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LAUNCH
1820 South Milliken Ave.
Ontario, CA 91761
Toll Free 877-LAUNCH-9
Fax 562-463-1590
COMMON FAQʼS FOR X-431 DIAGUN AND X-431 MASTER
X431 MASTER FAQ's
1. Where do I go to register and download the latest software?
2. Can I use my new Launch right away or do I need to download software?
3. How do I register and download all the new software?
4. When I try to register I am asked for the registration password, what is a
registration password?
5. When I take my X431 out of it's case it has three different serial numbers, which
one is the right one?
6. When I try to register the unit I get a message that says "incorrect dealer code".
7. When I try to register my unit I get a message "unit not sold".
8. I get a Launch logo on the screen and then access the start menu in the lower left
corner but I do not know what to select to start the Scanner software.
9. I get a message to insert the card but the card is correctly installed.
10. I get a message "Discordant Software" after the smartbox has been reset and
the software download bar is completed.
11. The touch screen does not work.
12. When I try to calibrate the screen the calibration dot does not respond to the
stylus.
13. The printer sounds like it is working but paper does not come out.
14. The printer paper feeds and the printer sounds like it is printing but there isn't
anything printed on the paper.
15. Every time I boot up my X431 it asks me for my contact information
16. My printouts contain the wrong Shop name and phone number.
17. The connector called for by the tool does not work, what should I do?
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Related Manuals for Launch X-431 DIAGUN
Summary of Contents for Launch X-431 DIAGUN
- Page 1 7. When I try to register my unit I get a message “unit not sold”. 8. I get a Launch logo on the screen and then access the start menu in the lower left corner but I do not know what to select to start the Scanner software.
- Page 2 24 hours for this the registration information to take effect on the other server. 2. Issue: Can I use my new Launch right away or do I need to download software? Answer: Launch is continually updating their software, usually several carlines per week.
- Page 3 8. Issue: I get a Launch logo on the screen and then access the start menu in the lower left corner but I do not know what to select to start the Scanner software. Reason: The proper way to start the scanner software is to use the Hotkey located directly above the power key Fix: Directly above the Power button is a button that we call the Hotkey.
- Page 4 Reason: Launch software is encrypted to only work with the correct hardware serial number. This message means that the software has detected the incorrect hardware serial number. Fix: Go to the Download Center and make sure the correct serial number is showing on the download page.
- Page 5 Edit the information using the keyboard icon located in the lower right of the screen. You will need to reboot your Launch tool for the change to take effect. 17. Issue: The connector called for by the tool does not work, what should I do? Reason: The screen displays all connectors used on the particular vehicle make.
- Page 6 Q: Can the Diagun be used wired? A: Yes, with the cable marked X-431 Diagun main unit diagnostic cable. Q: I am connected to a car. How do I diagnose it? A: Turn on the Diagun and click on Bluetooth (wireless). Select the vehicle manufacture you are working on, and continue through the prompts.
- Page 7 It will automatically power on/restart your Diagun. Q: I am getting a message “Upgrade failed contact your local Launch…” A: You will need to contact LAUNCH USA 877-528-6249 for Repair department.
- Page 8 A: Please go to WWW.X431.COM and login. Select the tab “Datums” at the top of the page. Select area per manufacturer (example: For VW select Europe area).