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• If you are using PbyP/PinP display, check the "Sound Selection (PbyP/PinP)" settings
(see
Sound Selection (PbyP/PinP)
USB peripheral devices connected to the monitor do not work / Cannot use
the Docking Station Function
• Check whether the USB cable is correctly connected between the PC and the monitor.
• When two PCs are connected to one monitor, check whether the correct USB upstream
port is enabled (see
• Check whether the peripheral device is correctly connected to the USB downstream port
of the monitor.
• Try using a different USB downstream port on the monitor.
• Try using a different USB port on the PC.
• Check whether the device driver of the peripheral device is up-to-date.
• Reboot the PC.
• When "Compatibility Mode" is set to "Off" in the "Administrator Settings" menu and the
power of the monitor is turned off, devices connected to the USB downstream port are
not operational. Change the setting for "Compatibility Mode" to "On" (see
Mode
[} 35]).
• When "USB" is set to "Off" in the "Administrator Settings" menu, peripheral devices
connected to the USB port cannot be used. Set "USB" to "On" (see
• In the following cases, the LAN port cannot be used.
– When "Ethernet" is set to "Off" in the "Administrator Settings" menu. Set "Ethernet" to
"On" (see
Ethernet
– When a USB-C connection is not used.
– When the operating system of the PC is not supported (see
• If the peripheral devices work correctly when they are directly connected to the PC,
contact your local EIZO representative.
• Check the PC's BIOS (UEFI) setting for USB when using Windows. (See the manual of
the PC for details.)
• Check if the operating system of the PC is up-to-date.
• If you are using macOS Ventura (13), select "Allow" in the "Allow accessory to
connect?" message window that appears when connecting via USB.
Power indicator is flashing orange and white.
• This issue may occur when the PC is connected to the DisplayPort connector. Use a
signal cable recommended by us for the connection. Turn the monitor off and on.
• Check the connection and condition of the USB peripheral devices connected to the
monitor.
• Check that the power required for the USB peripheral device connected to the monitor
does not exceed the power that can be supplied from the USB port of the monitor.
• Turn off the main power switch on the back of the monitor, and then turn it on again.
• If the monitor is connected to a laptop with a USB-C cable, connect an AC adapter to
the laptop.
[} 26]).
4.4 Linking the Input Signal and USB Port
[} 36]).
Troubleshooting | 6
[} 32]).
Compatibility
USB
[} 35]).
Network
[} 50]).
41
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