Troubleshooting - Electrolux EHG641SEA User Manual

14 electrolux.com.au
TROUBLE SHOOTING
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this
will save you from paying for a service call. You will have
to pay for a service call even in the warranty period if
the problem is one listed below.
FAULT
Burner will not light even
though the sparker is
working.
No spark is obtained when
control knob
is activated
Flames uneven or tending
to lift
Flames not staying on when
knob released
Low heat, slow cooking
Benchtop or knobs
overheating
Cooktop stainless steel
discoloured
Outer ring of wok burner
goes out when set to low
Elements giving off smoke or
odours when first used
Red rings, limescale or water
rings, shiny metallic or other
discoloration, scratches/
shadows, bubbles or other
miscellaneous marks or
stains on ceramic glass
cooktop surface
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
POSSIBLE CAUSES
• Knob not held down long enough
in 'High' or 'Max' position for flame
safeguard
to engage
• Gas supply valve turned off
• Wrong knob turned
• Port blockage in ignition area
• Ignition spark plugs wet or dirty
• Electricity supply is disconnected or
switched off
• Ignition spark plugs wet or dirty
• Flame ports blocked or wet
• Burner incorrectly fitted
• Knob not held down long enough
in 'High' or 'Max' position for flame
safeguard
to engage
• Knob not set between 'High' and 'Low'
• Dirt or spillage on flame safeguard sensor
• Incorrect cooking pot or pan being used
• Incorrect cooking pot or pan used
• Pot or pan not located on burner properly
• Pot or pan being used is too large
• This is not a failure. This is a function of the
dual wok burner to give a very low power
flame option
• Protective oils being removed in first
cooking
• Cooktop surface has not been cleaned
correctly. Cleaning of the cooktop surface
is not coveredunder warranty. If a service
call is places to clean the cooktop you will
be charged for the visit.
REMEDY
• Repeat lighting procedure and hold knob down for
5 seconds in 'High' or 'Max' position
(refer page 10)
• Turn on gas supply to appliance
• Ensure the knob you are turning corresponds
to the burner you want to light
• Ensure that ports in ignition area are clean
and dry
• Dry or clean ignition spark plugs
• Switch on electricity or check fuses
• Dry or clean ignition spark plugs
• Clean or dry flame ports
• Ensure this component is fitted correctly
• Repeat lighting procedure and hold knob down for
5 seconds in 'High' position
(refer page 10)
• Knob MUST be set between these positions
• Clean flame safeguard sensor tip
• Refer to Figure 4（page10）
• Check Figure 4 for correct pot or pan to be used
• Ensure pot or pan is centrally located
on burner
• Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER (available
through spare parts)
• Burner is functioning as intended
• Do not worry, this is normal
• Use a ceramic glass cleaner such as Cerapol