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this is my user guide
release 2022A
Spencer Health Solutions
Customer Care: 866-972-3196
Model spn01, spn02, spn03 for use with spencer Refill
Spencer Health Solutions
2501 Aerial Center Parkway, Suite 100
Morrisville, NC 27650 USA
© 2022 Spencer Health Solutions. All rights reserved.
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spencerhealthsolutions.com
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Summary of Contents for Spencer spn01
- Page 1 2022A Spencer Health Solutions Customer Care: 866-972-3196 Model spn01, spn02, spn03 for use with spencer Refill Spencer Health Solutions 2501 Aerial Center Parkway, Suite 100 Morrisville, NC 27650 USA © 2022 Spencer Health Solutions. All rights reserved.
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Page 3: Table Of Contents
Accessing Video Tutorials Adjusting the Alert Volume Using the Child Lock Feature Turning Off the Child Lock Feature Changing Your Child Lock Code Acessing Network Information Connecting to the Internet Changing Your Screensaver 25 Shutting Down spencer spencer 2022A user guide spencerhealthsolutions.com... - Page 4 Viewing Medication Information My Schedule 33 My Medications Using the Meds on the Go Feature Viewing Your Adherence Information 37 Answering Questions 38 Completing Surveys on spencer Completing Surveys on spencerAssist ® Using spencerAssist Overview Connecting spencerAssist Setting Up Your spencerAssist Account...
- Page 5 Not sure what to Setting the Preferred Language call this section? Accessing Device Agreement Information Accessing Version Information Using spencer’s Advanced Features 66 Additional Information Taking Care of spencer General Care Instructions Power Supply and Batteries 68 Frequently Asked Questions 69 spencer 2022A user guide spencerhealthsolutions.com...
- Page 6 Device Cautions Intended use (US) Intended use (EU and CAN) 78 Warning Patent information Wireless compliance statements FCC Part 15 – spn01 78 Industry Canada RSS – spn02 Radio Equipment Directive – spn03 78 Device Warnings Glossary Index 81 spencer 2022A user guide...
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Page 7: Getting Started
Getting Started... -
Page 9: Spencer's Components
The following are several main components of the device. Carrying Case Pack The box in which spencer is delivered to your home. Please Plastic package containing your medications and identifying store this box in a safe location in case you ever need to information that is produced by a strip packaging system. -
Page 10: Components And Features
Option to view upcoming video appointments and a link to start Secure Data Storage Door-like panel at the top of the spencer Records of your spencer device the video chat at the time of an device that opens and closes for transactions and communications with appointment. -
Page 11: Using The Touch Screens
The device touch screen guides you through the dispensing process and various actions when you touch certain areas of the screen. For example, touching the Dispense button tells spencer that you are ready to receive your current medications. The device uses a screensaver when it is in an idle state, as shown in the image to the left. When the device is idle, touch the screen anywhere to “wake it up”... -
Page 12: Setting Up Spencer
3. Remove the spencer SmartHub from its case and place it on the chosen surface. 4. Plug in the device. The spencer SmartHub will automatically turn on. (You do not need to use the power button to turn on the device.) An introduction screen displays. -
Page 13: Loading The Medication Cartridge (Refill) - New Users
When it is ready, the Home screen displays. NOTE: Coding on the label of your refill specifies your local time zone. If you move spencer to a different time zone, the Home screen will display the time from the original time zone until your next refill. -
Page 14: Loading The Medication Cartridge (Refill) - Existing Users
Loading the Medication Cartridge (Refill) – Existing Users If you are an existing spencer SmartHub user, your device will alert you that it is time for you to load a refill. To load the medication cartridge (refill) into the refill tub, follow these instructions: Touch the Load Refill button. -
Page 15: Navigating Spencer's Screens
All screens allow you to navigate back to the Home screen, which displays the date, time, and other critical information related to your medication. The Home screen displays the following information: • Video Tutorials • Settings • spencerAssist • Agreements • Open Lid • Shut Down spencer 2022A user guide spencerhealthsolutions.com... -
Page 16: Dispense Screens
Dispense Screens 1. Normal Dispense Screen The Home screen changes when it is time to dispense your medications. spencer reminds you to take your medications during the normal dispense time. 2. Escalated Dispense Screen An orange screen displays when the dispense time has almost passed. -
Page 17: Removing The Refill To Resolve Errors
Many times an error screen may be resolved by removing and then re-inserting the refill into the spencer SmartHub. To remove the refill, follow these instructions: Touch the Remove Refill button to open the lid. 2. Remove the refill box completely out of the device. 3. Gently replace the refill. spencer 2022A user guide spencerhealthsolutions.com... -
Page 18: Accessing Video Tutorials
Accessing Video Tutorials Home > Tools > Video Tutorials There are a number of help videos that show you how to use the features of your spencer SmartHub. To see the complete list and view videos, follow these instructions: Navigate to the Home screen and touch the Tools icon. -
Page 19: Adjusting The Alert Volume
4. On the Alert Volume screen, touch the speaker icons on either side to decrease and to increase the volume. NOTE: This volume setting is for the normal dispense notification. The escalated dispense notification will be louder. spencer 2022A user guide spencerhealthsolutions.com... -
Page 20: Using The Child Lock Feature
Home > Tools > Settings > Child Lock The spencer device has an optional Child Lock feature that requires users to establish a four-digit code. When the Child Lock feature is enabled, you must enter the Child Lock code to perform most functions on spencer. -
Page 21: Turning Off The Child Lock Feature
When the Child Lock feature is enabled, you will be asked to enter the Child Lock code to complete most actions in spencer. To turn off the Child Lock feature, you must enter the Child Lock code that you set previously. -
Page 22: Changing Your Child Lock Code
To change your Child Lock code, follow these instructions: Navigate to the Home screen and touch the Tools icon. spencer will request your current four-digit Child Lock code. 2. Enter your four-digit Child Lock code. 3. On the Tools screen, touch the Settings button. - Page 23 Please make sure that you remember this code or write it down and keep in a safe place. If there are children in your house, do not tape the code to spencer. 10. Touch the OK button to return to the Home screen.
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Page 24: Acessing Network Information
2. On the Tools screen, touch the Settings button. 3. On the Settings screen, touch the Network button. 4. Touch the Cell or WiFi button. The following information displays about each network that may be helpful to the Spencer Health Solutions Customer Care team: • Network •... -
Page 25: Connecting To The Internet
The Network screen displays, showing the following menu options: Cell – This technology is built into spencer and is always working if cellular reception is available. Wi-Fi – This is the preferred connection method if a Wi-Fi network is available. - Page 26 The following information displays about each network that may be helpful to the Spencer Health Solutions Customer Care team: • Network • IP address • Signal strength NOTE: The more bars beside Signal Strength, the stronger the signal. 5. Touch the Home icon to return to the Home screen.
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Page 27: Changing Your Screensaver
Navigate to the Home screen and touch the Tools icon. 2. On the Tools screen, touch the Settings button. 3. On the Settings screen, touch the Screensaver button. The Screensaver screen displays the following information: • ?????? • ??????? spencer 2022A user guide spencerhealthsolutions.com... -
Page 28: Shutting Down Spencer
Open Lid button first, remove the refill, close the lid, then touch the Shut Down button. As a last resort, you can shut down spencer using the Power button in the back of the device. To do so, press the Power button located on the back of the unit for at least five seconds until the lid opens. The device will shut down. -
Page 29: Managing Medications
Managing Medications... -
Page 31: Normal Medication Dispensing
Normal Medication Dispensing When the dispense time arrives, spencer wakes up and winks to tell you it is time for you to dispense and take your medications. The Dispense button flashes and an alert sounds. To dispense your medication, follow these instructions: Touch the Dispense button to dispense your medication. -
Page 32: Opening The Pack
Your pharmacist or care team will determine the length of time you have to dispense your medication before spencer determines that you are getting close to missing your dispense time. The time range can be anywhere from 30 minutes to two hours. -
Page 33: Missed Dispense
2. Take the pack(s) from the dispenser when the screen says the pack has been dispensed. 3. Touch the OK button. NOTE: Contact your healthcare professional if you are not sure about what to do with the late medications. spencer 2022A user guide spencerhealthsolutions.com... -
Page 34: Replacing Your Medication Refill
A message displays indicating that the refill is loading. When the refill has properly loaded, you will be returned to the Home screen. Contact your pharmacist for information about returning, recycling, or disposing of the empty refill cartridge. spencer 2022A user guide spencerhealthsolutions.com... -
Page 35: Viewing Medication Information
My Schedule – Displays upcoming dispense times and medications. My Medications – Displays pictures of your medications with their names and dosage. Meds on the Go – Provides the option to dispense medications ahead of time for a period that you define. spencer 2022A user guide spencerhealthsolutions.com... -
Page 36: My Schedule
Home > Medications > My Schedule The My Schedule screen displays pictures, dosage, and the timing for all medications in each dose in the current spencer refill. To access schedule information, follow these instructions: Navigate to the Home screen and touch the Medications icon. -
Page 37: My Medications
Navigate to the Home screen and touch the Study Drug icon. 2. Touch the My Medications button. The My Medications screen displays a list of your medications with a picture and the dosage information for each one. spencer 2022A user guide spencerhealthsolutions.com... -
Page 38: Using The Meds On The Go Feature
Home > Medications > Meds on the Go If you are traveling for several days, or just out running errands, spencer can dispense your study drug(s) so you can carry them with you. To use Meds on the Go, follow these instructions: Navigate to the Home screen and touch the Medications icon. - Page 39 Important Notes About Meds on the Go • Remember to take the doses at the times designated on each pack. spencer will not alert you for med packs dispensed with Meds on the Go.
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Page 40: Viewing Your Adherence Information
Viewing Your Adherence Information Home > Readings Spencer keeps track of when you take your medication. Adherence shows the percentage of doses that you take on time. To view your adherence information, follow these instructions: Navigate to the Home screen and touch the Readings icon. -
Page 41: Answering Questions
Answering Questions... -
Page 43: Completing Surveys On Spencer
Completing Surveys on spencer spencer will display a message and provide an audio alert when it is time to take your survey. Complete the survey by answering all of the questions on your touch screen. -
Page 45: Using Spencerassist
Using spencerAssist... -
Page 47: Overview
Users are not required to own a spencer devie to use spencerAssist. If you are friend, family member, or informal caregiver of someone who owns a spencer smartHub, spencerAssist will help you support them in managing their medications. -
Page 48: Setting Up Your Spencerassist Account
Setting Up Your spencerAssist Account List of instruction and screens to go here. spencer 2022A user guide spencerhealthsolutions.com... -
Page 49: Downloading Spencerassist
Downloading spencerAssist To download the spencerAssist mobile app, scan the QR code below to go to your Android or iOS app store. Android spencerAssist Mobile App Sign-in Screen spencer 2022A user guide spencerhealthsolutions.com... -
Page 50: Enabling Android Notifications
Settings > Apps & notifications > spencerAssist > Notifications > All spencerAssist notifications To enable Android notifications, follow these instructions: From the Settings menu on your Android device, select Apps & Notifications. Select the spencerAssist app. Select Notifications. Turn on “All spencerAssist notifications.” spencer 2022A user guide spencerhealthsolutions.com... -
Page 51: Enabling Iphone Notifications
Settings > Spencer > Notifications > Allow Notifications To enable iPhone notifications, follow these instructions: Open the spencerAssist app on your iPhone. 2. Select Allow when prompted. From the Settings menu on your iPhone, select Spencer. 2. Select Notifications. 3. Select Allow Notifications. spencer 2022A user guide... -
Page 52: Connecting Devices
Connecting Devices... -
Page 53: Overview
When connected to specific Bluetooth-enabled devices, spencer can record readings such as your weight and blood pressure. Easy-to-read graphs show trends in the readings over time. -
Page 54: Connecting/Pairing Devices
Bluetooth-enabled device. NOTE: If you replace a device after it is paired with spencer, you will need to “unpair” the old device and “pair” the new device with spencer. - Page 55 When spencer finds the Bluetooth device, the Available Devices display. NOTE: If more than one Bluetooth-enabled scale is near spencer, it may find that device during the search. Use the serial number on your device to determine which one to select from the list.
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Page 56: Connecting/Pairing The Glucometer
Home > Readings > Weight > Configure Options > Connect to Device Connecting/pairing the glucometer with spencer requires an additional step that other Bluetooth- enabled devices do not require. To connect/pair the glucometer with spencer, follow these instructions: From the Home screen, touch the Readings icon. - Page 57 8. Touch the OK button to return to the graph screen. If the device does not connect, a message displays asking you try again. Be sure to check the batteries and make sure that the device is very close to spencer when you are establishing the connection between them.
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Page 58: Disconnecting/Unpairing Bluetooth Devices
Disconnecting/Unpairing the Scale Home > Readings > Weight > Configure Options > Disconnect from Device It may be necessary to unpair/disconnect a scale from spencer (e.g., when you get a new scale). Follow these instructions to unpair/disconnectyour scale from spencer: Navigate to the Home screen and touch the Readings icon. -
Page 59: Viewing Current Readings
Viewing Current Readings When connected to specific Bluetooth-enabled devices, spencer can record important health data, such as your weight and blood pressure. Easy-to-read graphs show the trends in the readings over time. To view your current health readings, follow these instructions: Navigate to the Home screen and touch the Readings icon. -
Page 60: Viewing Past Readings
Readings screen. The graphs and viewing options work the same for each of the measurements that spencer can record. This section shows you how to see the details for a day, as well as the readings for the current week and previous weeks. -
Page 61: Measuring Your Weight
To use your Bluetooth-enabled blood pressue cuff and monitor, follow these instructions: Place the blood pressure monitor close to your spencer device. 2. Sit comfortably with your arm resting on a flat surface and your palm up at heart level. -
Page 62: Measuring Your Blood Glucose Level
Measuring Your Blood Glucose Level To measure your blood glucose levels, follow these instructions: Place the glucometer close to your spencer device. 2. Follow the directions on the glucometer. The new reading is saved with the date and time it was entered. -
Page 63: Using Telehealth
Using Telehealth... -
Page 65: Overview
Overview At your request, a member of your care team can schedule a telehealth appointment and use spencer’s video chat feature to discuss your medications or therapies. Before starting a video chat, note the following: • A higher signal strength ensures a higher quality call. To check your signal strength or add a... -
Page 66: Putting Video Chat On Hold
Missing a Video Chat Appointment If you miss a scheduled video chat appointment, WHAT HAPPENS??? NOTE: The alert will stop after 10 minutes or at the end time of the appointment, whichever is first. NEED SCREENS HERE spencer 2022A user guide spencerhealthsolutions.com... -
Page 67: Additional Information
Additional Information... -
Page 69: Adjusting The Time & Date
2. On the Tools screen, touch the Settings button. 3. On the Settings screen, touch the Time & Date button. The ????? screen displays the following information: • ?????? • ??????? NEED SCREENS & INFO HERE spencer 2022A user guide spencerhealthsolutions.com... -
Page 70: Opening Spencer's Lid
Opening spencer’s Lid Home > Tools > Open Lid To open spencer’s lid and access the spencer refill, follow these instructions: Navigate to the Home screen and touch the Tools icon. 2. On the Tools screen, touch the Open Lid button. -
Page 71: Setting The Preferred Language
Setting the Preferred Language Home > Tools > Settings > Language To select or change your preferred language for spencer screens, voice prompts, and help videos, follow these instructions:. Navigate to the Home screen and touch the Tools icon. 2. On the Tools screen, touch the Settings button. -
Page 72: Accessing Device Agreement Information
Accessing Device Agreement Information Home > Tools > Settings > Agreements It may be necessary to access device agreement information when contacting the Spencer Health Solutions Customer Care team for technical assistance. To view device agreement information, follow these instructions: Navigate to the Home screen and touch the Tools icon. -
Page 73: Accessing Version Information
Accessing Version Information Home > Tools > Settings > Version It may be necessary to identify the spencer SmartHub version information for the Spencer Health Solutions Customer Care team to provide you with technical assistance. To view the version of software currently installed, follow these instructions: Navigate to the Home screen and touch the Tools icon. -
Page 74: Using Spencer's Advanced Features
Using spencer’s Advanced Features Home > Tools > Settings > Advanced To access spencer’s Advanced Features, follow these instructions: Navigate to the Home screen and touch the Tools icon. 2. On the Tools screen, touch the Settings button. 3. On the Settings screen, touch the Advanced button. -
Page 75: Additional Information
Additional Information... -
Page 77: Taking Care Of Spencer
• Do not modify the polarized power plug. A polarized plug has two blades with one • Do not place spencer near any heat sources wider than the other. The wide blade is such as radiators, heat registers, stoves, or provided for your safety. -
Page 78: Frequently Asked Questions
Frequently Asked Questions Can I use spencer to contact my doctor if I have an emergency? How do I turn off/shut down spencer? Answer: No. spencer cannot make outgoing calls. Answer: There are two ways to turn off (shut down) spencer should not be used where immediate spencer. -
Page 79: Error Messages
You may be asked to provide the error codes if you contact support. If an error occurs with your spencer device or refill, and you need your medication right away, you can manually take packs from the refill by following these instructions: Carefully pull the first pack out of the refill, making sure the next pack remains inside the refill. -
Page 80: Troubleshooting
Troubleshooting The following are examples of issue that may occur during your use of the spencer device followed by instructions about how to resolve them. NOTE: None of the issues on this page will prevent users from taking their medication(s). -
Page 81: Device Specifications
10.5” (267mm) tall with lid closed 15.0” (381mm) tall with lid open External Devices 5.3” (135mm) wide The spencer device does not come with any 10 lbs. (4.5 kg) weight accessories that can be connected. However, it has Bluetooth functionality. -
Page 83: Important Safety Information
Important Safety Information... -
Page 85: Safety Symbols Guide
Humidity Limitation Indicates the range of humidity to which the device can be safely exposed. Atmospheric Pressure Limitation Indicates the range of atmospheric pressure to which the device can be safely operated. Stand-by Power Indicator spencer 2022A user guide spencerhealthsolutions.com... - Page 86 Medical device Indicates medical device. Authorized Representative Indicates the authorized representative in the European community. Importer Indicates the device importer in the European community. Unique Device Identifier Indicates the unique identification number assigned to each device. spencer 2022A user guide spencerhealthsolutions.com...
- Page 87 Do not remove any exterior covers from the SmartHub. Do not remove the spencer refill cover. Do not insert hands, fingers or other foreign objects inside the SmartHub while it is powered.
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Page 88: Device Cautions
Do not block any ventilation openings. Device Usage If a liquid pill “spills” in the refill tub, do not continue use of spencer. If a packet is cut during dispense and a pill is missing, contact your pharmacy immediately. -
Page 89: Intended Use (Us)
FCC Part 15 – spn01 spencerConnect is proprietary software installed on ® This spencer SmartHub is compliant with Part 15 of the spencer SmartHub that enables users to connect the FCC Rules and with Industry Canada license- their spencer SmartHub to other medical devices exempt RSS standard(s). -
Page 91: Glossary
Glossary... - Page 92 2022A user guide spencerhealthsolutions.com...
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Page 93: Index
Index...
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