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Nortel NetVenue Manual

Nortel NetVenue Manual

Replacing parts
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Nortel Networks NetVenue
Replacing parts
Issue: 01.01
Standard
Date: September 1999

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Summary of Contents for Nortel NetVenue

  • Page 1 Nortel Networks NetVenue Replacing parts Issue: 01.01 Standard Date: September 1999...
  • Page 2 Issue: 01.01 Standard Date: September 1999...
  • Page 3 NORTEL NETWORKS CONFIDENTIAL: The information contained in this document is the property of Northern Telecom. Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only.
  • Page 4 Issue: 01.01 Standard Date: September 1999...
  • Page 5 Publication history September 1999 This is the first Standard release of the Nortel Networks NetVenue replacing parts. NetVenue: Replacing parts...
  • Page 6 Issue: 01.01 Standard Date: September 1999...

  • Page 7: Table Of Contents

    Tools required 2-13 Procedure 2-13 ID bezel 2-14 Tools required 2-15 Procedure 2-15 Card reader with bezel 2-15 Tools required 2-16 Procedure 2-16 Disassembly 2-16 Resassembly 2-17 Card reader(bezel only) 2-18 Tools required 2-19 Procedure 2-19 Disassembly 2-19 NetVenue: Replacing parts...
  • Page 8 viii Reassembly 2-20 Lock 2-21 Tools required 2-21 Procedure 2-22 Control PCP 2-22 Tools required 2-23 Procedure 2-23 Telephony PCP 2-25 Tools required 2-26 Procedure 2-26 Translation PCP 2-28 Tools required 2-29 Procedure 2-30 Removing the front assembly mounting plate 2-30 Removing the translation PCP from mounting plate2-30 Reinstalling the front mounting plate...
  • Page 9 Tools required 3-15 Procedure 3-15 Rear hinge 3-16 Tools required 3-16 Procedure 3-17 Removing the front assembly 3-17 Replacing the rear hinge 3-17 Reattaching the front assembly 3-17 Rear locking bar assembly 3-18 Tools required 3-18 Procedure 3-18 NetVenue: Replacing parts...
  • Page 10 Issue: 01.01 Standard Date: September 1999...

  • Page 11: Introduction

    1 Introduction This guide explains the replacement procedures for all replaceable components in the NetVenue terminal. How this guide is organized Chapter 1:Introduction provides a list of replaceable components, along with estimated repair times, and tools required for each procedure.
  • Page 12 1-2 Introduction The repair time given is an estimate. Technicians who are unfamiliar with the terminal may take longer than the esti- mate. More experienced technicians may be quicker. In addition to the tools listed below, you need a terminal key and T-tool for each procedure Table 1-1: Replaceable components Component...
  • Page 13 0:05 Phillips assembly screwdriver Rear locking bar top of rear assembly 0:05 Ratchet or wrench assembly hinge rear base of rear 0:45 requires two people assembly Phillips screwdriver NetVenue: Replacing parts...

  • Page 14: Tools Needed

    1-4 Introduction Tools needed The following table lists the tools needed for making re- pairs to a NetVenue terminal. Tool Function Voltmeter Test voltage of supplementary power supply ESD wrist strap Protect electronic components from electrostatic (ESD) damage Router Test ISDN and program router...

  • Page 15: Before Replacing

    4. Remove the handset from its cradle and let it hang by the cord. 5. Grasp the front housing assembly firmly by both sides and tip it forward until it clears the rear housing. Allow the front housing to hang. NetVenue: Replacing parts...
  • Page 16 1-6 Introduction In the fully opened position, the weight of the front housing is supported by the link assembly, which is a removable tie-rod attached to the front and rear hous- ing. 6. Attach your ESD strap to a connection point inside the terminal.

  • Page 17: Front Assembly

    The printer is located towards the bottom of the front as- sembly. Be sure before beginning the replacement pro- cess that you have a replacement part on hand and that you have all the necessary tools. Figure 2-1 gives an overview of the procedure. NetVenue: Replacing parts...

  • Page 18: Tools Required

    2-2 Front assembly Figure 2-1: Printer flowchart Remove the printer paper Disconnect printer cables Remove screws Remove printer Insert new printer Screw into place Reconnect printer cables Load the printer paper Tools required • #1 Type 1A cross-recess screwdriver such as a Phil- lips Procedure The following steps describe the process for replacing the...
  • Page 19 2. Pull the printer paper holder forward, and lift up the roll of paper. 3. Disconnect the cables labelled printer PC and print- er, running into the printer control board. Refer to Fig- ure 2-3 for the location of these cables. NetVenue: Replacing parts...

  • Page 20: Touchscreen/Lcd Assembly

    2-4 Front assembly Figure 2-3: Printer cables and screw locations Printer screws 4. Remove the four screws in the bottom of the printer. Refer to Figure 2-3 for the location of these holes. 5. Lift out the printer. 6. Set the new printer into place. 7.

  • Page 21: Tools Required

    1. Disconnect the cables from the amplifier. These ca- bles run directly overtop of the touchscreen LCD as- sembly. Refer to Figure 2-5 for their location. These cables are labelled • amplifier PC • amplifier NetVenue: Replacing parts...

  • Page 22: Upper Keyboard Bezel

    2-6 Front assembly 2. Disconnect two cables from the touchscreen adapter, in the middle of the touchscreen/LCD assembly. The thick grey cable does not need to be removed. Refer toThe cables to remove are labelled: • touchscreen • touchscreen controller 3.

  • Page 23: Tools Required

    2. Lift the front assembly to the upright position, until it latches on to the rear assembly. 3. Lift the upper keyboard bezel up and away from the terminal. 4. Disconnect the glidepoint PC cable and the key- board PC cable. 5. Set the upper bezel aside. NetVenue: Replacing parts...

  • Page 24: Lower Keyboard Bezel

    2-8 Front assembly 6. Connect the glidepoint PC cable. The grooved side of the cable connection should be facing down. 7. Connect the keyboard PC cable. 8. Snap the new keyboard bezel into place. 9. Open the terminal. 10. Reinsert screws. Lower keyboard bezel The lower keyboard bezel can be accessed only by first re- moving several components near the bottom of the front...

  • Page 25: Tools Required

    Procedure The procedure for replacing the lower keyboard bezel is broken down into disassembly and reassembly. Disassembly The following procedure describes the steps for removing the old keyboard bezel. 1. Remove the receipt printer paper. NetVenue: Replacing parts...
  • Page 26 2-10 Front assembly 2. Use a screwdriver to remove the cover from the LCD power supply, located between the receipt printer and the hinge. You do not need to disconnect the power supply. 3. Remove the screw on top of the telephony compo- nent.

  • Page 27: Reassembly

    7. Unhook the keyboard bezel and open it, o0nce the screws are removed. 8. Set the old lower keyboard bezel aside. Reassembly The following procedure describes the steps for installing the new keyboard bezel. NetVenue: Replacing parts...

  • Page 28: Audio Pcp Assembly

    2-12 Front assembly 1. Slide the bottom new keyboard bezel component into the slots on the front of the front terminal. Use the screws provided to fasten the keyboard bezel to the terminal. 2. Use the screws provided to attach the upper keyboard bezel to the front housing.

  • Page 29: Tools Required

    The following steps describe in detail the process for re- placing the audio PCP assembly. 1. Disconnect the cables running into the amplifier as- sembly. 2. Remove the two screws at either end of the assembly. Remove the assembly cover. NetVenue: Replacing parts...

  • Page 30: Id Bezel

    2-14 Front assembly Figure 2-10: Amplifier assembly Amplifier screws 3. Remove the four screws that fasten the amplifier to the housing, as shown in Figure 2-10. 4. Lift out the amplifier assembly. 5. Put the new amplifier assembly in place. 6.

  • Page 31: Tools Required

    Be sure before beginning the replacement process that you have a replacement part on hand and that you have all necessary tools. Figure 2-12 gives an overview of the procedure. NetVenue: Replacing parts...

  • Page 32: Tools Required

    2-16 Front assembly Figure 2-12: Card reader with bezel flowchart Loosen wire harness Open PCP assembly and disconnect cables Remove card reader bezel screws Remove bezel and card reader Install new card reader and bezel Reconnect cables and close PCP assembly Tools required •...

  • Page 33: Resassembly

    6. Remove from front. Resassembly The following procedure describes the steps for installing the new card reader and bezel. 1. Insert the new card reader and with bezel. NetVenue: Replacing parts...

  • Page 34: Card Reader(Bezel Only)

    2-18 Front assembly 2. Use the screws removed earlier to secure the new be- zel. Make sure it is the right way up. When the termi- nal is closed, the finger space should be on the bottom of the bezel. 3.

  • Page 35: Tools Required

    Disassembly The following procedure describes the steps for removing the old card reader bezel. 1. Remove the wiring harness from the fasteners on ei- ther side of the card reader to allow some room to work. NetVenue: Replacing parts...

  • Page 36: Reassembly

    2-20 Front assembly 2. Remove the screw ontop of the telephony component. Figure 2-15 shows the location of this screw. Figure 2-15: telephony component shielding Telephony shielding screw 3. Remove the telephony component shielding. 4. Disconnect the ribbon cable that runs from the card reader to the telephony board.

  • Page 37: Lock

    Figure 2-16 gives an overview of the procedure. Figure 2-16: lock flowchart Remove lock screws Remove lock Insert new lock Insert screws Tools required • 5/32 allen key or similar screwdriver. NetVenue: Replacing parts...

  • Page 38: Procedure

    2-22 Front assembly Procedure The following steps describe in detail the process for re- placing the lock. 1. Use an allen key to remove the four screws holding the lock. 2. Remove the lock. 3. Put the new lock in place. 4.

  • Page 39: Tools Required

    #1 Type 1A cross-recess screwdriver such as a Phillips Procedure The following steps describe in detail the process for re- placing the control PCP . 1. Remove the screw ontop of the telephony component. Figure 2-18 shows the location of this screw. NetVenue: Replacing parts...
  • Page 40 2-24 Front assembly Figure 2-18: telephony component shielding Telephony shielding screw 2. Remove the telephony component shielding. 3. Remove the telephony boards. This requires you to pull outward on the shielding at either end of the tele- phony boards as shown in Figure 2-19, then pull up on the boards.

  • Page 41: Telephony Pcp

    9. Place the cover over the PCP assembly, and secure it using the PCP cover screw. Telephony PCP The telephony PCP is located in the PCP assembly, near the bottom of the front assembly. Be sure before beginning NetVenue: Replacing parts...

  • Page 42: Tools Required

    2-26 Front assembly the replacement process that you have a replacement part on hand and that you have all necessary tools. Figure 2-20 gives an overview of the procedure. Figure 2-20: Telephony PCP flowchart Open PCP assembly cover Remove PCPs from assembly Disconnect wires Seperate PCPs...
  • Page 43 2. Remove the telephony component shielding. 3. Remove the telephony boards. This requires you to pull outward on the shielding at either end the telepho- ny boards as shown in Figure 2-22, then pull up on the boards. NetVenue: Replacing parts...

  • Page 44: Translation Pcp

    2-28 Front assembly Figure 2-22: removing telephony boards 4. Disconnect the cables running between the Control PCP and the telephony PCP. 5. Gently pry the telephony PCP out of the PCP assem- bly. 6. Insert the new telephony PCP. 7. Reconnect the wiring between the control PCP and the telephony PCP.

  • Page 45: Tools Required

    Figure 2-23: Translation PCP flowchart Disconnect front assembly wires Disconnect struts Remove front assembly Remove mounting plate Replace translation Reinsert mounting plate Attach front assembly Close assembly Tools required • #1 Type 1A cross-recess screwdriver (such as a Phil- lips) NetVenue: Replacing parts...

  • Page 46: Procedure

    2-30 Front assembly Procedure The procedure for replacing the translation PCP is broken into four processes: • removing the front assembly mounting plate • replacing the translation PCP • reassembling the terminal Removing the front assembly mounting plate The following procedure explains how to remove the front assembly mounting plate.

  • Page 47: Reinstalling The Front Mounting Plate

    The front cable harness is located on the front assembly. Be sure before beginning the replacement process that you have a replacement part on hand and that you have all necessary tools. Figure 2-24 gives an overview of the procedure. NetVenue: Replacing parts...

  • Page 48: Tools Required

    2-32 Front assembly Figure 2-24: Front cable harness flowchart Disconnect front assembly wiring Remove harness from clamps Replace with new harness Connect wiring Tools required No tools are required for this procedure. Procedure The following steps describe in detail the process for re- placing the front cable harness.

  • Page 49: Hinge Front

    Tools required This section lists the tools required for this procedure: • cross-recess screwdriver (such as a Phillips). Procedure The procedure for replacing the front hinge contains three parts: • removing the front assembly • replacing the hinge NetVenue: Replacing parts...

  • Page 50: Removing The Front Assembly

    2-34 Front assembly • reinstalling the front assembly Removing the front assembly 1. Disconnect the front wiring harness from the rear wir- ing harness. 2. Disconnect the power line to the LCD. Remove this cable from its front assembly clamps. 3.

  • Page 51: Handset Assembly

    Flat-head screwdriver or a knife Procedure 1. Use the screwdriver to pry the pin out of the handset assembly. 2. Disconnect the handset cord. 3. Remove the handset. 4. Insert the new handset into the hole from the outside. NetVenue: Replacing parts...
  • Page 52 2-36 Front assembly 5. Lock the handset assembly in place by inserting the pin. 6. Connect the handset cord. Issue: 01.01 Standard Date: September 1999...

  • Page 53: Rear Assembly

    Figure 3-1: Rear telephony board flowchart Disconnect cables Remove rear terminal board Insert new rear terminal board Reconnect cables Tools required • small cross-recess screwdriver such as a Phillips. It should be less than three inches in total length. NetVenue: Replacing parts...

  • Page 54: Procedure

    Procedure The following steps describe in detail the process for re- placing the rear terminal board: 1. Remove the single screw from below. 2. Remove the PCP. 3. Disconnect the cables attached to the PCP. 4. Insert the new PCP and secure it using the screw re- moved earlier.

  • Page 55: Procedure

    The computer assembly is located in the center of the rear assembly. Be sure before beginning the replacement pro- cess that you have a replacement part on hand and that you have all necessary tools. Figure 3-3 gives an overview of the procedure. NetVenue: Replacing parts...

  • Page 56: Tools Required

    Figure 3-3: Computer assembly flowchart Disconnect cables Remove screws Remove computer assembly Remove IAS module, hard drive, and power supply Attach IAS module, hard drive, and power supply to computer assembly plate Attach mounting plate to terminal Connect cables Tools required This section lists the tools required for this procedure: •...
  • Page 57 8. Hold the new computer assembly in place and secure it using the screw you removed earlier in this proce- dure. 9. Reconnect all wiring. NetVenue: Replacing parts...

  • Page 58: Main Power Supply

    Main power supply The main power supply is located near the center of the rear assembly. In order to replace the main power supply, you must first remove the computer assembly. Be sure be- fore beginning the replacement process that you have a replacement part on hand and that you have all necessary tools.

  • Page 59: Procedure

    5. Remove the main power supply from the computer as- sembly. 6. Attach a new main power supply. 7. Hold the computer assembly in place and secure it us- ing the screw you removed earlier in this procedure. NetVenue: Replacing parts...

  • Page 60: Printer Power Supply

    8. Reconnect all wiring. Printer power supply When performing this procedure wear protective gloves. The printer power supply can reach high temperatures. The printer power supply is located on the left side of the rear assembly. Be sure before beginning the replacement process that you have a replacement part on hand and that you have all necessary tools.

  • Page 61: Rear Cable Harness

    Figure 3-6 gives an overview of the procedure. Figure 3-6: Rear cable harness flowchart Disconnect rear assembly wiring Remove harness from clamps Replace with new harness Connect wiring Tools required • No tools are required for this procedure. NetVenue: Replacing parts...

  • Page 62: Procedure

    3-10 Procedure The following steps describe in detail the process for re- placing the rear cable harness. 1. Disconnect the front cable harness from the rear cable harness. 2. Disconnect all cables on the rear cable harness that attach to the rear assembly. 3.

  • Page 63: Tools Required

    1. Attach the adhesive surface of the IAS to the rear as- sembly, in the location indicated in Figure 3-8. Figure 3-8: IAS module location Rear terminal board IAS module location 2. Connect the incoming phone line to the IAS module, as shown in Figure 3-9. NetVenue: Replacing parts...
  • Page 64 3-12 Figure 3-9: IAS module To rear terminal board Incoming phone line 3. Connect the IAS ribbon cable to the rear terminal board, as shown in Figure 3-10. Issue: 01.01 Standard Date: September 1999...

  • Page 65: Router

    The router is an optional device located near the top of the rear assembly. Be sure before beginning the replacement process that you have a replacement part on hand and that you have all necessary tools. Figure 3-11 gives an overview of the procedure. NetVenue: Replacing parts...

  • Page 66: Tools Required

    3-14 Figure 3-11: Router flowchart Disconnect cables Remove screws Remove router Install new router Reconnect cables Tools required • cross-recess screwdriver such as a Phillips Procedure The following steps describe in detail the process for re- placing the router. 1. Disconnect any cables attached to the router. Be sure to note which cables are connected to which ports.

  • Page 67: Struts

    A flat screwdriver or knife Procedure The following steps describe in detail the process for re- placing the struts. 1. Use a knife or flat screwdriver to remove the locking cap from the lower joint of the strut. NetVenue: Replacing parts...

  • Page 68: Rear Hinge

    3-16 2. Remove the screws at either end of the strut. 3. Remove the strut. 4. Attach the strut to the rear assembly. 5. Snap the strut on to the lower assembly. 6. Snap the locking cap overtop of this joint. Rear hinge The rear hinge is located at the base of the rear assembly.

  • Page 69: Procedure

    1. Reattaching the front assembly 1. Make sure the tabs on the front hinge are in the open position. 2. Lift the front assembly and line up the front and rear hinges. NetVenue: Replacing parts...

  • Page 70: Rear Locking Bar Assembly

    3-18 3. Reconnect the struts to the front assembly. 4. Reconnect the wiring harness and the LCD power ca- ble. Rear locking bar assembly The hinge rear is located at the base of the rear assembly. This procedure requires two technicians. Be sure before beginning the replacement process that you have a re- placement part on hand and that you have all necessary tools.
  • Page 71 3-19 2. Remove the rear locking bar. 3. Fasten the new rear locking bar using the bolts re- moved in step 1. NetVenue: Replacing parts...
  • Page 72 3-20 Issue: 01.01 Standard Date: September 1999...
  • Page 73 Rear telephony board Front assembly 3-13 Router 2-31 Front cable harness 3-15 Struts 2-12 Glide pad 2-25 Telephony PCP Hard drive Touchscreen 2-33, 3-16 Hinge 2-28 Translation 3-10 IAS module link assembly, housing support 2-21 Lock Main power supply NetVenue: Replacing parts...
  • Page 74 Issue: 01.01 Standard Date: September 1999...
  • Page 76 Nortel Networks. Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only.

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