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PROBLEM
Heater
Heater is not turning on, but flame
effect is still functioning
Heater is turning off after a couple
of minutes of operation
Er1 appears on the display
Er2 appears on the display
Heater emits an odor
Heater fan turns on but lacks heat
Heating element is glowing red
Heater fan runs continuously
Noise
Excessive noise with the heater on Dirty heater assembly
Grinding or excessive noise with
the heater off
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18
CAUSE
Improper operation
Loose wiring
Defective main control board
Defective heater assembly
Improper operation
Build up of dirt/dust in heater assembly
Defective heater assembly
Wiring for thermistor is loose
Defective thermistor
Build up of dirt/dust in heater assembly
Defective heater assembly
Normal operation
Defective heater assembly
Improper operation
Heater turned off too early
Loose wiring
Defective heater assembly
Normal operation
Defective heater assembly
Loose wiring
Defective main control board
Defective heater assembly
Flicker rod hitting or rubbing against inter-
nal components
Defective flicker motor
SOLUTION
Refer to operation section
Ensure heater is not deactivated (displays -- when
heat is pressed)
Ensure set temperature is above room temperature
Trace wiring in unit
Replace the main control board
Replace heater assembly
Refer to operation section
Ensure that exterior intake louvers and firebox cav-
ity are free of dirt/dust. Clean heater assembly with
compressed air.
Replace heater assembly
Ensure thermistor is securely plugged into the circuit
board
Replace thermistor
Ensure that exterior intake louvers and firebox cav-
ity are free of dirt/dust. Clean heater assembly with
compressed air.
Replace heater assembly
Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated dur-
ing manufacturing or operation.
Replace heater assembly
Refer to operation section
If the heater is turned off before it has run for 2 min-
utes the fan will continue to run for 2 minutes to fully
circulate air
Trace wiring in unit
Replace heater assembly
Small glowing sections of the element are consid-
ered normal.
If larger glowing sections are causing the heater to
trip the thermal cutout, unplug unit, discontinue use
and replace the heater assembly
Trace wiring in unit
Replace the main control board
Replace heater assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Replace flicker motor
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