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Nortel Millennium Card Manual

Nortel Millennium Card Manual

Card-based terminal installing terminal hardware
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insbk202 Page 1 Tuesday, February 16, 1999 8:15 AM
Millennium Card-based terminals:
Installing terminal hardware
Document number: P0883898 Document issue: 00.01
Document status: Standard Date: June 1998
Terminals covered by this document:
• Card terminals
• Inmate terminals
NTP: 506-6501-202

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  • Page 1 Page 1 Tuesday, February 16, 1999 8:15 AM NTP: 506-6501-202 Millennium Card-based terminals: Installing terminal hardware Document number: P0883898 Document issue: 00.01 Document status: Standard Date: June 1998 Terminals covered by this document: • Card terminals • Inmate terminals...
  • Page 2 P0883895 Multi-pay-based terminals Millennium Multi-pay-based terminals: installing P0883896 terminal hardware Millennium Multi-pay-based terminals: replacing parts P0883897 Card-based terminals Millennium Card-based terminals: installing terminal P0883898 hardware Millennium Card-based terminals: replacing parts P0883899 Desk terminals Millennium Desk terminals: installing and replacing P0883900...
  • Page 3 Page iii Tuesday, February 16, 1999 8:15 AM Millennium Card-based terminals: Installing terminal hardware Document number: P0883898 Document issue: 00.01 Document status: Standard Document date: June 1998 ©1998 Northern Telecom All rights reserved Printed in Canada NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern Telecom.
  • Page 4 insbk202 Page iv Tuesday, February 16, 1999 8:15 AM NTP: 506-6501-202 Document issue: 00.01 Status: Standard Date: June 1998...
  • Page 5 April 1997 This was the standard release for Millennium card terminals based on firmware release MTR 1.9. This guide reflects an upgrade of the Millennium Manager platform to MSR 2.0.
  • Page 6 insbk202 Page vi Tuesday, February 16, 1999 8:15 AM NTP: 506-6501-202 Document issue: 00.01 Status: Standard Date: June 1998...

  • Page 7: Table Of Contents

    Other documentation 2-15 3 Mounting the terminal Mounting the backboard Testing the line to the terminal Mounting and connecting the terminal A. Positioning the terminal on the backboard B. Unlocking and opening the terminal Millennium Card-based terminals: installing terminal hardware...
  • Page 8 insbk202 Page viii Tuesday, February 16, 1999 8:15 AM viii Table of contents C. Installing internal components 3-10 Removing the PCP assembly 3-11 Installing an internal instruction card 3-15 Installing the quick access keys label 3-17 Installing the number card 3-18 D.
  • Page 9 Figure 4-8: Closing the housing 4-11 Figure 5-1: Terminal installation overview Tables Table 2-1: Fasteners for backboards Table 2-2: Cable length chart Table 2-3: Recommended tools and equipment Table 2-4: Telephony and control PCP labels 2-15 Millennium Card-based terminals: installing terminal hardware...
  • Page 10 insbk202 Page x Tuesday, February 16, 1999 8:15 AM x Table of contents Table 3-1: Control PCP connections 3-11 Table 3-2: Telephony PCP connections 3-13 Table B-1: INSTALL quick reference NTP: 506-6501-202 Issue: 00.01 Status: Standard Date: June 1998...

  • Page 11: Introduction

    1 Introduction This document is intended for the craftsperson who installs Millennium Card-based terminals on-site and con- nects them to the CO line. Inmate terminal: This manual also includes the proce- dure for installing a portable display so the craft interface can be viewed.
  • Page 12 insbk202 Page 2 Tuesday, February 16, 1999 8:15 AM 1-2 Introduction terminal PCP of the terminal. When you are finished the terminal should be ready for the INSTALL routine to be run. Chapter 4: Installing a portable display describes how to install and remove the portable display which is required to run the INSTALL routine for the Inmate terminal.

  • Page 13: Pre-Installation Overview

    Attending to these details prior to deploying the terminals will assist in ensuring that the installation goes smoothly. Installation overview The major steps to installing Millennium Card-based termi- nals are listed in the following sections. Setting up the site Before you install the terminal, both the terminal and the site must be properly prepared.

  • Page 14: Installing The Terminal On-Site

    insbk202 Page 2 Tuesday, February 16, 1999 8:15 AM 2-2 Pre-installation overview Installing the terminal on-site When the site is ready, the terminal is mounted and con- nected to the CO line. Chapter 2 describes these proce- dures. • installing a backboard •...

  • Page 15: Determining Backboard Requirements

    Determining backboard requirements The Millennium Card terminal can be mounted in recessed and non-recessed furniture and Jaro tubes. • If a backboard exists, but does not fit the Millennium terminal pattern, an adapter kit can be ordered with the terminal.

  • Page 16: Figure 2-1: Backboard For Terminal

    insbk202 Page 4 Tuesday, February 16, 1999 8:15 AM 2-4 Pre-installation overview Table 2-1: Fasteners for backboards (continued) Surface Hole size Size and type of fastener Min. # Masonry, 0.3125 inch 2-inch no. 14 wood screw in no. 16 concrete, brick (5/16 inch) plastic anchor Cinder block,...

  • Page 17: Terminal Site Specifications

    In this instance, some terminal functions may still work, however, when increased power is required, for example, for a modem call the terminal will terminate the transaction and power down and up. Millennium Card-based terminals: installing terminal hardware...

  • Page 18: Table 2-2: Cable Length Chart

    insbk202 Page 6 Tuesday, February 16, 1999 8:15 AM 2-6 Pre-installation overview Table 2-2: Cable length chart Gauge Maximum length Comment 41.8 m (137 ft) See warning below 66.5 m (218 ft) See warning below 105.6 m (346 ft) 168 m (551 ft) 226.7 m (875 ft)

  • Page 19: Suggested Tools And Equipment

    #2 type 1A cross-recess tighten and loosen M3.5 screws and M5 screws screwdriver chip puller replace control and voice chips on the control external portable display access craft interface prompts on the Inmate terminal Millennium Card-based terminals: installing terminal hardware...

  • Page 20: Installing Peripheral Equipment

    insbk202 Page 8 Tuesday, February 16, 1999 8:15 AM 2-8 Pre-installation overview Installing peripheral equipment Machines, such as TDD/TTY (electrotype for the deaf) units are tied into the line outside the terminal. Refer to the instructions accompanying the particular machine for the installation and operation instructions.

  • Page 21: Pre-Mounting Considerations

    Refer to Figure 2-2. a) Set the mount against the front housing, about 25 mm (1 in.) above the bottom of the front housing and centered horizontally. Mark an edge. Millennium Card-based terminals: installing terminal hardware...

  • Page 22: Figure 2-2: Locating The Ias Module

    insbk202 Page 10 Tuesday, February 16, 1999 8:15 AM 2-10 Pre-installation overview b) Ensure that connectors J1 and J2 are facing to the left. c) Take the board mount out; remove the protective paper from the adhesive foam on its back. d) Firmly press the board mount into the terminal, where you placed it in the previous sub-steps.

  • Page 23: Installing A Lock On The Terminal

    This disengages the tiebars securing the housing. 3. Open the terminal housing. Refer to Unlocking and opening the terminal on page 3-7 for a detailed de- scription of how the housing opens. Millennium Card-based terminals: installing terminal hardware...
  • Page 24 insbk202 Page 12 Tuesday, February 16, 1999 8:15 AM 2-12 Pre-installation overview The housing opens on two pivot hinges. See this: If the terminal has not yet been installed in furniture or on a wall, make sure you support the housing to keep it from falling.

  • Page 25: Figure 2-4: Installing The Terminal Housing Lock

    9. Place the key in the lock and rotate it clockwise until it stops. This is the open position. 10. Close the terminal housing. 11. Lock the housing by turning the t-tool clockwise and the key counterclockwise, until they stop. Millennium Card-based terminals: installing terminal hardware...

  • Page 26: Identifying Your Terminal Type

    insbk202 Page 14 Tuesday, February 16, 1999 8:15 AM 2-14 Pre-installation overview Identifying your terminal type Each terminal has a product ID label located in the top right-hand corner on the outside, and somewhere on the inside, of the rear housing. Refer to Figure 2-5.

  • Page 27: Telephony/Control Board Identification

    • for a general description of all Millennium terminals and features, refer to the Millennium terminals product guide . for provisioning instructions, refer to the Millennium ter- • minals provisioning guide . Millennium Card-based terminals: installing terminal hardware...
  • Page 28 insbk202 Page 16 Tuesday, February 16, 1999 8:15 AM 2-16 Pre-installation overview NTP: 506-6501-202 Issue: 00.01 Status: Standard Date: June 1998...

  • Page 29: Mounting The Terminal

    • checking the inside service wires (ISWs) to confirm the outside line is correct • connecting the ISWs to the terminal block • installing optional modules and instruction cards Millennium Card-based terminals: installing terminal hardware...

  • Page 30: Mounting The Backboard

    If the furniture you are using does not already have a back- board, you will need to install one. Figure 3-1 shows a typical Nortel backboard. Figure 3-1: Backboard with bolt holes indicated Wiring access...

  • Page 31: Testing The Line To The Terminal

    Attach the set to tip and ring and listen for a hard reversal (answer supervision). If the line does not have answer supervision, you will need to install an IAS module, as described in Installing an IAS module on Page 2-9. Millennium Card-based terminals: installing terminal hardware...

  • Page 32: Mounting And Connecting The Terminal

    insbk202 Page 4 Tuesday, February 16, 1999 8:15 AM 3-4 Mounting the terminal • Use a multimeter to measure the voltage of the supple- mentary power supply. Do not DANGER install a terminal during a lightning storm. Do not install telephone jacks in wet locations, unless they are designed for wet locations.

  • Page 33: Figure 3-2: Attaching Studs To Back Of Terminal

    5. Line up the ISW with the oval wiring access hole in the back of the terminal as you move the terminal towards the backboard. Ensure the wires are pointed down, to avoid touching the boards inside the terminal. Millennium Card-based terminals: installing terminal hardware...

  • Page 34: Figure 3-3: Backboard Keyhole Slots

    insbk202 Page 6 Tuesday, February 16, 1999 8:15 AM 3-6 Mounting the terminal 6. Engage the security studs in the keyhole slots located in the backboard. 7. Allow the terminal slide down into position. Refer to Figure 3-3 for keyhole positions on the back- board.

  • Page 35: Unlocking And Opening The Terminal

    Pull the bottom of the front housing away from the back housing. Figure 3-4: Locating the T- or L-tool apertures *not to scale HOT EL TAX I L-tool* T-tool* lock Millennium Card-based terminals: installing terminal hardware...

  • Page 36: Figure 3-5: Proper Sequence To Open Housing

    insbk202 Page 8 Tuesday, February 16, 1999 8:15 AM 3-8 Mounting the terminal c) Pull the top of the front housing away from the back housing and swing the front housing towards your right, rotated as shown in Figure 3-6. Figure 3-5: Proper sequence to open housing Grasp the front housing...

  • Page 37: Figure 3-7: Identifying Rear Housing Parts, Including Esd Points

    Rear housing (mounting plate) Tiebars (housing locking mechanism) Two of the machine screws which secure the terminal to the backboard. ISW cables coming through access hole Terminal block Rear terminal PCP ESD connection points (unpainted metal) Millennium Card-based terminals: installing terminal hardware...

  • Page 38: Installing Internal Components

    insbk202 Page 10 Tuesday, February 16, 1999 8:15 AM 3-10 Mounting the terminal C. Installing internal components If you need to install an internal instruction card or quick access key labels, you must first remove the PCP assem- bly from the front housing assembly. It is best to do this before you connect the outside lines to the terminal to ensure there are no power problems when you disconnect the PCP assembly boards.

  • Page 39: Removing The Pcp Assembly

    * A modified keypad/hookswitch combination was released in August 1997. On this component, the keypad connects to the hookswitch with a mylar cable. In this configuration, the alerter interconnect cable connects to the hookswitch as well. Millennium Card-based terminals: installing terminal hardware...

  • Page 40: Figure 3-9: Control Pcp Connectors

    insbk202 Page 12 Tuesday, February 16, 1999 8:15 AM 3-12 Mounting the terminal Note: If you are unsure of the cable connections, look for the name and number of the connection printed on the PCP. The connector positions on the control PCP are indi- cated in Figure 3-9.

  • Page 41: Figure 3-10: Locating The Pcp Assembly Latch

    PCP. Note: The name and number of the connections are also printed directly on the boards. Millennium Card-based terminals: installing terminal hardware...

  • Page 42: Figure 3-11: Removing The Pcp Assembly

    insbk202 Page 14 Tuesday, February 16, 1999 8:15 AM 3-14 Mounting the terminal 8. Grasp the PCP assembly frame at the top and bottom. Touch only the plastic frame. 9. Hold the PCP assembly at an angle and slide it up enough to disengage it from the bracket hooks.

  • Page 43: Installing An Internal Instruction Card

    VFD PCP clamp plate 4. Remove the ID bezel by lifting it away from the front of the terminal. 5. Remove or lift the top of the clamp plate. Millennium Card-based terminals: installing terminal hardware...
  • Page 44 insbk202 Page 16 Tuesday, February 16, 1999 8:15 AM 3-16 Mounting the terminal 6. Fit the instruction card against the display window be- low the clamp plate with the instructions facing the ex- terior of the terminal. 7. Align the notch in the lower edge of the card and the hole in the tab at the top of the card over the corre- sponding pins on the upper bezel.

  • Page 45: Installing The Quick Access Keys Label

    In that case, you must pry the window out from the ex- terior of the terminal. 2. Pull the window out. 3. Insert the quick access keys label behind the window. Millennium Card-based terminals: installing terminal hardware...

  • Page 46: Installing The Number Card

    insbk202 Page 18 Tuesday, February 16, 1999 8:15 AM 3-18 Mounting the terminal 4. Insert one end of the window in position in the space on the bezel. 5. Bend the window outward and insert the opposite end into position, then release it. Figure 3-14: Screws securing the quick access keys Keypad PCP screws...

  • Page 47: Figure 3-16: Accessing The Number Card

    Mattock fender, blocks the Inmate hole used to access the number card terminals window. In this case, use a penknife to pry the number card window off on the outside of the terminal. Millennium Card-based terminals: installing terminal hardware...

  • Page 48: Re-Installing The Pcp Assembly

    insbk202 Page 20 Tuesday, February 16, 1999 8:15 AM 3-20 Mounting the terminal D. Re-installing the PCP assembly Once you have finished installing the internal components, you can replace the PCP assembly and reconnect the ca- bles, as explained in the steps below: 1.

  • Page 49: Connecting The Outside Line

    If the terminal has an IAS module, the wires connect to the terminal block on this module. Follow the direc- tions in Connecting power to an IAS module on Page 3-23. Millennium Card-based terminals: installing terminal hardware...

  • Page 50: Figure 3-17: Connecting Wires To The Terminal Block

    insbk202 Page 22 Tuesday, February 16, 1999 8:15 AM 3-22 Mounting the terminal Figure 3-17: Connecting wires to the terminal block Terminal block Terminals for tip and ring Ring Positive Negative Terminals for supplementary power supply Rear terminal PCP connects to control PCP CAUTION Ensure the proper polarity when...

  • Page 51: Connecting Power To An Ias Module

    • Ensure that the ISWs do not touch the internal boards. • Ensure the proper polarity when connecting the power supply. Figure 3-18: IAS module terminal block connections Connects to interconnect cable Terminal block connections Connects to Ring terminal block Millennium Card-based terminals: installing terminal hardware...

  • Page 52: Figure 3-19: Wire Positions On The Terminal Block

    insbk202 Page 24 Tuesday, February 16, 1999 8:15 AM 3-24 Mounting the terminal 4. Do not connect the terminal block to the IAS mod- ule until you are instructed to restore power to the terminal, later in this chapter. 5. Connect the IAS module interconnect cable to the rear terminal PCP terminal block: a) Attach the connector on the interconnect cable to J1 on the IAS module.

  • Page 53: Completing The Installation

    If you are not going to do the INSTALL at this time, press #, and continue with step 3. • If you are ready to do the INSTALL routine, enter your PIN and proceed with the INSTALL routine. Millennium Card-based terminals: installing terminal hardware...
  • Page 54 insbk202 Page 26 Tuesday, February 16, 1999 8:15 AM 3-26 Mounting the terminal The INSTALL routine is explained in Chapter 2 in Millennium terminals: using the craft interface . When the routine is finished, go to Step 4. See this Note: You must close and lock the set to end the INSTALL routine or it will not take effect.

  • Page 55: Installing External Instruction Card

    3. Position the card so all its edges are covered. Figure 3-20: Inserting the external instruction card External instruction card Cutout for VFD Millennium Card-based terminals: installing terminal hardware...
  • Page 56 insbk202 Page 28 Tuesday, February 16, 1999 8:15 AM 3-28 Mounting the terminal NTP: 506-6501-202 Issue: 00.01 Status: Standard Date: June 1998...

  • Page 57: Installing A Portable Display

    Figure 4-1: Portable VFD on Inmate terminal =MENU, #=INSTALL or dial item number Portable VFD displays maintenance menu and messages button erases display Enter access codes and menu commands using main keypad Millennium Card-based terminals: installing terminal hardware...

  • Page 58: Before You Install The Display

    insbk202 Page 2 Tuesday, February 16, 1999 8:15 AM 4-2 Installing a portable display Since the terminal cannot be closed fully when this display is used, the housing tiebars must be manipulated during the locking/unlocking sequences of the procedure. Before you install the display Chapter 2 describes how you connect the portable display to a terminal which has just been installed on-site and has not had the power connected or a software INSTALL pro-...
  • Page 59 Manager and you will need to close and lock the terminal and re-access it before you can continue. 4. Unlock the housing with the key. 5. Release the housing locking mechanism with the T- tool. Millennium Card-based terminals: installing terminal hardware...

  • Page 60: Opening The Inmate Terminal

    insbk202 Page 4 Tuesday, February 16, 1999 8:15 AM 4-4 Installing a portable display Opening the Inmate terminal This section list specific steps for opening the housing of any Card-based terminal. 1. Grasp the housing firmly by the top and bottom of the front housing.

  • Page 61: Installing The External Portable Display

    • Attach your ESD strap to either the left or right strike plates inside of the rear housing assembly or to the key in the keylock. Failure to follow these precautions may damage electrostatic-sensitive devices. Millennium Card-based terminals: installing terminal hardware...

  • Page 62: Figure 4-4: Installing The External Portable Vfd

    insbk202 Page 6 Tuesday, February 16, 1999 8:15 AM 4-6 Installing a portable display 2. Disconnect the rear terminal PCP cable connector (J18) from the connector on the control PCP (J5) to re- move power from the control PCP. 3. Place the portable VFD unit on the top of the front housing of the terminal, as shown in Figure 4-4.

  • Page 63: Re-Entering The Craft Interface

    Refer to Figure 4-6. 2. Close the terminal enough to access the keypad. 3. Enter the access code on your instruction card. 4. Enter your personal identification number (PIN) code. 5. Press Millennium Card-based terminals: installing terminal hardware...

  • Page 64: Figure 4-6: Locking/Unlocking With The Tiebar

    insbk202 Page 8 Tuesday, February 16, 1999 8:15 AM 4-8 Installing a portable display This message appears on the VFD: Please use key now & open the terminal 6. Open the terminal housing again and slide down the vertical locking tiebar, to simulate opening the termi- nal.

  • Page 65: Removing The Portable Display

    PCP and remove it from the terminal. Refer to Figure 4-7. 8. Reconnect the rear terminal PCP cable (J18) to the connector on the control PCP (J5) to reconnect the power to the control PCP. Refer to Figure 4-7. Millennium Card-based terminals: installing terminal hardware...

  • Page 66: Figure 4-7: Disconnecting The Vfd Cable

    insbk202 Page 10 Tuesday, February 16, 1999 8:15 AM 4-10 Installing a portable display Figure 4-7: Disconnecting the VFD cable Front housing (PCP assembly in latched position) Disconnect portable VFD from this connector (J7) Rear terminal connector (J5) (Ensure this cable is Control PCP connected) Card reader...

  • Page 67: Figure 4-8: Closing The Housing

    Note: Housing must fit snugly. 10. Lock the payphone by turning the T- or L-tool clock- wise to secure the housing. Turn the key counterclockwise until it stops. 11. Test all the functions of the terminal. Millennium Card-based terminals: installing terminal hardware...
  • Page 68 insbk202 Page 12 Tuesday, February 16, 1999 8:15 AM 4-12 Installing a portable display NTP: 506-6501-202 Issue: 00.01 Status: Standard Date: June 1998...

  • Page 69: Installation Flowcharts

    Figure 5-1: Terminal installation overview Unlock and Install the open the backboard Rear terminal terminal housing Connect the outside lines to the terminal block Secure the block on the terminal to rear terminal PCP the backboard Millennium Card-based terminals: installing terminal hardware...

  • Page 70: Card Terminal Installation Flowchart

    5-2 Installation flowcharts Card terminal installation flowchart If you are familiar with Millennium Card-based terminals, use the flow chart given below and on the next page as a guide to a typical installation. At the terminal site (CO line(s) are installed at site) You have confirmed power and dialtone from the line...
  • Page 71 PCP or Lock housing. IAS module Connect terminal block. Install external instruction card, if required. Disconnect ESD strap from terminal Perform function tests. Close and lock housing with T-/L-tool. Display: Out of Service Millennium Card-based terminals: installing terminal hardware...
  • Page 72 insbk202 Page 4 Tuesday, February 16, 1999 8:15 AM 5-4 Installation flowcharts NTP: 506-6501-202 Issue: 00.01 Status: Standard Date: June 1998...

  • Page 73: Appendix A: Regulatory Notes

    (telephone extension cord). The customer should be aware that com- pliance with the above conditions may not prevent degra- dation of service in some situations. Millennium Card-based terminals: installing terminal hardware...
  • Page 74 insbk202 Page 2 Tuesday, February 16, 1999 8:15 AM A-2 Appendix A: Regulatory notices Existing telecommunications company requirements do not permit their equipment to be connected to customer- provided jacks except where specified by individual tele- communications company tariffs. Repairs to certified equipment should be made by an au- thorized Canadian maintenance facility designated by the supplier.

  • Page 75: Shock Hazard Warning

    FCC rules. While these rules are designed to provide rea- sonable protection, there is no guarantee that interference will not occur in a particular installation. Note: FCC registration does not constitute an expressed or implied guarantee of performance. Millennium Card-based terminals: installing terminal hardware...

  • Page 76: Federal Communications Commission Notice

    insbk202 Page 4 Tuesday, February 16, 1999 8:15 AM A-4 Appendix A: Regulatory notices Federal Communications Commission notice Note: This section mainly applies to the desk set. FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network.
  • Page 77 1-800-4NORTEL or write to Nortel, 640 Massman Drive, Nashville, TN 37210. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 78: Csa/Nrtl/Ul Installation Instructions

    insbk202 Page 6 Tuesday, February 16, 1999 8:15 AM A-6 Appendix A: Regulatory notices CSA/NRTL/UL installation instructions Warranty: Avoid electrical shock hazard to personnel or equipment damage. Observe the following precautions when installing telephone equipment: Never install telephone wiring during a lightning storm. 1.

  • Page 79: Important Safety Instructions

    9. Never spill liquid on any area of the product. 10. To reduce the risk of electric shock, do not disassem- ble this product, but have it sent to a qualified service person when some service or repair work is required. Millennium Card-based terminals: installing terminal hardware...

  • Page 80: Shock Hazard Warning

    insbk202 Page 8 Tuesday, February 16, 1999 8:15 AM A-8 Appendix A: Regulatory notices 11. Unplug this product from the wall outlet and refer ser- vicing to qualified service personnel under the follow- ing conditions: • When the power supply cord or plug is damaged or frayed.

  • Page 81: Appendix B: Install Routinequick Reference

    =Fix, =Save, #=STOP Unlock and open the terminal Please use key now & open the terminal Uninstalled terminal Press #. Not installed Use # to INSTALL Installed terminal =MENU, #=INSTALL or dial item number Millennium Card-based terminals: installing terminal hardware...
  • Page 82 insbk202 Page 2 Tuesday, February 16, 1999 8:15 AM B-2 Appendix B: INSTALL quick reference guide Table B-1: INSTALL quick reference (continued) Step Display Action Lift the handset off-hook. CO line check Go offhook Checking CO connection Press Completed To continue, press Place the handset on-hook.
  • Page 83 Please insert and mag-stripe card. remove your card Remove the card. Please remove your card Press (card mag stripe #) To continue, press Lock housing and key lock. Install is complete Close terminal now Millennium Card-based terminals: installing terminal hardware...

  • Page 84: Installation Troubleshooting

    insbk202 Page 4 Tuesday, February 16, 1999 8:15 AM B-4 INSTALL: troubleshooting problems Installation troubleshooting This section describes how to troubleshoot the most common errors which occur during the INSTALL routine on a terminal. Error Troubleshooting The errors codes associated with installation downloading and answer super- vision are 22, 24, 26, 34, 41, 42 and 51.
  • Page 85 CO line. This could be a power source problem, or the handset could be defec- tive. • Error Code 42 — The ter- minal does not detect di- altone from the CO line. Millennium Card-based terminals: installing terminal hardware...
  • Page 86 insbk202 Page 6 Tuesday, February 16, 1999 8:15 AM B-6 INSTALL: troubleshooting problems Error Troubleshooting 51: Failed supervision test • Retry the answer supervision test. • If the problem continues, use the test Occurs when the terminal calls handset to test the CO line. Make sure the the Millennium Manager to polarity light is on and dial out the modem perform an answer supervi-...

  • Page 87: Index

    2-5 button test B-3 completing installation 3-25 documentation 3-1 connecting power 3-21 erasing mistaken entries 4-3 connecting power to complete PIN (personal identification number) installation 3-25 environmental requirements 2-5 installation flowchart 5-2 Millennium Card-based terminals: installing terminal hardware...
  • Page 88 insbk202 Page 2 Tuesday, February 16, 1999 8:15 AM I-2 Index craft interface (continued) time out, re-entering the interface IAS module connecting power to the terminal 3- timeout warning 4-3 using the craft interface 2-2 connecting the wires 2-10 CSA, terminal tested levels A-2 installing 2-9 terminal installation 2-9 id bezel removing 3-15...
  • Page 89 3-25 users A-2 product ID label 2-14 network interface jack A-4 provisioning the terminal site 2-1 Not installed/Use # to INSTALL 4-8 provisioning, warning 3-1 notices, regulatory A-1 Public Switched Telephone Network (PSTN) A-4 Millennium Card-based terminals: installing terminal hardware...
  • Page 90 REN (ringer equivalence number) A-5 tools and equipment 2-7 repaired boards 2-15 upper housing lock 2-11 repairs terminal maintenance Nortel address, Canada A-3 radio/TV reception interference A-3 1-800-4NORTEL A-5 user responsibilities A-2 test card, mag stripe 2-7 testing line to the terminal 3-3...
  • Page 91 insbk202 Page 5 Tuesday, February 16, 1999 8:15 AM...
  • Page 92 Page 6 Tuesday, February 16, 1999 8:15 AM Millennium Card-based terminals: Installing terminal hardware © 1998 Northern Telecom All rights reserved NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern Telecom. Except as specifically authorized in writing by Northern Telecom, the holder of this document shall keep the information contained herein confidential and shall...

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