Warranty - NU Aqua Platinum Series Installation Manual

Limited Product Warranty
SCOPE
NU Aqua Systems takes pride in selling the highest quality reverse osmosis system ("Product") on the market. As such, NU Aqua
Systems expressly warrants to the original purchaser that, for a period of three (3) years from the date of purchase, the Product
will be reasonably free of defects in materials and workmanship. Within that three (3) year period from the original purchase,
NU Aqua Systems will, at its option, repair or replace the Product without charge, or refund the cost of the Product, if the
Product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the
limitations and exclusions set forth in this Limited Product Warranty. This Limited Product Warranty only applies when the
Product is used, stored, handled, fabricated and/or installed in the manner recommended by NU Aqua Systems in the Installa-
tion Instruction & Owner's Manual ("Manual").
REPAIR OR REPLACEMENT
Repair or replacement during this three (3) year warranty does not include labor charges, freight charges or any other local
charges from third parties other than NU Aqua Systems, unless NU Aqua Systems expressly approves such charges in writing.
During the entire three (3) year warranty, NU Aqua Systems's obligation to repair or replace shall further be limited to repair or
replacement with the styles, models, products, colors, etc. of the Product that are available at the time of the repair or replace-
ment, and shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect.
Any repaired or replaced product shall also remain subject to the original three (3) year warranty from the date of the original
purchase, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty
period.
CONDITIONS OF VALIDITY OF THIS LIMITED PRODUCT WARRANTY
Even though the Product has extremely high endurance for operating conditions such as pH, maximum TDS, temperature, and
optimum water pressure,
THIS LIMITED PRODUCT WARRANTY SHALL ONLY BE VALID IF:
1. The replaceable filters and membrane are changed and maintained on a regular basis as directed in the
Manual. Moreover, depending on local water input water quality, regular maintenance may need to be increased.
2. The Product is operated within the confines of the following feed water conditions:
• Water Pressure: 45 - 80 PSI (No Pump Systems) and 15-45 PSI (Booster Pump Systems)
• PH Range: 2-11 Max. TDS: 1000 PPM Water Temperature: 40°-100° F SDI: 5
Any information or suggestion by NU Aqua Systems with respect to the Product concerning applications, specifications or
compliance with codes and standards is provided solely for your convenient reference and is made without any representation
as to accuracy or suitability. You must verify and test the suitability of any information with respect to the Product for your
specific application.
NON-COVERED DEFECTS
THIS LIMITED PRODUCT WARRANTY DOES NOT COVER DEFECTS CAUSED BY:
1. Improper storage, installation, maintenance, handling, use and/or alterations of the Product, including, but not limited to,
noncompliance with the installation, maintenance and standard operation conditions stated in the Manual and this Limited
Product Warranty.
2. Unreasonable use, unintended use, or misuse of the Product for something other than its intended purpose as a reverse
osmosis system.
3. Use of replacement parts, filters, membranes or other accessories that are not sold or manufactured by NU Aqua Systems
for use with this particular Product.
4. Damage not resulting from manufacturing defects that occur while the Product is in the original purchaser's possession.
5. Installation of the Product with known or visible manufacturing defects at the time of installation.
6. Damage caused by freezing, flood, fire or Act of God.
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Conditions That Render This Limited Product Warranty Void
THIS LIMITED PRODUCT WARRANTY SHALL BE VOID IF:
1. The Product is not operated in compliance with normal municipal water conditions for which the particular model of this
Product is intended.
2. The person seeking to invoke the warranty is not the original purchaser. That is, this Limited Product Warranty only extends
to original purchasers.
3. The Product is purchased used. That is, this Limited Product Warranty only covers new products.
4. The Product is purchased from someone other than NU Aqua Systems or one of NU Aqua Systems authorized dealers. This
is because, unless the Product was sold by NU Aqua Systems or one of its authorized dealers, NU Aqua Systems cannot verify
or guarantee the integrity or authenticity of the Product.
GENERAL CONDITIONS
The warranties set forth herein are the only warranties made by NU Aqua Systems in connection with the product. NU Aqua
Systems cannot and does not make any implied or express warranties with respect to the product, and disclaims all other warran-
ties, including, but not limited to, any warranty of merchantability or fitness for a particular purpose. Products sold by NU Aqua
Systems are sold only to the specifications specifically set forth by NU Aqua Systems in writing. Other than the limited product
warranty set forth herein, NU Aqua Systems makes no other warranties, express or implied. NU Aqua Systems's sole obligation
under this warranty shall be repair or replacement of a non-conforming product or parts of the product, or at the option of NU
Aqua Systems, return of the product and a refund of the purchase price. Buyer assumes all risk whatsoever as to the result of the
use of the product purchased, whether used singularly or in combination with any other products or substances.
No claim by the buyer/owner of any kind, including claims for indemnification, shall be greater in amount than the purchase
price of the products in respect to which damages are claimed. In no event shall NU Aqua Systems be liable to buyer/owner in
tort, contract or otherwise, for any special, indirect, incidental, consequential, reliance, statutory, special, punitive or exemplary
damages, including, but not limited to, lost profits, loss of use, loss of time, inconvenience, damage to goodwill or reputation, or
loss of data, even if advised of the possibility of such damages or such damages could have been reasonably foreseen, in
connection with, arising out of, or as a result of, the sale, delivery, servicing, use or loss of use of the products sold hereunder, or
for any liability of buyer to any third party with respect thereto.
In case some states do not allow the exclusion or limitation of incidental or consequential damages, you may choose to return
the Product. If you choose to keep it, you insist this exclusion still applies to you.
OBTAINING WARRANTY COVERAGE OR GENERAL INQUIRIES
If coverage is available, you may obtain coverage under this Limited Product Warranty by providing NU Aqua Systems with
proof of original purchase, and that you are the original purchaser. For service under this Limited Product Warranty, you must
notify NU Aqua Systems by phone at 1-888-621-0460, by email at support@nuaquasystems.com, or in writing at 735 Challenger
Street Brea, CA 92821. In making the claim, please provide your name, address, phone number, a description of the product
involved, and an explanation of the defect.
LIMITED LIFETIME* WARRANTY
NU Aqua Systems provides a Limited Lifetime* Warranty when original purchaser enrolls in the NU Aqua Systems Filter Club
Subscription service and changes the Product's filters at the recommended cadence with genuine NU Aqua System replace-
ment filters. The lifetime warranty does not cover normal wear and tear parts such as O-Rings, fittings, tubing, filters, faucets
and teflon tape.
*The term Lifetime refers to the lifetime of the Product. This does not mean the purchaser's lifetime, but rather the expected
lifetime of the Product. The expected lifetime of the Product is 10 Years. However, at NU Aqua Systems discretion, we may cover
warranty claims in excess of the Product expected lifetime.
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