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• No video recording
• The strike plate
and gate motor are
controlled via the
monitor, not the RFID
• Poor image and/
or sound from the
smartphone
• The opening of the
electric strike plate
is controlled by the
application, but the
opening of the gate
is not
• Electric strike plate or
lock does not work
Remember:
Videos can only be recorded when there is a micro SD card in the monitor.
The photos and videos launched by the application are recorded on the smartphone.
The application only allows access to intercom panel views, not the additional cameras.
Notes:
To check that the product is not faulty, it is recommended that you make a
connection over a short distance (3 m of wire). If symptoms are identical, there is a product
fault. Otherwise check the installation and wire used.
12. TECHNICAL SUPPORT - WARRANTY
This product is guaranteed for parts and labour in our workshops.
• Absence of micro
SD card
• Card format
unsuitable
• Unsuitable card
size
• Programming error
• Stream problem
• Configuration
WelcomeEye Connect Pro / V5
• Videos can only be recorded when
there is a micro SD card in the
monitor
• Type of micro SD card or SDHC mic,
no SDXC mic
• 64MB min, 32GB max class 10
• Check recording mode (page 11)
• Reset and resume the badge
programming procedure.
Reminder:
short badge swipe =
electric control, long swipe = floating
contact control
• The stream must be at least 40Kb/s
• Modify the feed from the
application settings (change the
number of frames/second)
• In application settings, verify that
"code verr" (lock code) = 2
Reminder:
the command can only
be sent if a conversation via the
intercom is ongoing
• The electric strike plate or lock that
you install must be equipped with
a mechanical memory. The strike
plate current cannot exceed 1.1A.
• Directly connect the strike plate or
lock wires to terminals 7 and 8 on
the back of the panel (no polarity
to adhere to).
• The opening function can only be
used if the respective intercom
panel video is displayed.
GB26
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