Customer Information; Customer Satisfaction Procedure - GMC Chevrolet Cavalier 2022 Owner's Manual

Customer Information

Customer Information
Customer Satisfaction Procedure . . . . . . 169
Customer Assistance Offices . . . . . . . . . . . 170
Online Owner Center . . . . . . . . . . . . . . . . . . 170
Roadside Assistance Program . . . . . . . . . . . 171
Radio Frequency Statement . . . . . . . . . . . . 173
Reporting Safety Defects
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 174
Event Data Recorders . . . . . . . . . . . . . . . . . . 174
Infotainment System . . . . . . . . . . . . . . . . . . 174

Customer Information

Customer Satisfaction Procedure

Extended Warranty
Did you get the Warranty Extension Plan?
This plan is recommended by General
Motors to supplement the warranty included
with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very
important to your dealer and General
Motors.
Customer Information
Normally, any problem with the transaction,
sale, or usage of the vehicle must be
handled by your dealer sales or service
departments. However, we recognize that
despite the good intentions of all parties
involved, sometimes a misunderstanding
may occur.
If you have a problem that has not been
satisfactorily handled through the normal
means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service
agent, service manager, dealer sales agent,
or sales manager, depending on your case.
Make sure that they have all necessary
information. They are interested in your
continual satisfaction.
STEP TWO
If you are not satisfied, please contact the
general manager or your dealership owner
to ask for their help. If they are not able to
resolve your case, ask them to contact the
right people at General Motors for support,
if needed.
169