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Related Manuals for 3Com Network HotSync
Summary of Contents for 3Com Network HotSync
- Page 1 Network HotSync Handbook...
- Page 2 3Com, the 3Com logo, Palm Computing, Graffiti and HotSync are registered trademarks, and PalmPilot, Palm III, Palm OS, Palm, the Palm Computing Platform logo, the PalmPilot logo and the Palm III logo are trademarks of Palm Computing Inc., 3Com Corporation or its subsidiaries. Other product and brand names may be trademarks or registered trademarks of their respective owners.
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Page 3: Table Of Contents
About Network HotSync Software ...1 System Requirements ...3 Installing Network HotSync Software ...3 Setting up Dial-in Support on Your Palm III Organizer ...5 Chapter 2: Performing a Network HotSync Operation... 9 Performing a Dial-in Network HotSync Operation ...9 Performing a Direct Network HotSync Operation ...11 Chapter 3: Reference... -
Page 4: Chapter 1: Getting Started
Palm III organizer. Dial-in Network HotSync Operations via a Modem You can use network HotSync to dial into your corporate network and perform a HotSync operation with your Primary computer through a modem. You can use this option to dial into servers made by U.S. - Page 5 Direct Network HotSync Operations via a LAN or WAN You can use network HotSync to synchronize your Palm III organizer with your Primary computer over a LAN or WAN. This option lets you synchronize your Palm III organizer from any computer on your network which has the network HotSync software installed.
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Page 6: System Requirements
Macintosh and Windows 3.x systems are not supported. Installing Network HotSync Software Because a majority of Palm III organizer users will not use network connections, this feature is not part of the standard installation. This approach conserves memory resources on your Palm III organizer and on your computer. - Page 7 For example, if you used C:\My Documents, enter C:\My Documents\Setupex.Exe. 5. Follow the on-screen installation instructions. 6. Place your Palm III organizer in its cradle and perform a local HotSync operation to complete the network HotSync software installation.
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Page 8: Setting Up Dial-In Support On Your Palm Iii Organizer
Setting up Dial-in Support on Your Palm III Organizer If you plan to use the network HotSync software only for direct network synchronization, skip to “Performing a Direct Network HotSync Operation” in Chapter 2. To use the dial-in feature of the network HotSync software, you must enter the user name, password, and phone number for the server with which you want to connect. - Page 9 The Password field identifies the password you use to log in to your server. This field displays two possible settings: Prompt (the default setting) or Assigned. If you enter a password, your Palm III organizer displays the word, “Assigned,” and automatically enters the password during the log-in procedure.
- Page 10 For details about the options in this dialog, see “Network Preferences and TCP/IP Software” in the Applications Handbook for the Palm III Organizer. 7. After you finish entering the phone number information, tap the OK button to confirm your selection and return to the Network Preferences screen.
- Page 11 9. Tap Done to return to the Remote Setup screen. 10. Select the Service name you just entered and tap the OK button to complete the setup process. Now you are ready to perform a dial-in network HotSync operation. See the next chapter for details. page 8...
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Page 12: Chapter 2: Performing A Network Hotsync Operation
A direct network HotSync operation is even easier--just place your Palm III connected organizer into the cradle of a computer on the network that has network HotSync software installed and press the HotSync button. If you have trouble performing a network HotSync operation and have carefully followed the instructions in the “Getting... - Page 13 3. Confirm that the Network item in the HotSync Manager menu is checked. 4. Connect the Palm III organizer to the PalmPilot Modem, or connect the special modem cable from the serial connector on the Palm III organizer to a standard external modem.
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Page 14: Performing A Direct Network Hotsync Operation
You can perform a direct network HotSync operation from any computer on your network that has a Palm III organizer cradle attached to it and is running the network HotSync software. Terminology To help clarify how a direct network HotSync operation works, you should know two terms: “Primary computer”... - Page 15 Network command, then you know that this Foreign computer does not have the network HotSync software installed. 3. Place your Palm III organizer in the cradle attached to the computer. 4. Press the HotSync button on the cradle to start the direct network HotSync operation.
- Page 16 To display the HotSync log: 1. Tap the HotSync Log button on the HotSync screen of your Palm III organizer to display the HotSync Log. 2. After you finish viewing the log, tap the Done button. Chapter 2: Performing a Network HotSync Operation...
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Page 17: Chapter 3: Reference
Reference Palm III Organizer HotSync Menu Commands Options Menu After you install the network HotSync software on your Palm III connected organizer, additional commands appear in the HotSync Options menu. These commands enable you to view and configure network information on your Primary computer,... - Page 18 Palm III Organizer for details about this screen. About Displays information about the version of HotSync HotSync software you are using. To change the Conduit Setup settings for a network HotSync operation: 1. Tap the icon to open the Applications Launcher. 2. Tap the icon to open the HotSync screen.
- Page 19 This section explains the menu commands that are specific to the network HotSync application. Refer to the Basic Handbook for the Palm III Organizer for information about menu commands that are common to all of your Palm III organizer applications.
- Page 20 When you select the Options menu, its menu command appears on the screen. View Log Displays the Network Log screen where you can view the date and time of your last synchronization, and which applications were synchronized. page 18 Network HotSync Handbook...
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Page 21: Palm Desktop Network Hotsync Options
HotSync operation. Selecting Network HotSync Options When you install the network HotSync software on your computer, the Network command appears on the HotSync Manager menu and a Network tab appears in the HotSync Manager Setup dialog. - Page 22 Network command to check and uncheck it. Network Setup Options When you install the network HotSync software, a Network tab appears in the Setup dialog. You can use this tab to select a user name and to view TCP/IP settings. In most cases, the only information you might need to enter is the Subnet Mask address.
- Page 23 Primary computer, click the user name to remove the check mark. Note: You cannot install the network HotSync software on a user’s Palm III organizer by checking the user name in this list. Users must install the network...
- Page 24 Primary computer over a network. When you perform a local HotSync operation, you transfer this information to your Palm III organizer. If you want to expedite the network HotSync operation, you can enter your Primary computer’s Subnet Mask value. Be sure to consult your network System Administrator before changing any of these settings.
- Page 25 Primary computer during a network HotSync operation. The Subnet Mask is automatically transferred from your computer to your Palm III organizer when you perform a local HotSync operation. To display your computer’s Subnet Mask address in Windows 95: 1.
- Page 26 (or select Palm Desktop from the Start menu) to open the Palm Desktop software. 2. Click the Install button to open the Palm Install Tool dialog. 3. Click the Add button to open the Open dialog. 4. Select Palm Organizer Network Configuration Files (*.PNC) from the Files of type list.
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Page 27: Appendix A: Troubleshooting
The first step in troubleshooting a network HotSync software problem is to determine at what step it is failing. For dial-in support, there are two major phases of a network HotSync operation: 1) setting up the TCP/IP session with the dial-in server and 2) finding your Primary computer on the network. - Page 28 Primary Domain Controller (i.e., the NT RAS resides on a backup domain server or on a stand-alone server), you may get the following error message when you try to perform a dial-in network HotSync operation: “Error: authentication failure.” Possible solutions: 1.
- Page 29 PPP Timeout If you receive a PPP Timeout during the log-in procedure or any other time during a network HotSync operation, you may be using a poor quality phone line. Try again and you might get a better connection. You might also try lowering the baud rate in the Modem setting under the Prefs application, or using a different carrier.
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Page 30: Cannot Find Your Computer" Problems
HotSync software can’t find your computer, try some of the suggestions below. Check the Primary computer The most common reason for a network HotSync operation to fail — because it can’t find the Primary computer — is that something is wrong with the Primary computer. In remote situations, you’ll need an associate to help you troubleshoot this... -
Page 31: Technical Support
DNS number. Ask your System Administrator for the right Primary and Secondary DNS IP numbers to use. Technical Support If you have a problem using network HotSync software with your Palm III connected organizer, first consult with your network System Administrator and review the following: The “Troubleshooting”... -
Page 32: 3Com End User Software License Agreement
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY PALM COMPUTING, INC., A 3COM COMPANY (COLLECTIVELY, “3COM”), TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE SOFTWARE. - Page 33 Trade Secrets; Title: You acknowledge and agree that the structure, sequence and organization of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such trade secrets in confidence. You further acknowledge and agree that ownership of, and title to, the Software and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers.
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Page 34: Limited Warranty
Limited Warranty HARDWARE: Palm Computing, Inc., a 3Com company (collectively, “3Com”), warrants to the original purchaser (“Customer”) that this product will be free from defects in workmanship and materials, under normal use, for one year from the date of original purchase from 3Com or its authorized retailer. If this product... - Page 35 Products or parts shipped by Customer must be sent prepaid and packaged appropriately for safe shipment; obtaining insurance for packages is advisable. In the United States, if such products or parts are not shipped by Customer to arrive at 3Com within thirty (30) days from the date warranty service authorization is provided, Customer will pay 3Com the price of such product or part at the then- current published catalog price.
- Page 36 This warranty gives you specific legal rights which may vary depending on local law. Palm Computing, Inc., a 3Com company 1565 Charleston Road Mountain View, California 94043...
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Page 37: Index
HotSync Menu, 12, 15, 19 HotSync Screen, 5 Installing Service Templates, 24 LANSync about, 2 information, 11 performing, 11 Index Menu Commands for Network HotSync, 17 Modem Preferences checking, 27 screen, 27 Network preferences, 27 Network Command, 20 Network HotSync about, 1 dial-in, 1... - Page 38 Setup Dialog, 21 Software license agreement, 30 Subnet Mask about, 23 displaying, 23 TCP/IP software, 5 troubleshooting, 25 TCP/IP Settings Dialog, 22 Technical Support, 29 Troubleshooting, 25 User Name selecting in Palm Desktop software, 21 Warranty, 32 page 36 Network HotSync Handbook...