Nortel Millennium Series Troubleshooting Manual
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Nortel Millennium Series Troubleshooting Manual

Nortel Millennium Series Troubleshooting Manual

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ts_Book Page i Tuesday, February 16, 1999 9:30 AM
Millennium terminals
Pocket troubleshooting
guide
All terminals
Document issue: 03.01
Document status: Standard
Document date: June 1998
© 1998 Northern Telecom (Nortel)
All rights reserved
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information
contained in this document is the property of Northern
Telecom. Except as specifically authorized in writing by
Northern Telecom, the holder of this document shall keep the
information contained herein confidential and shall protect
same in whole or in part from disclosure and dissemination to
third parties and use same for evaluation, operation, and
maintenance purposes only.
Information subject to change without notice
Millennium is a trademark of Northern Telecom

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Summary of Contents for Nortel Millennium Series

  • Page 1 All terminals Document issue: 03.01 Document status: Standard Document date: June 1998 © 1998 Northern Telecom (Nortel) All rights reserved Printed in Canada NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern Telecom. Except as specifically authorized in writing by...
  • Page 2 ts_Book Page ii Tuesday, February 16, 1999 9:30 AM Revision history June, 1998 This is the third standard issue of this document. This troubleshooting guide covers all vintages and types of Millennium terminals. Any activities for individual vintages and types of terminals which vary from the common procedures are noted within the text.

  • Page 3: Table Of Contents

    ts_Book Page iii Tuesday, February 16, 1999 9:30 AM Table of contents About this guide In this guide Other information Security precautions Before you start Important precautions Billing precautions Access to the craft interface Craft interface requirements Electrostatic discharge (ESD) Disconnecting power Tools Replaceable modules...
  • Page 4 ts_Book Page iv Tuesday, February 16, 1999 9:30 AM iv Table of contents Accessing the interface Correcting errors To INSTALL a terminal Line and number checks Answer supervision check Downloading tables Testing the keypad Card reader tests Coin path tests Completing the INSTALL Maintenance menu options Bypassing the menu prompts...
  • Page 5 ts_Book Page v Tuesday, February 16, 1999 9:30 AM Table of contents v Putting out of service Putting back in service SmartCity application prompts Uploading FSU smart card records 32 Checking the SAM SmartCity SAM errors Error prompts Download errors Troubleshooting Power warning Understanding the problem...
  • Page 6 ts_Book Page vi Tuesday, February 16, 1999 9:30 AM vi Table of contents Borderline power problems CO problems: inside or out? Figure 7: Diagnosing CO line problems Testing CO inside the terminal Figure 8: Testing CO line inside, part 1 Figure 9: Testing CO line, part 2 If the VFD is blank Figure 10: Diagnosing VFD problems...
  • Page 7 ts_Book Page vii Tuesday, February 16, 1999 9:30 AM Table of contents vii Terminal alarm messages Maintenance warning Alarms list Craft interface error codes Maintenance warning Errors list Documentation Millennium terminals pocket troubleshooting guide...
  • Page 8 ts_Book Page viii Tuesday, February 16, 1999 9:30 AM viii Table of contents Issue: 03.01 Status: Standard Date: June 1998...

  • Page 9: About This Guide

    ts_Book Page 1 Tuesday, February 16, 1999 9:30 AM About this guide This guide contains information to help op- erating company (telco) maintenance per- sonnel to troubleshoot all types and vintages of Millennium terminals. In this guide About this guide describes who this guide is designed for and what it includes.

  • Page 10: Other Information

    ts_Book Page 2 Tuesday, February 16, 1999 9:30 AM 2 — About this guide Alarm messages lists the alarm messages sent to the Millennium Manager by a terminal experiencing problems with its hardware or functions. These messages provide a place to start trouble- shooting, and include corrective actions.

  • Page 11: Before You Start

    ts_Book Page 3 Tuesday, February 16, 1999 9:30 AM Before you start This guide is designed to help you to trou- bleshoot problems encountered while servicing Millennium terminals. Before using this guide, familiarize yourself with Millennium Multi-pay-based, Card- based, and Desk terminals and the docu- mentation pertaining to each type.
  • Page 12 ts_Book Page 4 Tuesday, February 16, 1999 9:30 AM 4 — Before you start After replacing the control PCP, firmware, the validator, or the escrow, run the INSTALL procedure. This procedure wipes out existing terminal records. • Uploading CDRs is described in termi- nal documentation.

  • Page 13: Access To The Craft Interface

    ts_Book Page 5 Tuesday, February 16, 1999 9:30 AM Before you start — 5 Access to the craft interface To troubleshoot the terminal using the craft interface, you must have maintenance- level access privileges. Directions for running the craft interface are given in this book.

  • Page 14: Electrostatic Discharge (Esd)

    ts_Book Page 6 Tuesday, February 16, 1999 9:30 AM 6 — Before you start stalled, use the housing tiebars to simulate locking and unlocking since the terminal cannot be closed • the control PCP must be operational Note: If the control PCP does not work you cannot upload CDRs or transaction records.

  • Page 15: Tools

    ts_Book Page 7 Tuesday, February 16, 1999 9:30 AM Before you start — 7 Do not reconnect the power until you are ready to close the terminal to run the craft interface and terminal tests. Tools Below is a list of the tools needed to main- tain the Millennium terminals: •...

  • Page 16: Multi-Pay And Coin Basic

    ts_Book Page 8 Tuesday, February 16, 1999 9:30 AM 8 — Before you start • window assembly • telephony PCP/control PCP • card reader/bezel or blank bezel • vacuum fluorescent display (VFD) • quick access keys bezel, or blank bezel •...

  • Page 17: Desk Terminals

    ts_Book Page 9 Tuesday, February 16, 1999 9:30 AM Before you start — 9 Desk terminals If the control PCP needs replacing, the whole set is replaced. However, there are some components which can be replaced within the terminal, including: •...

  • Page 18: Before You Leave The Site

    ts_Book Page 10 Tuesday, February 16, 1999 9:30 AM 10 — Before you start • When opening and closing Multi-pay or Card terminals, ensure that the gaskets on the front housing are undamaged and properly seated. • E-purse terminals: depending on the application, you may need to run the craft interface menu test which confirms that a valid SAM is present.

  • Page 19: Using The Craft Interface

    ts_Book Page 11 Tuesday, February 16, 1999 9:30 AM Using the craft interface There are two types of craft interface procedures for Millennium terminals. The INSTALL procedure is run when: • a terminal is newly-installed • the memory on the control PCP be- comes corrupted •...

  • Page 20: Accessing The Terminal

    ts_Book Page 12 Tuesday, February 16, 1999 9:30 AM 12 — Using the craft interface The following procedures assume the terminal is in condition to run the craft inter- face as described in Access to the craft interface on page 5 under the Before you start section of this guide.
  • Page 21 ts_Book Page 13 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 13 Coin basic w/o display and Inmate terminals: The following procedure must be done before the terminal is entered to install the portable display. With the handset on hook, follow these steps to access the craft interface: With the handset on-hook, enter the terminal access code.

  • Page 22: Correcting Errors

    ts_Book Page 14 Tuesday, February 16, 1999 9:30 AM 14 — Using the craft interface Correcting errors • If you make a mistake entering numbers, use the button to delete the entry, then re-enter the number. • Error messages which might occur dur- ing the tests are listed at the end of this guide and are discussed in the trouble- shooting section.

  • Page 23: Line And Number Checks

    ts_Book Page 15 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 15 Line and number checks The first test checks the telephone line. CO line check Go off hook a. Lift the handset off-hook. The termi- nal proceeds with the line check. Checking CO connection b.

  • Page 24: Answer Supervision Check

    ts_Book Page 16 Tuesday, February 16, 1999 9:30 AM 16 — Using the craft interface Answer supervision check 11. There is a group of prompts for the an- swer supervision test. The first reads: Answer detect check Go off hook a.

  • Page 25: Testing The Keypad

    ts_Book Page 17 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 17 Do not attempt to stop the download once the next prompt appears. b. When the terminal connects: Download in progress Please wait c. When complete, this appears: Completed: Press to continue...

  • Page 26: Coin Path Tests

    ts_Book Page 18 Tuesday, February 16, 1999 9:30 AM 18 — Using the craft interface b. Remove your card: (your card’s number) To continue, press Note: The number on the VFD will be the number embedded on the mag stripe of the card. Coin path tests 15.
  • Page 27 ts_Book Page 19 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 19 17. Close and lock the terminal. This step is mandatory to complete the INSTALL. Inmate terminals: Pull up the left ver- tical housing tiebar to simulate locking. 18.

  • Page 28: Maintenance Menu Options

    ts_Book Page 20 Tuesday, February 16, 1999 9:30 AM 20 — Using the craft interface Maintenance menu options The maintenance menu is circular. To move through the menu, press . The volume buttons move back one ( ) or forward one ( ) menu item. Bypassing the menu prompts You can key in the numeric or mnemonic of the option at the main prompt to go...

  • Page 29: Accessing The Maintenance Menu

    ts_Book Page 21 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 21 Change VFD brightness Test memory Put out of service Note: The following items appear only on terminals with the SmartCity application. FSU records Check FSU SAM Note: The Coin basic w/o display terminal does not display the card reader menu item.

  • Page 30: Ending The Session

    ts_Book Page 22 Tuesday, February 16, 1999 9:30 AM 22 — Using the craft interface Ending the session At any time, end the maintenance session by closing and locking the terminal. Coin basic w/o display terminal: you need to close and lock the terminal to end the session, then re-enter the craft inter- face so you can disconnect the power and remove the portable display.

  • Page 31: Coin Unit Check

    ts_Book Page 23 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 23 Press to return to the 227 prompt. Press to continue with the menu. Coin unit check If the terminal has coin capabilities, this prompt appears: 264.

  • Page 32: Display Check

    ts_Book Page 24 Tuesday, February 16, 1999 9:30 AM 24 — Using the craft interface Checking CO connection At completion, the prompt reads: Completed: To continue, press Press . The prompt reads: Go back on hook. Hang up the handset to return to the 546 prompt.

  • Page 33: Make/Answer A Call Check

    ts_Book Page 25 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 25 Lift the receiver and press every button on the terminal. Ensure that the correct character ap- pears on the VFD. Each key on the main dialpad also creates a DTMF tone.

  • Page 34: Telephone Number Check

    ts_Book Page 26 Tuesday, February 16, 1999 9:30 AM 26 — Using the craft interface Telephone number check This test is used to confirm the telephone number stored in the terminal. 835. Show tel. number Use 1 = DO IT, = NEXT Press 1.

  • Page 35: Entering Op Codes

    ts_Book Page 27 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 27 Entering op codes These information codes indicate to the Millennium Manager that tasks have been performed at the terminal. 673. Enter op codes Use 1 = DO IT, = NEXT If the operating company uses op codes, refer to its documentation for definitions.

  • Page 36: Sending Call Detail Records

    ts_Book Page 28 Tuesday, February 16, 1999 9:30 AM 28 — Using the craft interface When the terminal connects to the Mil- lennium Manager, this displays: Download in progress Please Wait When the download is complete: Completed: To continue, press XX indicates the terminal type.

  • Page 37: Testing Answer Supervision

    ts_Book Page 29 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 29 If there are call records, press upload them. The prompt will say: Please Wait and then Download in progress Please Wait At completion, the prompt reads: Completed: To continue, press If there are CDRs, repeat Step 2 until...

  • Page 38: Changing Vfd Brightness

    ts_Book Page 30 Tuesday, February 16, 1999 9:30 AM 30 — Using the craft interface Go offhook. The terminal runs the test: Checking answer detection At completion, the prompt reads: Completed: To continue, press Press to return to the 267 prompt. Press to continue.

  • Page 39: Putting Out Of Service

    ts_Book Page 31 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 31 While the memory is checked, this prompt displays: Please wait When the check is complete: Completed: To continue, press Press to return to the 636 prompt. Press to continue.

  • Page 40: Putting Back In Service

    ts_Book Page 32 Tuesday, February 16, 1999 9:30 AM 32 — Using the craft interface Putting back in service If the terminal has been put out of service with the procedure described above, return it to service with this procedure: Access this prompt: 688.

  • Page 41: Checking The Sam

    ts_Book Page 33 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 33 FSU records present Press to upload If there are no records: No FSU records To continue, press Press to return to the 378 prompt. Press to continue.

  • Page 42: Error Prompts

    ts_Book Page 34 Tuesday, February 16, 1999 9:30 AM 34 — Using the craft interface Refer to the relevant documentation for specific instructions about how to do this. Before changing the SAM Ensure that you: danger • attach your ESD wrist strap to a grounding point inside Electrical the terminal...

  • Page 43: Download Errors

    ts_Book Page 35 Tuesday, February 16, 1999 9:30 AM Using the craft interface — 35 Download errors When you are installing or forcing a down- load, you may encounter errors. If the download initially fails, and the er- ror codes are in the 20-to-26 range, wait a couple of minutes and retry.
  • Page 44 ts_Book Page 36 Tuesday, February 16, 1999 9:30 AM 36 — Using the craft interface Issue: 03.01 Status: Standard Date: June 1998...

  • Page 45: Troubleshooting

    ts_Book Page 37 Tuesday, February 16, 1999 9:30 AM Troubleshooting How you approach the terminal to trouble- shoot it will depend on the information you have beforehand. • Were you given alarm codes that the ter- minal sent to the Millennium Manager? •...

  • Page 46: Understanding The Problem

    ts_Book Page 38 Tuesday, February 16, 1999 9:30 AM 38 — Troubleshooting Understanding the problem If you are responding to alarm codes, you have a good place to start. Refer to the alarm codes section and run the craft inter- face tests, if necessary, to pinpoint the problem.
  • Page 47 ts_Book Page 39 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 39 2. If supplementary power is missing, the terminal is in power-fail mode, and only some types of calls, determined by the operating company, are allowed. In this mode, the dial tone heard in the handset comes from the CO line, there are no voice prompts, and the VFD and card/coin modules do not work.
  • Page 48 ts_Book Page 40 Tuesday, February 16, 1999 9:30 AM 40 — Troubleshooting Figure 3: Rear terminal PCP, multi-application control PCP T R + - Tip and ring and supplementary power connections Teladapt connector Ribbon cable to control PCP The rear terminal PCP shown in Figure 2 is used on all through-hole control PCPs.

  • Page 49: Voltage And Cable Requirements

    ts_Book Page 41 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 41 Figure 4: Desk set power connector Desk set base PCP RJ11 connector Ribbon cable (extends from beneath board) Desk set: The power cord has an RJ11 connector (a standard, plastic telephone line connector) which plugs into a teladapt inside the base unit.
  • Page 50 ts_Book Page 42 Tuesday, February 16, 1999 9:30 AM 42 — Troubleshooting Wire Maximum cable length gauge (from terminal to supply) 674.8 m (2214 ft) 1072.9 m (3520 ft) Note: The maximum cable length is short- ened by any wire joints or junctions included in the line measurement.

  • Page 51: Television Interference

    If it is not possible to move the television or the terminal, replace the control PCP with one containing a capacitor and coil. To obtain this board, call the Nortel Global Technical Services (GTS). Millennium terminals pocket troubleshooting guide...

  • Page 52: Start Your Investigation

    ts_Book Page 44 Tuesday, February 16, 1999 9:30 AM 44 — Troubleshooting Start your investigation The following section provides guidelines for approaching the diagnostic process. Individual circumstances will dictate the actual procedure. If the problem remains after you follow these procedures, follow your company policy for contacting the next level of support.

  • Page 53: Power Problems: Inside Or Out

    ts_Book Page 45 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 45 Power problems: inside or out? A power problem is indicated if the VFD is blank and no payment options are working. Figure 5 shows the process of deciding if the power problem is inside or outside.

  • Page 54: Terminal

    ts_Book Page 46 Tuesday, February 16, 1999 9:30 AM 46 — Troubleshooting Figure 6: Testing power inside the terminal You have determined that the outside lines are okay, but the VFD, card reader, etc. still don’t work. Test rear terminal board: Attach a spare rear terminal board to the outside line wires and to the control PCP.
  • Page 55 ts_Book Page 47 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 47 Some indications are: • Customer complaints that a coin was ac- cepted but the call didn’t go through or Credit card calls fail during validation. • When calls are attempted, the VFD flick- ers and displays Please hang up.

  • Page 56: Co Problems: Inside Or Out

    ts_Book Page 48 Tuesday, February 16, 1999 9:30 AM 48 — Troubleshooting Correcting the problem: Check the length of the circuit, taking into consideration wire joints and junctions. Double the supplementary wire pair, if necessary. CO problems: inside or out? The VFD may be working, and you may get dial tone, but if you cannot dial out any calls, there is a problem with the CO line or...

  • Page 57: Problems

    ts_Book Page 49 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 49 Desk terminal: If you determine that the CO problem is internal to the unit, check the cable connections. If that does not fix the problem, upload the CDRs, then replace the set.
  • Page 58 ts_Book Page 50 Tuesday, February 16, 1999 9:30 AM 50 — Troubleshooting Figure 9: Testing CO line, part 2 Continued from previous page Replace telephony Test board okay? Test okay? Replace handset and cord Replace control Test okay? craft interface (perform download if telephony PCP replaced perform INSTALL if...

  • Page 59: If The Vfd Is Blank

    ts_Book Page 51 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 51 If the VFD is blank If you determine that the problem is internal to the set, and the VFD is blank, follow the process shown in Figure 10. Figure 10: Diagnosing VFD problems Power and CO are okay.

  • Page 60: Cord And Handset Problems

    ts_Book Page 52 Tuesday, February 16, 1999 9:30 AM 52 — Troubleshooting Cord and handset problems Check for obvious physical damage. Follow the process in Figure 11 if there is no apparent damage to the handset. Figure 11: Diagnosing handset problems Power and CO are okay.

  • Page 61: Card Reader Troubleshooting

    ts_Book Page 53 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 53 Card reader troubleshooting To test the card reader, try to make a call using a valid card. To troubleshoot, run the craft interface card reader test. If errors occur, follow the chart in Figure 12.
  • Page 62 ts_Book Page 54 Tuesday, February 16, 1999 9:30 AM 54 — Troubleshooting Figure 12: Card reader troubleshooting Perform the card reader test (227) on the craft interface Error prompt reads: Card reader problem check for blockage Check for debris in card reader slot Prompt reads: Please Clear it.

  • Page 63: Coin Path Troubleshooting

    ts_Book Page 55 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 55 Coin path troubleshooting Coin path problems occur primarily in the validator and escrow units. The problems may be brought to your attention from any one of the three sources shown in Figure 13, below.
  • Page 64 ts_Book Page 56 Tuesday, February 16, 1999 9:30 AM 56 — Troubleshooting Figure 14: Craft interface coin codes Validator error 61/64 Action: Check connectors between validator, escrow, and control PCP. Reseat or replace modules, as necessary. Retest okay? Coins/Validator error 62/63 Action: Retest with different coins.
  • Page 65 ts_Book Page 57 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 57 Figure 15: Validator jam (Error 67) Disconnect power Remove validator Remove reject chute from validator Remove upper and lower runways by sliding short and long locking arms up Clear jam and wipe runways Reassemble and ensure...
  • Page 66 ts_Book Page 58 Tuesday, February 16, 1999 9:30 AM 58 — Troubleshooting Figure 16: Escrow jam (Error 68) Display: Collect coin box Coin service coin box > 80%? not available Retest okay? Escrow and validator Replace escrow ribbon cables and and reINSTALL connectors okay?

  • Page 67: Coin Box Jams

    If it is brass in color, consider replacing it with the new silver model, which has a better opening. If you are using non-Nortel coin box lids, a coin funnel diaphragm is available which fits into the top of the rail opening and blocks the gap to the lid.

  • Page 68: Coin Box Discrepancies

    ts_Book Page 60 Tuesday, February 16, 1999 9:30 AM 60 — Troubleshooting Coin box discrepancies A faulty vault security PCP may be indi- cated if: • A coin box is removed and there is no message sent to the Millennium Manag- er to indicate this.

  • Page 69: Datajack Telephony Pcp Power

    ts_Book Page 61 Tuesday, February 16, 1999 9:30 AM Troubleshooting — 61 5. Remove the lid-less coin box and insert a regular coin box. Note: Inform the coin box collection service that they need to count the contents of the last two boxes to reconcile their coin count records.
  • Page 70 ts_Book Page 62 Tuesday, February 16, 1999 9:30 AM 62 — Troubleshooting Figure 17: Datajack shorting loop Shorting loop Wires attached to datajack APC module 4-pin connector attaches to J34 on the telephony PCP Issue: 03.01 Status: Standard Date: June 1998...
  • Page 71 ts_Book Page 63 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages The section lists the alarms sent to the Millennium Manager by the terminal when there is a problem at the terminal or with its connection to the Millennium Manager. This information should be supplied before you go to service the terminal For detailed instructions about trouble-...
  • Page 72 ts_Book Page 64 Tuesday, February 16, 1999 9:30 AM 64 — Terminal alarm messages Alarm Description and action Handset discontinuity Indicator: There is a discontinuity in the handset receive circuit. Can be caused by: • severed handset cord • handset cord failure •...
  • Page 73 ts_Book Page 65 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 65 Alarm Description and action Alarm Action: 1. Check line voltage and polarity. 2. Check the connector between the telepho- ny and control PCPs. 3. Make a call. 4.
  • Page 74 ts_Book Page 66 Tuesday, February 16, 1999 9:30 AM 66 — Terminal alarm messages Alarm Description and action SAM expired Indicator: The SAM reached its internal expiry date. Action: 1. Upload transaction records to the collec- tion center. 2. Replace the SAM. SAM transaction threshold reached Indicator: The SAM module has reached the limit of...
  • Page 75 ts_Book Page 67 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 67 Alarm Description and action Power fail Indicator: This alarm is recorded if the terminal is without power long enough to lose its memory. In this case, when the power is restored, the terminal calls into the Millennium Manager to retrieve a new set of tables and register the alarm.
  • Page 76 ts_Book Page 68 Tuesday, February 16, 1999 9:30 AM 68 — Terminal alarm messages Alarm Description and action Action: 1. Check the display ribbon cable; if damaged, replace display. 2. If there appears to be no damage: a) Disconnect the power and connect a spare VFD to the control PCP connec- tor.
  • Page 77 ts_Book Page 69 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 69 Alarm Description and action Action: This could indicate a busy modem or trouble at the collection system. • The terminal will re-try the transmission, or the maintenance person will re-try the transmission through the craft interface.
  • Page 78 ts_Book Page 70 Tuesday, February 16, 1999 9:30 AM 70 — Terminal alarm messages Alarm Description and action CDR checksum error Statistics checksum error Terminal table checksum error Other data checksum error Indicator: Data on the control PCP is corrupted. Action: Initiate the memory check (636).
  • Page 79 ts_Book Page 71 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 71 Alarm Description and action Bad EEPROM Indicator: The terminal failed to read and write to the EEPROM on the control PCP. Information stored on the EEPROM includes the Millennium Manager and terminal numbers.
  • Page 80 ts_Book Page 72 Tuesday, February 16, 1999 9:30 AM 72 — Terminal alarm messages Alarm Description and action Control microprocessor RAM defective Indicator: The terminal failed to write to a block of memory and read it back. Action: Replace the control PCP and run the INSTALL routine.
  • Page 81 ts_Book Page 73 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 73 Alarm Description and action Cash box threshold met Indicator: The volume of the cash box reached a predetermined threshold. The terminal maintains normal operation. Action: Arrange for a cash box collection. Coin box cover opened Indicator: The coin compartment lock has been open longer than the time-out period.
  • Page 82 ts_Book Page 74 Tuesday, February 16, 1999 9:30 AM 74 — Terminal alarm messages Alarm Description and action Action: 1. Check the terminal for vandalism. 2. Check that the coin box is not bent or dam- aged and is fully seated and engaging the switch actuator.
  • Page 83 ts_Book Page 75 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 75 Alarm Description and action 2. If the problem continues: a) Replace the vault security board. b) Simulate a coin collection. c) Insert a new coin box. Validator jam Indicator: The validator detected a blockage or there is...
  • Page 84 ts_Book Page 76 Tuesday, February 16, 1999 9:30 AM 76 — Terminal alarm messages Alarm Description and action Escrow jam Indicator: The escrow detected a blockage or there is a defective sensor. Sensors are located: • at the top opening in the escrow. •...
  • Page 85 ts_Book Page 77 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 77 Alarm Description and action Validator hardware failure Indicator: When the validator resets, is powered on or performs a self check, a number of parameters are checked, including ribbon cable continuity and the middle runway sensors (coils).
  • Page 86 ts_Book Page 78 Tuesday, February 16, 1999 9:30 AM 78 — Terminal alarm messages Alarm Description and action 4. Check the handset by connecting a test unit to the telephony PCP and performing the CO line test. 5. Check the rear terminal board by connect- ing a test unit.
  • Page 87 ts_Book Page 79 Tuesday, February 16, 1999 9:30 AM Terminal alarm messages — 79 Alarm Description and action 5. If contact is still not established, re-install the terminal using an alternate Millennium Manager number. At this point, any CDRs resident in the memory at the time of the failure will be lost.
  • Page 88 ts_Book Page 80 Tuesday, February 16, 1999 9:30 AM 80 — Terminal alarm messages Issue: 03.01 Status: Standard Date: June 1998...
  • Page 89 ts_Book Page 81 Tuesday, February 16, 1999 9:30 AM Craft interface error codes The following list describes the error codes that the craft interface displays. These codes help to pinpoint problems and indicate the actions necessary to correct them. For detailed instructions about trouble- shooting and parts replacement, refer to the standard terminal documentation.
  • Page 90 ts_Book Page 82 Tuesday, February 16, 1999 9:30 AM 82 — Craft interface error codes Error Occurrence code Description Action When: After successful download. 01 – Card or Desktop terminal, 02 – Multi-pay or large-screen terminal 03 – Coin basic terminal 04 –...
  • Page 91 ts_Book Page 83 Tuesday, February 16, 1999 9:30 AM Craft interface error codes — 83 Error Occurrence code Description Action When: Call to Millennium Manager. Description: The Millennium Manager or all modems are busy. Occurs during setup when downloading tables. CDRs Action: 1.
  • Page 92 ts_Book Page 84 Tuesday, February 16, 1999 9:30 AM 84 — Craft interface error codes Error Occurrence code Description Action If still fails: 4. Uninstall the terminal. 5. Replace the control PCP. 6. Run the INSTALL routine. When: Call to Millennium Manager. Description: A data transmission problem with the Millennium Manager.
  • Page 93 ts_Book Page 85 Tuesday, February 16, 1999 9:30 AM Craft interface error codes — 85 Error Occurrence code Description Action If the download is still unsuccessful: 4. Uninstall the terminal. 5. Replace the control PCP. 6. Run the INSTALL routine. When: Call to Millennium Manager.
  • Page 94 ts_Book Page 86 Tuesday, February 16, 1999 9:30 AM 86 — Craft interface error codes Error Occurrence code Description Action Action: Retry the download. Contact the Millennium Manager and confirm the telephone number of the terminal and the download setup. When: Millennium Manager download.
  • Page 95 ts_Book Page 87 Tuesday, February 16, 1999 9:30 AM Craft interface error codes — 87 Error Occurrence code Description Action When: Central Office (CO) line check. Description: No voltage is present. Action: 1. Check the CO line for voltage. • If the line voltage has been lost, follow the operating company procedures for restoring power.
  • Page 96 ts_Book Page 88 Tuesday, February 16, 1999 9:30 AM 88 — Craft interface error codes Error Occurrence code Description Action • If the line is okay, check that the hand- set plug is fully seated in the jack on the telephony PCP, and that the tip and ring connections are secure on the rear terminal PCP.
  • Page 97 ts_Book Page 89 Tuesday, February 16, 1999 9:30 AM Craft interface error codes — 89 Error Occurrence code Description Action Note: If answer supervision is not available for the line, you must install an inferred answer supervision (IAS) module. If you confirm that answer supervision is available on the line and the problem is still not corrected, try the following, retesting after each replacement:...
  • Page 98 ts_Book Page 90 Tuesday, February 16, 1999 9:30 AM 90 — Craft interface error codes Error Occurrence code Description Action Action: 1. Check the cable connections to the es- crow unit and control PCP. 2. Retry the test. If the problem persists: 3.
  • Page 99 ts_Book Page 91 Tuesday, February 16, 1999 9:30 AM Craft interface error codes — 91 Error Occurrence code Description Action When: Coin unit test, installation or maintenance mode. Description: Invalid coin. Action: 1. Retry using several different coins. If the problem persists: 2.
  • Page 100 ts_Book Page 92 Tuesday, February 16, 1999 9:30 AM 92 — Craft interface error codes Error Occurrence code Description Action When: Coin unit test, installation or maintenance mode. Description: Time-out while waiting for a coin. Action: Retry test. Insert coins more quickly. When: Coin unit test, installation or maintenance mode.
  • Page 101 ts_Book Page 93 Tuesday, February 16, 1999 9:30 AM Craft interface error codes — 93 Error Occurrence code Description Action 3. Uninstall the terminal. 4. Replace the coin validator. 5. Run the INSTALL routine. 6. If test still fails, replace the escrow. 7.
  • Page 102 ts_Book Page 94 Tuesday, February 16, 1999 9:30 AM 94 — Craft interface error codes Documentation This guide references the Millennium terminals installation, operation, and main- tenance suite, as listed below: Title Order code All terminals Millennium terminals A0685011 provisioning guide Millennium terminals: using P0883893 the craft interface...
  • Page 103 ts_Book Page 95 Tuesday, February 16, 1999 9:30 AM Craft interface error codes — 95 Title Order code Millennium Card-based P0883898 terminals: installing terminal hardware Millennium Card-based P0883899 terminals: replacing parts Desk terminals Millennium Desk terminals: P0883900 installing and replacing hardware Also available: Accessory kit: binder, cover,...
  • Page 104 ts_Book Page 96 Tuesday, February 16, 1999 9:30 AM 96 — Craft interface error codes Notes Issue: 03.01 Status: Standard Date: June 1998...

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