Trouble Shooting For Printer - Fujitsu TeamPoS 7000 Series User Manual

4.2 Trouble shooting for printer

Symptom
Printed characters are faint
The paper is soiled
Printing is disabled
Printing is smudged
An abnormal sound is heard or a
paper jam occurs during printing.
The printer fails to operate.
Turns on the error LED on the
printer
 Paper Jams
If the receipt paper roll jams, open the head cover and remove the paper roll. Be careful not
to touch the print head.
Immediately after printing, the print head is very hot. To prevent burns, allow the

printer sufficient time to cool before replacing the paper roll.
Do not touch the touch panel and keyboard while replacing the paper roll. Otherwise, the

printer may operate and catch your clothing or hair.
Note :
To prevent paper jams, do not hold or pull the paper while it is being fed. In particular,
note that if the receipt paper roll is pulled out before it is cut, a paper jam will occur easily.
THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY,
AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU'S PRIOR WRITTEN CONSENT.
Common Causes
• The print head is dirty.
• The print head has reached the
end of its service life.
• The paper being used is not of
the specified type.
• Foreign objects such as paper
debris or paper clips have
fallen inside the printer.
• The top cover is opened.
• The top cover is opened
• Paper jam is happened
Check the followings :
Clean the print head.
Use the paper of the specified
type.
Replace the print head.
Check the inside of the printer for
paper debris or paper clips.
Check and close the top cover.
Close the top cover
Remove the jammed paper
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