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Summary of Contents for Riso VALEZUS T1200
- Page 1 This guide describes the action to take This guide describes the action to take when a paper jam or other problem occurs. when a paper jam or other problem occurs. Troubleshooting Guide Troubleshooting Guide T1_TRG-EN_02...
- Page 2 CAUTION The "Safety Precautions" are provided in the User's Guide. Be sure to read through them prior to use. After reading this guide, keep it in handy for future reference.
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Page 3: About This Guide
This guide describes the actions to take when a paper jam or other problem occurs. About This Guide This guide may not be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION. The contents of this manual may be changed without prior notice due to product improvements. -
Page 4: Symbols, Notations, And Screenshots Used In This Guide
The procedures, screen shots, and illustrations in this guide assume that the high capacity feeder and high capacity stacker are connected. The screenshots and illustrations in this guide may vary depending on the usage environment including connected equipment. VALEZUS T1200 Troubleshooting Guide... -
Page 5: Table Of Contents
Paper Feed Path General Troubleshooting for This Machine Troubleshooting for Printing Troubleshooting for the Feed Tray Troubleshooting for the High Capacity Feeder/Double Tray Feeder Troubleshooting for the High Capacity Stacker/Double Tray Stacker Other Problems Simple Questions VALEZUS T1200 Troubleshooting Guide... -
Page 6: Touch Panel Display
[System Info] Screen You can touch [System Info] on the [Home] screen to check information about the consumables, machine, user, and license. The [Consumables] screen displays the status of the ink and paper. VALEZUS T1200 Troubleshooting Guide... -
Page 7: Status Area
Prepare a new ink cartridge for the color that flashes. • The amount of remaining ink cannot be displayed when using non-RISO ink. [--] is displayed instead of the remaining ink indicator. VALEZUS T1200 Troubleshooting Guide... -
Page 8: Job List Icons
Job List Icons The job list on the [Finished] screen displays the following icons according to the job type along with the document name/job name. Icon Job Type Print job Broken job (Broken data or data with problems) VALEZUS T1200 Troubleshooting Guide... -
Page 9: Chapter 1 Messages
An alphanumeric error code is displayed at the top of the error message screen. Be sure to mention this error code when contacting your service representative. The first letter of the error code indicates the type of problem. The numbers vary depending on the location of the problem. VALEZUS T1200 Troubleshooting Guide... -
Page 10: Examples Of The Messages
If this does not solve the problem, contact your dealer or authorized service representative. Be sure to mention the error code displayed on the touch panel when contacting your dealer or authorized service representative. VALEZUS T1200 Troubleshooting Guide... -
Page 11: Unit Error
FS2100C) or the print controller is not connected properly. Press the [Reset] key on the operation panel to turn off the display of the error message and check the LED indicator of the print controller and the connections of its cables. VALEZUS T1200 Troubleshooting Guide... -
Page 12: Paper Jam
Message Action to Take Set ink cartridges. No ink cartridge has been installed, or a non-RISO ink has been installed. Install a RISO ink cartridge, or contact your administrator. Different color ink is set. Replace The type or color of the installed ink cartridge is not correct. Check the ink cartridge. - Page 13 The stacking tray is not set on the high capacity stacker (double tray Capacity Stacker (Double Tray stacker). Stacker) is not set. Set the After setting the stacking tray on the carriage, return this to the high stacking tray. capacity stacker (double tray stacker). VALEZUS T1200 Troubleshooting Guide...
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Page 14: Warning
In a state where [Thickness] for the type of paper is set to [Envelope], you are trying to print on paper other than an envelope. Touch [Change Tray] and change [Thickness] to [Standard]. VALEZUS T1200 Troubleshooting Guide... - Page 15 Contact your administrator to determine whether or not to use this serious damage to the printer. ink. To continue using the non-RISO ink cartridge, touch [Yes] and Check your service provider's enter the appropriate values in the [Ink Information Input] screen warranty/service agreement if which appears next.
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Page 16: Information
Call for service immediately when this message is displayed. Until the transfer belt is cleaned, the margins around the edges of the paper are 5 mm (7/32"), regardless of the printable area setting. VALEZUS T1200 Troubleshooting Guide... - Page 17 Ink cartridge is near expiration. It For optimal printing quality, use the ink cartridge within approximately is recommended to use or 24 months from the date of manufacture (when preserved under replace the ink cartridge soon. room temperature). VALEZUS T1200 Troubleshooting Guide...
- Page 18 VALEZUS T1200 Troubleshooting Guide...
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Page 19: Troubleshooting
Troubleshooting for the High Capacity Stacker/Double Tray Stacker The stacking tray does not descend and it is difficult to remove the printouts. p.32 The stacking tray descends each time a job is printed and it is not possible to continuously print. p.32 VALEZUS T1200 Troubleshooting Guide... -
Page 20: Problem See
The front cover does not open. p.33 The printer does not wake up automatically. p.33 How can I add paper during printing. p.33 Cannot change the settings of the feed tray. p.33 The [Ink Information Input] screen is displayed. p.34 VALEZUS T1200 Troubleshooting Guide... -
Page 21: Paper Jams
Follow the procedure displayed on the touch panel to remove the paper. Touch [Back] or [Next] to display the previous or next page. The screenshots below are examples of the display when there is a paper jam. VALEZUS T1200 Troubleshooting Guide... - Page 22 When all of the jammed paper is removed and the cover is closed, the error screen closes and the previous screen is displayed. • As long as alphabet buttons are displayed on the screen, paper still remains in the indicated locations. Repeat Steps 1 to 3 to remove the jammed paper. VALEZUS T1200 Troubleshooting Guide...
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Page 23: Precautions When Removing Jammed Paper
The print heads are located inside the top of the paper removal opening. When removing jammed paper from the opening, avoid touching the print heads to prevent ink from getting on your hand or sleeve. • Dial "C2" is used when the stacking tray is connected to the right of the machine. VALEZUS T1200 Troubleshooting Guide... -
Page 24: Frequent Paper Jams
Return [Double-feed Check] to [ON] after printing. If you leave [OFF] as is, other problems might occur. • For more information on how to load paper and the types of paper that can be used, see "Loading the Paper" and "Printing Paper" in the "User's Guide". VALEZUS T1200 Troubleshooting Guide... -
Page 25: Paper Feed Path
The paper feed paths of the feed trays and the dedicated equipment for duplex printing are the same as those (solid line) for simplex printing. <When using the high capacity feeder and face down tray> <When using the high capacity feeder and high capacity stacker> VALEZUS T1200 Troubleshooting Guide... - Page 26 <When using the double tray feeder and double tray stacker> VALEZUS T1200 Troubleshooting Guide...
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Page 27: General Troubleshooting For This Machine
Press the [Power] key again. The paper may be too dark. When printing on dark colored paper, the machine may not be able to detect the paper size, resulting in misaligned printing, image loss, or soiled paper edges. VALEZUS T1200 Troubleshooting Guide... -
Page 28: A Multiple Feeding Error Occurs Although Multiple Sheets Of Paper Were Not Being Fed, Or Multiple Feeding Errors Occur Frequently
In this case, set [Double-feed Check] to [OFF]. • Return [Double-feed Check] to [ON] after printing. If you leave [OFF] as is, other problems might occur. [Home] screen [System Info] [Paper Tray Setting] set [Double-feed Check] to [OFF] VALEZUS T1200 Troubleshooting Guide... -
Page 29: Troubleshooting For Printing
When reprinting of jobs is restricted in the in the machine, the full performance may not be administrator menu, reprinting cannot be achieved. performed. Contact your administrator for details. VALEZUS T1200 Troubleshooting Guide... -
Page 30: The Paper Edges Become Dirty
[Envelope], duplex printing cannot be performed using paper from the standard tray, regardless of the type of paper that is loaded. Configure the settings according to the paper to be used. [Home] screen [System Info] [Paper Tray Setting] [Paper Type] [Thickness] VALEZUS T1200 Troubleshooting Guide... -
Page 31: Troubleshooting For The Feed Tray
Install the paper guides in the proper position for the paper size that you are using. To change the position of the paper guides, pinch both sides of the paper guide, slide it out and then slide it into the appropriate hole for the desired paper size. VALEZUS T1200 Troubleshooting Guide... -
Page 32: Troubleshooting For The High Capacity Feeder/Double Tray Feeder
For more information on loading a large amount of paper at once, see "When Setting a Large Amount of Paper at Once" in the "User's Guide". VALEZUS T1200 Troubleshooting Guide... - Page 33 Turn the dial gradually to the right and adjust the angle to a proper angle. • When adjusting the angle, be sure to remove the paper from the standard tray and lower the standard tray all the way to the lowest position. VALEZUS T1200 Troubleshooting Guide...
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Page 34: Troubleshooting For The High Capacity Stacker/Double Tray Stacker
Be sure to press the stacking tray descent button when both the right and left covers are closed. • The position to which the stacking tray is lowered when a print job is completed or paused can be set in the administrator menu. VALEZUS T1200 Troubleshooting Guide... -
Page 35: Other Problems
Contact your administrator. sleep level setting configured by the administrator. Enable the Wake On LAN setting on the print controller. For the settings of print controller, see the user’s guide for the print controller. VALEZUS T1200 Troubleshooting Guide... - Page 36 [Ink Information Input] screen disappear. Reconfigure the ink cartridge information. If the [Ink Information Input] screen is displayed, it means that a non-RISO ink cartridge has been installed. To continue using the non-RISO ink cartridge, enter the appropriate values referring to the following table.
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Page 37: Simple Questions
How can I check the IP address of the machine and the version of the firmware? You can check them by touching [System Info] - [Machine Info] from the [Home] screen. VALEZUS T1200 Troubleshooting Guide... - Page 40 Please contact the following for supplies and service: 2022/12 © Copyright 2022 RISO KAGAKU CORPORATION...
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