Related Manuals for Nortel Millennium Desk
Summary of Contents for Nortel Millennium Desk
- Page 1 NTP: 506-6501-204 Millennium Desk terminal: Installing and repairing terminal hardware Document number: P0883900 Document issue: 00.01 Document status: Standard Date: June 1998 This document covers all Millennium Desk sets...
- Page 2 Millennium Card-based terminals: installing terminal P0883898 hardware Millennium Card-based terminals: replacing parts P0883899 Desk terminals Millennium Desk terminals: installing and replacing P0883900 hardware Also available: Accessory kit: binder, cover, and spine A0737727 Complete assembly kit (one each of all modules)
- Page 3 Millennium Desk terminal: Installing and repairing terminal hardware Document number: P0883900 Issue: 00.01 Document status: Standard Document date: June 1998 ©1998 Northern Telecom All rights reserved Printed in Canada NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern Telecom.
- Page 4 NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998...
- Page 5 Publication history June 1998 This is the standard release of the Millennium Desk terminal: installing and repairing terminal hardware , which contains the installation and maintenance procedures for Millennium Desk terminals. This new format combines the installation and repair procedures from previous versions of the Millennium Desk terminal installation, operation, and maintenance guides .
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Page 7: Table Of Contents
3 Installing the hardware Testing the line to the terminal Mounting and connecting the terminal Desk mounting the terminal Wall mounting the terminal Opening the telephone Mounting the desk set Closing the desk set Millennium Desk terminal: installing and repairing terminal hardware... - Page 8 viii Table of contents 4 Replacing parts Saving call detail records Upload CDRs Emergency CDR upload procedure Uploading CDRs without key card Uploading CDRs without keypad External replacements Removing and replacing the number card Replacing the instruction card Replacing the quick access keys label Installing the quick access keys cover Inside the desk set Removing the mounting stand...
- Page 9 Figure 4-15: Field-replaceable chips on the main PCP 4-22 Figure 4-16: Bypassing the IAS module 4-24 Tables Table 2-1: Cable length specifications Table 2-2: Recommended tools and equipment Table B-1: INSTALL quick reference Millennium Desk terminal: installing and repairing terminal hardware...
- Page 10 x Table of contents NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998...
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Page 11: Introduction
The special features for each type of terminal will be noted in the text. Figure 1-1 shows an example of a typical termi- nal. Physical characteristics A Millennium desk terminal has the following physical characteristics: Height approx. 112 mm (4.41 in.) Width approx. -
Page 12: Figure 1-1: External View Of The Desk Terminal
1-2 Introduction Figure 1-1: External view of the desk terminal Vacuum fluorescent display (VFD) Language selection button Instruction card Next call button Datajack (On side of set) Card reader Push button Volume control Quick access keys keypad Key labels Mounting base (underneath) NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998... -
Page 13: How This Guide Is Organized
INSTALL routine. For detailed information about the INSTALL routine, refer to Millennium terminals: using the craft interface . Index: provides an information cross-reference guide for this module. Millennium Desk terminal: installing and repairing terminal hardware... - Page 14 1-4 Introduction NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998...
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Page 15: Pre-Installation Overview
For detailed provisioning information refer to the Millen- nium terminals provisioning guide . Installation overview The major steps to installing Millennium desk terminals are listed in the following sections. Setting up the site Before you install the terminal, the terminal and the site must be properly prepared. -
Page 16: Installing The Terminal Hardware
• testing the terminal Selecting a site Follow the operating company standards and guidelines when selecting a site for the Millennium desk terminal. The site should be: • secure from unauthorized access to the tip and ring conductors •... -
Page 17: Desk Terminal Specifications
Acceptable voltage for start-up: 19V DC to 30 V DC Acceptable voltage after start-up:14V DC to 30 V DC Source resistance: less than 10 ohms Recommended power supply: Northern Telcom 500 mA transformer. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 18: Maximum Cable Length Specifications
2-4 Pre-installation overview Line requirements: The terminal can make data and voice calls on the same line. This lets the terminal receive credit and calling card validation and smart card rate information before dialing out the number the caller wants. Line: Standard analog loop;... -
Page 19: Suggested Tools And Equipment
PLCC extractor for inserting and removing IC chips in the field datajack port tester for testing the datajack Millennium Desk terminal: installing and repairing terminal hardware... -
Page 20: Installing Peripheral Equipment
2-6 Pre-installation overview Installing peripheral equipment Machines such as TDD/TTY (electrotype for the deaf) units are tied into the line outside the terminal. Refer to the instructions that accompany the particular unit for installa- tion and operation instructions, or follow the installation procedures given by the operating company that installed the devices. -
Page 21: Installing The Hardware
• supplementary power is connected as shown in Figure CAUTION Reversed polarity The terminal will not function if the polarity of the supplementary power is reversed. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 22: Figure 3-1: Wall Jack Polarity Connections
3-2 Installing the hardware DANGER • Do not install a terminal during a light- ning storm • Do not install telephone jacks in wet locations, unless they are designed for wet locations • Do not touch uninsulated telephone wires or terminals unless the tele- phone line has been disconnected at the network interface. -
Page 23: Mounting And Connecting The Terminal
Installing the hardware 3-3 Mounting and connecting the terminal The Millennium desk terminal can be mounted on the desk or on the wall. Desk mounting the terminal Connect the spade tips at the end of the line cord to the baseboard jack as shown in Figure 3-1. -
Page 24: Opening The Telephone
3-4 Installing the hardware Opening the telephone 1. Turn the desk set upside down to access the bottom. 2. Remove the small rectangular panel from the stand by inserting a flat screwdriver head, or a similar tool, in the lower end of the panel. Refer to Figure 3-2. Figure 3-2: Removing the access panel 3. -
Page 25: Mounting The Desk Set
4. Screw the wall mount base on the wall so that the wall jack projects through the small rectangular space cre- ated in step 2. The wide edge with the two prongs should be at the bottom. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 26: Figure 3-4: The Spade-Tip Connectors
3-6 Installing the hardware Figure 3-4: The spade-tip connectors Wall jack Lanyard Space tips Under terminal 5. Plug the other end of the line cord into the jack in the power PCP as shown in Figure 3-5, or into the IAS module if there is one. -
Page 27: Closing The Desk Set
Correctly-folded ribbon cable 2. Match the prongs on the wall mounting base with the slots on the terminal and hook the two together. Figure 3-7 shows the two pieces of the housing. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 28: Figure 3-7: Mounting The Terminal On The Wall
3-8 Installing the hardware Figure 3-7: Mounting the terminal on the wall Mounting stand ESD cables 10- or 16-pin connector cable Handset cord Some terminals may have additional components. NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998... -
Page 29: Figure 3-8: Installing The Receiver Clip
You are now ready to perform the INSTALL terminal- configuration routine. 5. Cover the exposed line cord with a security channel to prevent unauthorized access to the wall jack, if it is ex- posed to the public. Millennium Desk terminal: installing and repairing terminal hardware... - Page 30 3-10 Installing the hardware NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998...
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Page 31: Replacing Parts
4 Replacing parts The Millennium desk terminal contains some parts that can be replaced in the field. The replaceable components are: • number card (customer-supplied) • external instruction card (customer-supplied) • quick access keys label or quick access keys cover •... -
Page 32: Upload Cdrs
4-2 Replacing parts Upload CDRs Use the call records item on the maintenance menu to send the call-detail records (CDRs) in the main PCP mem- ory in the terminal to the Millennium Manager. If the keypad or the card reader is defective, you will have to carry out the emergency CDR upload procedure. -
Page 33: Emergency Cdr Upload Procedure
2. Enter 832, the code designated for an emergency CDR upload. 3. Carry out normal CDR upload procedure. 4. Replace the card reader. Refer to Replacing the card reader on page 4-15. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 34: Uploading Cdrs Without Keypad
4-4 Replacing parts Uploading CDRs without keypad Follow these steps to upload the CDRs if the keypad is not usable. 1. Swipe your key card through the card reader 2. One of the following messages appears. • If a message appears saying CDRs are available, go to step 3 •... -
Page 35: External Replacements
Insert one end of the window in position in the opening in the cover. b) Bend the window outward. c) Insert the opposite end into position and release. Figure 4-1: Locating the number card on the set Number card (under handset) Millennium Desk terminal: installing and repairing terminal hardware... -
Page 36: Replacing The Instruction Card
4-6 Replacing parts Replacing the instruction card The operating company provides instruction cards. These cards fit very tightly, so take care when removing and installing a card. You may need a knife or a screwdriver blade to get the edges out of and into their slots. 1. -
Page 37: Replacing The Quick Access Keys Label
1. Take the cover off the glue strip. 2. Insert the tabs of the cover into the holes under the in- struction card cover. 3. Stick the cover on the terminal. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 38: Inside The Desk Set
4-8 Replacing parts Inside the desk set The most common reasons to go inside the terminal are to replace the handset and cord, the power cord, the card reader, the datajack daughter board, or the firmware. This section describes how to: •... -
Page 39: Disconnecting The Power
Figure 4-4: Disconnecting power from the set Mounting stand straps (inside) (not on Line connector all models) (Disconnect to remove power Ribbon from set) cable between mount and set Base of Millennium Desk terminal: installing and repairing terminal hardware... -
Page 40: Cable Layouts Inside The Set
4-10 Replacing parts 3. Disconnect the ESD straps from each other, if provid- Refer to Cable layouts inside the set for locations on various models of sets. 4. Unplug the ribbon connector between the mounting stand and the control board in the base. 5. -
Page 41: Figure 4-6: Layout With Esd And Sca Cables
Replacing parts 4-11 Figure 4-6: Layout with ESD and SCA cables Inside stand ESD cables 10- or 16-pin connector SCA cables Underside of phone Millennium Desk terminal: installing and repairing terminal hardware... -
Page 42: Figure 4-7: Layout With Esd Cables
4-12 Replacing parts Figure 4-7: Layout with ESD cables Mounting stand Line filter ( not on all models) ESD cables (not on all Line connector models) Outside line Ribbon connector (connections vary between models) Lower view of housing Housing screws Handset cord connector NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998... -
Page 43: Replacing The Handset Assembly
3. Replace the mounting stand: a) Arrange the ribbon cable so it does not pinch b) Clip the mounting stand to the base. c) Re-install the two screws into the base. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 44: Accessing The Inside Of The Set
4-14 Replacing parts Accessing the inside of the set Once the mounting stand has been removed, you can re- move the back of the set to gain access to such modules as the card reader and the datajack daughter board. This section describes this procedure. -
Page 45: Replacing The Card Reader
Note: The upper screw hole is used when the terminal back is replaced. Figure 4-9: Locating the card reader screw Card reader bezel Card reader Remove this screw to release card reader Millennium Desk terminal: installing and repairing terminal hardware... -
Page 46: Figure 4-10: Folding The Ribbon Cable Correctly
4-16 Replacing parts 5. Lift the card reader assembly straight up. 6. Disconnect the ribbon cable attached to the card reader from the connector on the control board. 7. Connect the ribbon cable from the new card reader to the control board. Figure 4-10 demonstrates how to fold the cable so it does not get pinched or crimped when the card reader is replaced on top of it. -
Page 47: Figure 4-11: Card Reader Seated Properly
14 and Removing the mounting stand on page 4-8. 10. Test the card reader by using the card reader test in craft interface. Note: Do not overtighten the screws, as this will strip the threads inside the plastic sleeves. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 48: Inserting The Coin Shield
4-18 Replacing parts Inserting the coin shield A plastic shield the size of a business card fits over the open back of the card reader to keep coins out of the cir- cuitry of the terminal. If you need to add or replace this piece, follow this proce- dure: 1. -
Page 49: Figure 4-12: Datajack Board On The Main Pcp
6. Grasp the board at either end and lift straight up. Figure 4-13 shows the datajack board in detail. Figure 4-13: The datajack board Position of the holding screw Female connectors on the data jack board Millennium Desk terminal: installing and repairing terminal hardware... -
Page 50: Figure 4-14: Connecting The Datajack Board
4-20 Replacing parts 7. Grasp the board by the ends and line it up with the male connectors on the main board to seat it, as shown in Figure 4-14. Ensure the datajack connector is aligned with the notch in the terminal housing and faces out. 8. -
Page 51: Removing And Replacing Firmware Chips
This disconnects the power from the terminal. c) Disconnect the ribbon cable. d) Unscrew the five screws securing the back of the housing and set the housing aside. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 52: Figure 4-15: Field-Replaceable Chips On The Main Pcp
4-22 Replacing parts Be careful – the plastic screw holes are easily stripped. 4. Replace the firmware chip. a) Identify which chip you want to change. There are only two that can be replaced. Both are located in the upper left corner of the circuit board. Refer to Figure 4-15. -
Page 53: Bypassing The Ias Module
4. Take off the wall mount and the base of the phone. Re- fer to Removing the mounting stand on page 4-8 and Accessing the inside of the set on page 4-14, if required. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 54: Figure 4-16: Bypassing The Ias Module
4-24 Replacing parts 5. Remove the lanyard line cord that leads from the line connector to the IAS module. Refer to Figure 4-16. 6. Remove the IAS cable that leads from the IAS module to the RJ11 plug on the power board. Figure 4-16: Bypassing the IAS module IAS module in terminal base... -
Page 55: Appendix A: Regulatory Notes
(telephone extension cord). The customer should be aware that com- pliance with the above conditions may not prevent degra- dation of service in some situations. Millennium Desk terminal: installing and repairing terminal hardware... - Page 56 A-2 Appendix A: Regulatory notices Existing telecommunications company requirements do not permit their equipment to be connected to customer- provided jacks except where specified by individual tele- communications company tariffs. Repairs to certified equipment should be made by an au- thorized Canadian maintenance facility designated by the supplier.
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Page 57: Shock Hazard Warning
FCC rules. While these rules are designed to provide rea- sonable protection, there is no guarantee that interference will not occur in a particular installation. Note: FCC registration does not constitute an expressed or implied guarantee of performance. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 58: Federal Communications Commission Notice
A-4 Appendix A: Regulatory notices Federal Communications Commission notice FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the inside of the telephone.) Your connection to the telephone line must comply with these FCC rules:... - Page 59 1-800-4NORTEL or write to Nortel, 640 Massman Drive, Nashville, TN 37210. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
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Page 60: Csa/Nrtl/Ul Installation Instructions
A-6 Appendix A: Regulatory notices CSA/NRTL/UL installation instructions Warranty: Avoid electrical shock hazard to personnel or equipment damage. Observe the following precautions when installing telephone equipment: Never install telephone wiring during a lightning storm. 1. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. -
Page 61: Important Safety Instructions
9. Never spill liquid on any area of the product. 10. To reduce the risk of electric shock, do not disassem- ble this product, but have it sent to a qualified service person when some service or repair work is required. Millennium Desk terminal: installing and repairing terminal hardware... -
Page 62: Shock Hazard Warning
A-8 Appendix A: Regulatory notices 11. Unplug this product from the wall outlet and refer ser- vicing to qualified service personnel under the follow- ing conditions: • When the power supply cord or plug is damaged or frayed. • If the product has been exposed to rain or water, or if liquid has been spilled on the product, discon- nect and allow the product to dry out to see if it still operates, but do not open up the product. -
Page 63: Appendix B: Install Routine Quick Reference
=Fix, =Save, #=STOP Unlock and open the terminal Please insert the key card now Uninstalled terminal Press #. Not installed Use # to INSTALL Installed terminal =MENU, #=INSTALL or dial item number Millennium Desk terminal: installing and repairing terminal hardware... - Page 64 A-2 Appendix B: INSTALL quick reference guide Table 2-1: INSTALL quick reference Step Display Action Lift the handset off-hook. CO line check Go offhook Checking CO connection Press Completed To continue, press Place the handset on-hook. Go back onhook Enter the telephone number of the terminal.
- Page 65 Insert your test card, a valid Please insert and mag-stripe card. remove your card Remove the card. Please remove your card Press (card mag stripe #) To continue, press Press #. Install is complete Close terminal now Millennium Desk terminal: installing and repairing terminal hardware...
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Page 66: Installation Troubleshooting
A-4 INSTALL: troubleshooting problems Installation troubleshooting This section describes how to troubleshoot the most common errors which occur during the INSTALL routine on a terminal. Error Troubleshooting The errors codes associated with downloading and answer supervision are 22, 24, 26, 34, 41, 42 and 51. 22: Busy modem Use the test hand set and dial out the modem number. - Page 67 . This could be a power source problem, or the handset could be defec- tive. • Error Code 42 — The ter- minal does not detect di- altone from the CO line. Millennium Desk terminal: installing and repairing terminal hardware...
- Page 68 A-6 INSTALL: troubleshooting problems Error Troubleshooting 51: Failed supervision test • Retry the answer supervision test. • If the problem continues, use the test Occurs when the terminal handset to test the CO line. Make sure the calls the Millennium Manager polarity light is on and dial out the modem to perform an answer supervi- number.
- Page 69 2-1 CO line check 3-1 specifications 2-3 CO line requirements 2-4 testing the line 3-1 COD (cutoff on disconnection) 2-4 disconnecting the power 4-9 coin shield, inserting 4-18 Millennium Desk terminals: installing and repairing terminal hardware...
- Page 70 I-2 Index DTMF tones A–5 lanyard 3-5, 4-24 line cord, replacing 4-13 line requirements 2-4 line testing 3-1 environmental requirements 2-3 line, installing, vintage alert 3-2 equipment needed for installation 2-5 ESD, disconnecting ESD straps 4-10 external instruction card, replacing 4-6 Millennium Manager modem pool number B-2 mounting...
- Page 71 A–3, A–8 safety instructions, using an indoor terminal A–7 screwdrivers, recommended 2-5 setting up the site 2-1 shock hazard warning A–3, A–8 site, setting up 2-1 spade tip connectors 3-5 Millennium Desk terminals: installing and repairing terminal hardware...
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Page 72: I-4 Index
I-4 Index NTP: 506-6501-204 Document issue: 00.01 Status: Standard Date: June 1998... - Page 74 Millennium Desk terminal: Installing and repairing terminal hardware © 1998 Northern Telecom All rights reserved NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern Telecom. Except as specifically authorized in writing by Northern Telecom, the holder of this document shall keep the information contained herein confidential and shall...
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