Gigaset easy E295 H Getting Started page 34

Service (Customer Care)
1. WARRANTY PERIOD
The Product warranty period is one (1) year from the original date of purchase by you. Proof of purchase (e.g.,
sales slip or invoice) must be provided with any Product returned during the warranty period. Batteries
supplied with the Products are warranted to be free from defects at the time of purchase only.
2. EXCLUSIVE REMEDY
Gigaset NAM's entire liability and your exclusive remedy if the Product is defective in materials or workman-
ship during the warranty period and is returned shall be that the Product will be repaired or replaced as set
forth in Section 4 below. Reconditioned replacement components, parts or materials may be used in the
replacement or repair. Data in the memory of the Product may be lost during repair.
3. THIS LIMITED WARRANTY DOES NOT COVER AND IS VOID WITH RESPECT TO THE
FOLLOWING:
•
Cosmetic damage, physical damage to the surface of the Product, including, without limitation, breakage,
cracks, dents, scratches or adhesive marks on the LCD screen or outside casing of the Product.
•
Products which have been repaired, maintained or modified (including the antenna) by anyone other than
Gigaset NAM or a Gigaset NAM-approved repair facility, or that have been improperly installed.
•
Cost of installation, removal or reinstallation.
•
Damage due to any telephone, electronic, hardware or software program, network, Internet or computer
malfunctions, failures, or difficulties of any kind, including without limitation, server failure or incom-
plete, incorrect, garbled or delayed computer transmissions.
•
Equipment and components not manufactured, supplied or authorized by Gigaset NAM.
•
Modification of the Product's components, or operation of the Product in an unsuitable environment or in
a manner for which it is not intended, including but not limited to failures or defects caused by misuse,
abuse, accidents, physical damage, abnormal operation, improper handling or storage, neglect, alter-
ations, unauthorized installation, removal or repairs, failure to follow instructions, problems caused by the
carrier's network coverage, exposure to fire, water or excessive moisture or dampness, floods, or extreme
changes in climate or temperature, acts of God, riots, acts of terrorism, spills of food or liquids, viruses or
other software flaws introduced into the Product or other acts which are not the fault of Gigaset NAM and
which the Product is not specified to tolerate, including damage caused by mishandling or blown fuses.
•
Products which have had warranty stickers, electronic serial number and/or serial number label removed,
altered, rendered illegible or fraudulently applied to other equipment.
•
Signal reception problems (unless caused by defect in material or workmanship in the Product).
•
Products operated outside published maximum ratings.
•
Performance of the Products when used in combination with other products or equipment not manufac-
tured, supplied or authorized by Gigaset NAM.
•
Consumables (such as batteries and fuses).
•
Payments for labor or service to representatives or service centers not authorized to perform product
maintenance by Gigaset NAM.
•
Loss of data.
•
Testing and examination discloses that the alleged defect or malfunction in the Product does not exist.
This warranty does not cover customer education, instruction, installation or removal, set up adjustments,
problems related to service(s) provided by a carrier or other service provider, and/or signal reception prob-
lems. Gigaset NAM shall not be responsible for software, firmware, information, or memory data contained in,
stored on, or integrated with any Products returned for repair, whether under warranty or not. This warranty
is valid only in the country in which it is purchased (i.e., the United States of America or Canada respectively,
but not both).
USE WITH ACCESSORIES NOT SUPPLIED BY GIGASET NAM OR NOT OTHERWISE EXPRESSLY AUTHORIZED BY
GIGASET NAM MAY VOID WARRANTY.
34