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DW VMAX IP G4 -VG494P User Manual

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USER MANUAL
※ The picture might differ according to the specification and model.
※ Contents of this user manual are protected under copyrights and computer program laws.
Rev: 04/23
Before operating the system, please read this User Manual and retain it for future
reference.

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Summary of Contents for DW VMAX IP G4 DW-VG494P

  • Page 1 USER MANUAL ※ The picture might differ according to the specification and model. ※ Contents of this user manual are protected under copyrights and computer program laws. Rev: 04/23 Before operating the system, please read this User Manual and retain it for future reference.
  • Page 2 VMAX IP G4™ ® WARNING TO REDUCE FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE. The installation should be made by a qualified service person and conformed to all local codes.
  • Page 3 VMAX IP G4™ ® Cautions Read Before System Operation. Follow these details to prevent material damage or personal injury. Signs of Caution and Warning Warning: This sign indicates that the user could die or be seriously wounded if not used or installed properly. Caution: This sign indicates that the user could be wounded or expect property damage if not used or installed properly.

  • Page 4: Table Of Contents

    VMAX IP G4™ ® Table of Contents GETTING STARTED ..........................5 ............................5 HECKING UPPLIED TEMS ................................ 6 YSTEM TARTUP ..............................7 YSTEM HUTDOWN ............................... 8 YSTEM XPLANATION STARTUP WIZARD ........................... 11 ................................. 11 ANGUAGE ................................11 HDD F ................................12 ORMAT .................................

  • Page 5: Getting Started

    Quick setup guide and download instruction card DW-VG49 and DW- VG412 : 48V D/C and power cable DW-VG416 : 54V D/C and power cable USB mouse Note USB keyboard input is not supported. Connect a USB mouse to use the virtual...

  • Page 6: System Startup

    VMAX IP G4™ ® System Startup After connecting peripheral devices such as cameras, monitors and a mouse to the NVR, power up the NVR by connecting the DC48V adaptor/ power cable to the power jack on the rear panel. The boot logo will display.

  • Page 7: System Shutdown

    VMAX IP G4™ ® System Shutdown To shutdown the NVR, click the exit button [ ] on the Toolbar at the bottom of the screen then click [SHUTDOWN] in the pop-up screen as shown below. To avoid potential electical damage, do not disconnect power to the NVR by disconnecting the power plug from the NVR while in operation.

  • Page 8: System Explanation

    * Back panel ports and location may differ according to the model. The model shown in the diagram above is the 16CH DW-VG416xT16P NVR. ** The audio input port in the NVR is disabled by default and will need to be configured in the NVR audio settings.
  • Page 9 VMAX IP G4™ ® The Toolbar in Live Mode In Live View, move the mouse cursor to the bottom of the screen to show the menu bar. Menu 4. Setting Click on the menu button to access NVR’s main menu screen. See section “ ”...
  • Page 10 VMAX IP G4™ ® When selected, the NVR’s menu bar remains on the screen permanently. The Toolbar in Playback Mode In the Playback View, move the mouse cursor to the bottom of the screen to show the menu bar. Channel Indicates the currently selected channel.

  • Page 11: Startup Wizard

    VMAX IP G4™ ® When selected, the NVR’s menu bar remains on the screen permanently. Startup Wizard When the NVR is launched for the first time, the STARTUP WIZARD will appear. This wizard helps you set up the NVR’s most basic settings for proper functioning. You can access the Startup Wizard screen at any time by clicking the Startup Wizard [ ] button in setting the “MENU>SYSTEM>SETTINGS”...

  • Page 12: Hdd Format

    VMAX IP G4™ ® TIME SYNC MODE There are four types of time sync modes: • Server Mode: The operating NVR is set as a Time Sync Server, which can synchronize the time settings of other NVR(s) that are connected to it over the same network. •...

  • Page 13: Network

    VMAX IP G4™ ® HDD FULL Select “Overwrite” or “Stop recording” when HDD is full. • Overwrite: NVR deletes the oldest data and records new data. • Stop recording: NVR stops recording. HDD CHECK Click ( ) next to each HDD to view full information of each HDD such as model name, serial no, capacity, bad sector ratio, lifetime (used time) and temperature.
  • Page 14 VMAX IP G4™ ® network requirements. If DHCP is selected, click the ‘IP DETECT’ button to automatically detect all the network settings. • Static IP: manually enter all necessary network settings. While set to STATIC, the network settings will not change when prompted by the connected DHCP router or DHCP network device.

  • Page 15: Camera Management

    VMAX IP G4™ ® Once the PC has discovered the NVR using Network Discovery, double-click on the icon to open the NVR’s web client. Enter the User ID and Password that is used to log in to the NVR then click ‘Connect’.
  • Page 16 VMAX IP G4™ ® Select a camera and while clicking on the camera, drag it to a channel to assign it. Click the [APPLY] button to finish the process. Advanced Configuration (3) Search the network for cameras and manually configure and register them to the NVR.

  • Page 17: Product Registration & Finish

    VMAX IP G4™ ® Product Registration & Finish Register the NVR and user information for technical support and maintenance. When the setup wizard is completed, click “FINISH” to close and go to the live viewing screen.

  • Page 18: Operation

    As part of the cybersecurity settings of the NVR, the VMAX IP G4 will assign passwords automatically to new DW IP cameras that are added with a blank password. If a camera is added to the NVR for the first time, without having its password set from the IP Finder™, the NVR will automatically assign it a new password.
  • Page 19 VMAX IP G4™ ® Camera Connection through Network The NVR supports three different methods to search and register cameras cameras on the local network (not directly connected by PoE) to the NVR. • Auto Configuration: allows the NVR to scan the network and automatically register the first cameras it finds to the available channels.
  • Page 20 VMAX IP G4™ ® Select a camera from the list and click [GET STREAM] to read the streams of the camera.       When [GET STREAM] is selected, the NVR will assign a channel number to the selected camera.
  • Page 21 VMAX IP G4™ ® Multi-Select 3.2.2.4. Check the box next to [CAMERA MULTI SELECT] to select multiple cameras from the search results. Selected cameras will be highlighted in green.    Once all search results are displayed, the user can sort the table by the different columns such as protocol, IP Address, Hardware and Name, by clicking each property tab.

  • Page 22: Deleting Cameras

    VMAX IP G4™ ®      Select the channel number to register. Select the protocol (ONVIF and RTSP) of the camera. Registration is available with one of the following. – IP Address, RTSP URL, or ONVIF URL Input necessary information with the button and click the [GET STREAM] button to get stream information.

  • Page 23: Camera Setup

    VMAX IP G4™ ® Camera Setup Users can change the stream setup of registered cameras. Setup for Each Camera Go to Advanced Configuration by clicking [ADVANCED] in Camera Management (Menu > Record). Go to setup mode by clicking the [SETUP] button next to the desired camera. You can also access the camera’s setup menu by right-clicking on a camera channel during live viewing and selecting [CAMERA SETUP].
  • Page 24 VMAX IP G4™ ® If you are using a Digital Watchdog camera that supports the CCIP encryption option, check the button on the camera’s setup page as shown (※). When enabled, images from the camera will be seen through the current NVR only. Quick Setup Users can set up multiple cameras with the same recording settings simultaneously.

  • Page 25: Live Display Mode

    VMAX IP G4™ ® Live Display Mode Channel Selection Live camera images will display after powering ON the NVR. The images can be displayed in 1, 4, 9 and 16 split-screen options (some split options may not be available depending to the maximum number of channels of the NVR).
  • Page 26 VMAX IP G4™ ® Audio Channel PTZ Camera Transaction Verification Note If you cannot find any recording icon in the right corner of the screen, then the system is not recording. Check the recording schedule or camera in the main setup menu. Pop-up Menu Users can right-click with the mouse to prompt the pop-up menu.
  • Page 27 VMAX IP G4™ ® Pause the current live view. The system clock (date/time information) will continue running at the bottom of the screen and the system will continue to record normally. Select “FREEZE” again to resume the live view. ADD BOOKMARK Add a bookmark with a description of the currently displayed image.

  • Page 28: Ptz Operation

    VMAX IP G4™ ® ANALYSIS Check the system’s performance, general conditions and network conditions for each channel or the entire system. You may also check the status of cameras connected directly to the NVR’s PoE switch and event status. [Performance Monitor] [Network Monitor] [POE Monitor] [Event Monitor]...
  • Page 29 VMAX IP G4™ ® PTZ Control In PTZ mode, the user can control the PTZ camera using the USB mouse. While pressing the left button, drag the mouse cursor up/down or left/right to move the camera’s pan/tilt position. The further away from the center the mouse’s cursor moves, the faster the PTZ camera will move.

  • Page 30: Playback Recorded Images

    VMAX IP G4™ ® Playback Recorded Images To playback a recorded image, click the Playback icon ( ) in the menu bar. When the NVR transitions to Playback Mode, it will automatically playback the latest recording image.    ...

  • Page 31: Search Recorded Image

    VMAX IP G4™ ® Search Recorded Video Search recorded video by date and time, first and last data, events, bookmarks, etc. To enter the search options menu: In Playback mode, right-click to enter the popup menu and select the search menu. In Live Mode, press the Search button in the Toolbar at the bottom of the screen.
  • Page 32 VMAX IP G4™ ® Search Date/Time Enter the desired date and time on the calendar screen. Select the desired date from the calendar and use the drop-down to select the desired day/month/year and time category for the search. Days with recorded data will be highlighted in orange with an asterisk (*) next to them. First Data Go to the first screen of the archived recorded video.
  • Page 33 VMAX IP G4™ ® name. A “system.log” file with the exported log can be found stored in the site name folder. Event Log Find events such as sensor activation, motion detection, video loss, HDD full, or keyword.    ...
  • Page 34 VMAX IP G4™ ® Transaction Verification Search text from a Transaction Verification™ integration such as a POS device. Input the search information (channel #, date, time & keyword) and then click [SEARCH] to view search results. Enter a keyword to filter the results. Click [PLAY] to go to playback video and transaction data. Bookmark Bookmark search allows you to can check, modify and delete bookmarks.

  • Page 35: Smart Search

    VMAX IP G4™ ® Smart Search Users can search recorded video in split-screen mode by the hour or minute units. Smart Search supports two different modes – Preview Search and Advanced Preview Search. Preview Search Preview search breaks down a day’s worth of recorded video for a camera into 12 still images, one for each hour.

  • Page 36: Special Camera Search

    VMAX IP G4™ ® Special Camera Search 3.10 Video Analytics Search video analytics log for events such as object removal, scene change, video blur, video case, line crossing, intrusion, crowd density, people intrusion, people counting and face detection. Note To view the special camera search, users must be in single-channel view mode and the camera must support video analytic capabilities.

  • Page 37: Dst Setting And Image Playback

    VMAX IP G4™ ® DST Setting and Image Playback 3.11 Daylight Saving Time (DST) starts at 2:00 AM local time on the 2nd Sunday of March and ends at 2:00 AM DST on the 1st Sunday of November. During DST, the NVR’s clock will be adjusted according to the regional time zone.

  • Page 38: Megapix® Iva™ Analytics

    VMAX IP G4™ ® MEGApix® IVA™ Analytics 3.12 IVA Settings When a MEGApix IVA or IVA+ IP camera is connected to the NVR, the system will display [IVA EVENT] at the bottom of the screen. The camera’s preview will include the existing rules’ zones and when an IVA event occurs, an event notification icon will appear on the top right of the camera’s display.
  • Page 39 VMAX IP G4™ ® • SHOW OBJECT AREA: This shows the area of a detected object. NOTE: To enable the SHOW EVENT AREA, this option must be disabled. • SHOW OBJECT TRAIL: This shows the trail when a detected object is moving •...
  • Page 40 VMAX IP G4™ ® ALARM MANAGER Set an IVA EVENT ALARM If the user checks 'USE', the settings window will be activated and the user can set an event alarm name, type, and notification type (pop-up, buzzer, relay, etc.). • Name: Create a name for the IVA event alarm.
  • Page 41 VMAX IP G4™ ® MEGApix IVA EVENT SEARCH To search for IVA analytics events, go to the popup menu > SPECIAL CAM SEARCH > IVA EVENT. Select IVA EVENT from the drop-down list options. Use the date and type filters to narrow down search results.
  • Page 42 VMAX IP G4™ ®...

  • Page 43: Setting

    VMAX IP G4™ ® NVR Settings Menu The general setting structure consists of “System”, “Device”, “Event”, “Record”, “Network” and “Backup”. Each Setup menu consists of sub-menus and additional categories. To access the setup menu, click the button in the menu bar or right-click anywhere and select the “Menu”.

  • Page 44: System

    VMAX IP G4™ ® System Information SITE NAME Enter a site name to differentiate the NVR from other sites if there is more than one NVR present. KEYBOARD ID Set up the SITE ID to match the ID settings of a keyboard controller. The keyboard model and BUAD RATE must be set up in “MENU >...
  • Page 45 VMAX ® IP G4™ • Client Mode: Input the IP address of a designated NVR or a PC using Remote Software (C3 CMS) that is serving as a Time Sync Server in “SYNC SERVER”. The NVR’s time clock will be synchronized with the designated server by updating at regular time intervals as set in the “TIME SYNC CYCLE”...
  • Page 46 VMAX IP G4™ ®    IP ADDRESS Shows the NVR’s current IP Address. It can be set at ‘MENU>NETWORK>NETWORK’. AUTO IP Shows AUTO IP Address of the NVR. MAC ADDRESS Shows the unique identity number for the NVR. SERIAL Input or edit the unit’s serial number to provide additional identification information.
  • Page 47 VMAX IP G4™ ® User The ADMIN user has full authority for system settings and can change the system password or add/delete users and assign different permission levels to them. Note The maximum number of users including an administrator is 16. User Management Admin users can control authorization for each function.
  • Page 48 VMAX IP G4™ ® Display Set the Sequence dwell time, Display Resolution, OSD display options and spot-out channel. SEQUENCE TIME Set the dwell time for the channel sequence display. Camera channels will rotate during Sequence according to this setting. DISPLAY RESOLUTION The system supports the following kinds of resolutions: 800x600, 1024x768, 1280x1024, 1920x1080 and 3840x1260.
  • Page 49 VMAX IP G4™ ® HDD FULL When an HDD is full, select whether to “Overwrite” or “Stop recording”. • Overwrite: Record new data over the oldest data in the drive. • Stop record: Stop all NVR recording when the HDD is full. HDD CHECK Click [CHECK] next to each HDD to open the health check window.

  • Page 50: Device

    IP G4™ ® System Settings STARTUP WIZARD User can register their information on the DW server. Registering the product can assist DW personnel when seeking product support and repair. STARTUP WIZARD Click [START] to prompt the startup wizard. FACTORY DEFAULT Reset the system to its factory configuration.
  • Page 51 VMAX IP G4™ ®  Note To be able to set up these functions from the NVR and affect camera settings, the cameras must support ONVIF. If the camera is ONVIF but the settings were not integrated via ONVIF, you will have to set up the camera's settings from the camera's menu. TITLE Designate a name for each channel.
  • Page 52 VMAX IP G4™ ® Adjust the applicable options using the drop-down menu options. Click ‘Save’ to save the changes. Switch to the next channel using the arrow buttons ( Changes will apply to the camera’s view automatically. [Apply All] makes all channels have the same value. Click [EXIT] to exit.
  • Page 53 VMAX IP G4™ ® Audio (Live and Recording) Select an audio input and output and match it to a specific channel. The number of audio channels may differ depending on the NVR model. When enabled, the channel will start recording video with the associated audio channel, allowing users to playback recorded video with audio.
  • Page 54 VMAX IP G4™ ® PROTOCOL Select the proper protocol of the connected PTZ camera. This field does not apply if the camera is connected to the NVR over the network via the ONVIF protocol. BAUD RATE Select the baud rate level from 2,400bps up to 57,600bps. This field does not apply if the camera is connected to the NVR over the network via the ONVIF protocol.
  • Page 55 VMAX IP G4™ ® TOUR: Set the camera to move between preset positions in order. The camera will keep running the tour until it manually is disabled. AUTO-PAN: Set the camera to move 360 ° in one direction. The camera will keep running the auto-pan until it manually is disabled.
  • Page 56 VMAX IP G4™ ® Transaction Verification Settings Transaction verification equipment can be connected to NVR through the RS-232 port or LAN.    Port Number of the Serial connection. For example: NO1 = COM1, NO4 = COM4. Assign a camera to the Transaction Verification device. TYPE Connection type between NVR and Transaction Verification device.
  • Page 57 VMAX IP G4™ ® to start display and save. If there is no input, the system will display and save all data without classification per transaction. • END CHARACTER: Input the assigned character to terminate display and save. It must have START CHARACTER to work correctly.
  • Page 58 VMAX IP G4™ ® PORT SETUP (3) Open the setup screen for the communication port. • TYPE: Set up the type of communication port. SERIAL: It is for a 1-to-1 connection between NVR and Transaction Verification device without Serial Mux. MUX: It is for a 1-to-Multi connection between NVR and Transaction Verification device...

  • Page 59: Alarm

    VMAX IP G4™ ® Alarm Sensor Users can install multiple sensors on the system to get the pre & post-alarm recording and intensive recording functions as well. ON/OFF Turn on or turn off the sensor Select the associated camera. RELAY Select the associated alarm output.
  • Page 60 VMAX IP G4™ ® NOTIFY Enable sensor notification via a buzzer sound and/or a pop-up warning. Note When “Camera pop-up” is enabled, in a multi-screen mode, the system will switch to single- channel mode automatically when the alarm is triggered. Camera Alarm Set up the NVR to start recording when motion is detected.
  • Page 61 VMAX IP G4™ ® Note Motion detection area and sensitivity should be set, properly, in consideration of the actual motion that happened on the site. COPY SETTING To apply the settings to all cameras connected to the NVR, click on the Copy Settings button: Select the channel to get the setting from Select the property(s) to copy.
  • Page 62 VMAX IP G4™ ® Extra Alarm Set up alarms for additional NVR abnormalities such as SMART HDD check, VIDEO LOSS, RECORDING FAILURE and DISK FULL. S.M.A.R.T. Trigger an alarm signal when HDD is about to be out of operation. Please refer to “4.1.4 HDD” to check the HDD status.

  • Page 63: Record

    VMAX IP G4™ ® Record Camera Management Users can register/delete/set up cameras by letting the NVR scan and register cameras automatically or manually search and add cameras.        [DEFAULT MODE] [ADVANCED CONFIGURATION MODE] SETUP Set the camera (Please refer to “3.4 Camera Setup”).
  • Page 64 VMAX IP G4™ ® Recording Schedule Set a recording schedule for each camera. Select the camera to set a schedule or “All”. Recording can be set by each hour from 00 through 23 a day, for all days of the week. You can also set up a special recording mode for holidays.
  • Page 65 VMAX IP G4™ ® will be activated Note In case the recording schedule is set by “CONT + MOT” or “MOT + SENS”, the system records by continuous or motion detection mode in normal operation. However, when motion occurs in the motion area or an alarm is activated, then the recording mode will switch to recording as set by “MOTION ALARM”...
  • Page 66 VMAX IP G4™ ® Quick Setup Users can set up multiple cameras with the same recording at once.     Select the model or camera multi-select to set up. When selecting the ‘Model’ method, all cameras with the same model’s name will be selected.

  • Page 67: Network

    VMAX IP G4™ ® Network NVR can be connected to the network or Internet through either fixed IP or dynamic IP by the proper setting of the NVR and router. Network NETWORK TYPE Select either STATIC IP or DHCP for dynamic IP. If DHCP is selected, the NVR will automatically configure the network settings according to the current network requirements.
  • Page 68 VMAX IP G4™ ® Input the port number to use when connecting from the Web Browser. The default is 80. If your ISP blocks port # 80, you need to input another valid web port number (ex, 8080). AUTO IP Displays the system IP which is assigned through Auto-IP, automatically.
  • Page 69 VMAX IP G4™ ® Check the network status for each camera and data flow information for the NVR and cameras. MAC ADDRESS FILTER Blocks or allow specific Mac addresses from a C3 client or mobile app from accessing the NVR. NOTE: This function works only on the local network and will not work on web Login.
  • Page 70 VMAX IP G4™ ® HTTPS/CERTIFICATES An HTTPS connection is recommended when accessing the NVR remotely, from another network. An HTTPS connection offers secure access through encrypted communication. The user must register a certificate for an HTTPS connection. The NVR provides two registration methods: •...
  • Page 71 VMAX IP G4™ ® DDNS Use a public DDNS server or the DDNS server run by the NVR maker. DDNS SERVER Digital Watchdog® offers free and dependable DDNS service support. This allows you to assign the NVR a URL address rather than a long-complicated IP Address. This simplified the connection process to the NVR.
  • Page 72 VMAX IP G4™ ® Notification REMOTE NOTIFY The system can send an alarm message to the IP address of a Remote Software P/C. Select REMOTE NOTIFY to use this function and set IP address & events. ADD / EDIT / DELETE •...
  • Page 73 VMAX IP G4™ ® There are ‘Unsecure Connection/Use SSL Authentication/Use TLS Authentication’ options. • Port: Input the port number that will be used for email sending. • Password: Input the password of the sending account. • Interval: For email notification, select how often the system will send out an update email. •...
  • Page 74 The system can send an event notification to the mobile device registered in the DVR. The mobile app DW VMAX Plus™ must be installed on your smartphone device before registration. Select USE MOBILE NOTIFY to use this function and select the event to notify.
  • Page 75 QR code menu (PATHFINDER service is in use) When users scan the QR code with DW’s mobile application (DW Mobile Plus™ or DW VMAX Plus™ apps), they can easily register the system and monitor it. Users can also check the PathFinder status for their devices at the bottom of the screen.

  • Page 76: Export

    VMAX IP G4™ ® Export Manual Export Users can easily archive videos while viewing the video playback. In Live Mode, click the [EXPORT] icon in the menu bar to open the backup menu. In playback mode, press the [QUICK EXPORT] icon in the menu bar. Pressing it once will indicate the start time for the backup file.
  • Page 77 VMAX IP G4™ ® Backup Video Playback If [ADD VIEWER] is selected, the backup image can be reviewed on a PC with no need for additional installation. Once the backup device (USB) is connected to a PC, the files will appear in the USB’s folder. To play recorded data, double click the “MultiBackupPlayer.exe”...
  • Page 78 VMAX IP G4™ ® Click [AVI Convert]. Define the start and end times. When the AVI file is played back in the BackupPlayer, verify whether the file has been altered or not by pressing the [Watermark] button ( ). If the file has been altered, a popup message will appear No alteration was found AVI video clip has been altered...

  • Page 79: Web Surveillance With Web Browser

    VMAX IP G4™ ® Web Surveillance with Web Browser The VMAX IP G4™ has a built-in web server by itself. This allows you to access the system by an ® ordinary web browser via the network for live monitoring, playback, or remote configuration without installing any additional software.

  • Page 80: Web Playback

    VMAX IP G4™ ® LIVE Users can connect or disconnect all channels and select a specific channel to view in live or playback mode. TIME TABLE Users can open the timetable and playback at any time they want. MODE Users can change screen mode. Users can control Pan/Tilt, Zoom In/Out, Focus In/Out and Preset buttons to control PTZ cameras connected to the NVR.
  • Page 81 VMAX IP G4™ ®...

  • Page 82: Nvr's Setup Menus From The Web Viewer

    VMAX IP G4™ ® NVR’s Setup Menus from the Web Viewer Main Classification Sub Classification INFORMATION USER DISPLAY SYSTEM UPGRADE CONFIGURATION CAMERA DEVICE AUDIO KEYBOARD SENSOR CAMERA ALARM EVENT EXTRA ALARM CAMERA MANAGEMENT RECORD REGISTRATION SCHEDULE NETWORK DDNS NOTIFICATION NETWORK PATHFINDER HTTPS/CERTIFICATES CERTIFICATE GENERATION...

  • Page 83: Q & A

    VMAX IP G4™ ® Q & A 1. NVR does not record images in sensor mode and/or motion mode. It records images only when there is an event for the corresponding mode. 2) Check that the settings are correct in the menus: [Event > Sensor], [Event >...
  • Page 84 VMAX IP G4™ ® 7. The image on the remote software has suddenly disappeared after displaying it for a brief time. 1) Some ISPs restrict upload data/traffic volume. Please contact your ISP. 2) Upload traffic restrictions can be easily checked with the following steps. >...

  • Page 85: Specifications

    VMAX IP G4™ ® Specifications MODELS DW-VG416xT16P DW-VG412xT8P DW-VG49xT4P VIDEO Operating system Embedded Linux® channel 16 channel 12 channel 9 channel No. of PoE 16Ch 8 Ch 4 Ch Max supported IP camera max. 4K (3840×2160) resolution System Communication ONVIF® Profile S...
  • Page 86 Digital Zoom in live and playback function POS text-in based (USB to serial support, TCP/IP network) DW Mobile Plus app for Apple® and Android® devices DW Witness™ turns a smartphone or tablet into a surveillance Mobile client camera Health check...

  • Page 87: Warranty Information

    VMAX IP G4™ ® Warranty Information Go to https:/ /digital-watchdog.com/page/rma-landing-page/ to learn more about Digital Watchdog’s warranty and RMA. To obtain warranty or out of warranty service, please contact a technical support representative at: 1+ (866) 446-3595, Monday through Friday from 9:00 AM to 8:00 PM EST. A purchase receipt or other proof of the date of the original purchase is needed before warranty service is rendered.

  • Page 88: Limits And Exclusions

    VMAX IP G4™ ® Limits and Exclusions There are no express warranties except as listed above. The Warrantor will not be liable for incidental or consequential damages (including without limitation, damage to recording media) resulting from the use of these products or arising out of any breach of the warranty. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

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