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WARRANTY
AUSTRALIAN CUSTOMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
NEW ZEALAND CUSTOMERS
Nothing herein contained shall be construed in any way as excluding or limiting your rights under the
Consumer Guarantee Act 1993.
Our Warranty
This product is also covered by the manufacturer's warranty set out in this document (Our Warranty). Our Warranty is for a period of thirty
six (36) months from the date of purchase. This is in addition to (and does not exclude, restrict or modify) any rights or remedies to which
you may already be entitled under the Australian Consumer Law or the New Zealand Consumer Guarantee Act 1993 relating to this
product.
Our Warranty (which is subject to the conditions below) covers rectification free of charge of any fault arising from defective materials or
components, or faulty workmanship. The product will be repaired or replaced at the option of Omega Altise.
OUR WARRANTY is subject to the following conditions:
1. That the purchaser contact Omega Altise prior to any product repair.
2. That the purchaser carefully follows all instructions provided with the product and complies with all relevant electrical & plumbing
regulations in their State when installing the product.
3. That the purchaser carefully follows the instructions provided in the owner's handbook relating to the proper use and care of the
product and does not use the product for any purpose other than the DOMESTIC use for which it has been designed. If the appliance is
used in commercial applications or for rental purposes, Our Warranty is limited to a warranty of Twelve (12) months covering all parts with
Three (3) months on any labour cost of service or repair.
WHAT IS COVERED: By Our Warranty:
During the warranty period, Omega Altise or its authorised Service Centre will at no extra charge, if your
appliance is readily accessible without the need of special equipment and subject to the terms and conditions of this warranty, repair or
replace any parts which it considers defective.
WHAT IS NOT COVERED: By Our Warranty:
1. Products installed damaged or incomplete or not in compliance with the relevant electrical & plumbing
regulations in their State.
2. Normal wear and tear e.g. cleaning, filters etc.
3. Failure resulting from power surges and electrical storms.
4. Insect or vermin infestation.
5. Unauthorised repairs or use of non-genuine parts.
6. Any failure caused by the product not being used in accordance with the instruction and the installation
manual provided with the product.
7. Misuse or abuse, including failure to properly maintain or service.
8. The clearing of lint, hair or dirt from within the appliance.
9. Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid spill-overs, accidental damage or damage
caused from cleaning products not recommended by Omega Altise.
HOW TO CLAIM OUR WARRANTY
Please refer to our website address below for Shriro Australia in Australia or Monaco Corp in New Zealand to
register your warranty online. If you are contacting us regarding any warranty claims and spare part enquiries, please make sure you
have the following information on hand:
1. Product Name/Model Number
2. Serial Number
3. Purchase Date (as per invoice, or proof of purchase)
4. Purchased from
5. Warranty Registration Number
IN AUSTRALIA
Omega Altise is a division of Shriro Australia Pty Limited
ABN 28 002 386 129
Customer care: 1300 739 033
Email: customercare@shriro.com.au
Web: www.omegaaltise.com.au
IN NEW ZEALAND
Omega Altise is a division of Monaco Corporation Ltd
(Member of Shriro Australia PTY LTD)
Phone (09) 415 6000
Email: customercare@monacocorp.co.nz
Web: www.omegaaltise.com.au
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OMEGA ALTISE
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