turned off,
turn them on and try using the app again.
2. Force stop the app.
causing your issue.
3. Uninstall any recent app updates.
Touch & hold
4. Clear the app's cache.
5. Reset the phone.
Keyboard not working
If your keyboard has problems, like a missing spacebar:
1. Check for updates
resend the
status bar. If you see it:
and touch
screen calls at the appropriate
switch back to the Moto
This completely shuts down the app, including any background services that may be
, then touch App info > > Uninstall updates.
This frees up space by removing temporary files.
to your keyboard app.
message.
to turn Do Not Disturb off.
times.
launcher. If this fixes the issue, then find
242
status bar, see
deregister your