Troubleshooting - Electrolux EHG645BE User Manual

12 electrolux.com.au
CLEANING AND CARE
Stainless Steel Cooktop Cleaning
NOTE: Ensure any oil is cleaned off the hob before use, otherwise it may cause the hob to turn a
yellowish colour. All grades of stainless steel may stain, discolour or attain an adhering layer of grime in
normal operation. To achieve maximum surface appearance, stainless steel must be kept clean.
Do's
Clean in the direction of stainless steel brushing lines.
Wash with warm soapy water.
For stains use a specific stainless-steel cleaner ACC031.
Always clean the stainless steel after food spillage.
Use the correct sized pot as described in the owner manual.
NOTE: Do not use stainless steel cleaners on oven doors or control panels with finger print proof
coating. Refer to owner manual for specific models.
Steel Kleen
ACC032
Remove deposits with a soft cloth and warm soapy water then wipe with a dry soft cloth. If there are signs of yellowing
or stubborn stains, use a suitable stainless steel cleaner Steel Kleen (ACC032 - Available from our web shop), apply
with a soft cloth and clean in the direction of the stainless steel grain only.
After the cooktop is clean, apply stainless steel protectant Steel Power (ACC031 - Available from our web shop) which
will leave a protective coating to help prevent future stains from occurring.
Before
Don'ts
Do not clean against the stainless steel brushing lines as
this will cause scratching.
Do not use caustic cleaners.
Do not use abrasive cleaners, scourers or steel wool as this will
cause scratching.
Some foods may discolour the stainless steel.
Do not oversized pots as they can reflect heat onto the stainless
steel causing discolouration.
Steel Power
ACC031
Available at the following web shops or distributors.
https://shop.electrolux.com.au/
After

Troubleshooting

If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this
will save you from paying for a service call. You will have
to pay for a service call even in the warranty period if
the problem is one listed below.
FAULT POSSIBLE CAUSES
Burner will not light • Knob not held down long enough
even though the in 'High' position for flame safeguard
sparker is working. to engage
• Gas supply valve turned off
• Wrong knob turned
• Port blockage in ignition area
• Ignition spark plugs wet or dirty
No spark is obtained • Electricity supply is disconnected or
when control knob switched off
is activated
• Ignition spark plugs wet or dirty
Flames uneven or • Flame ports blocked or wet
tending to lift
• Burner incorrectly fitted
Flames not staying • Knob not held down long enough
on when knob in 'High' position for flame safeguard
released to engage
• Knob not set between 'High' and 'Low'
• Dirt or spillage on flame safeguard
sensor
Low heat, slow • Incorrect cooking pot or pan being used • Refer to Figure 3 (page 5)
cooking
Benchtop or knobs • Incorrect cooking pot or pan used
overheating
• Pot or pan not located on burner
properly
Cooktop stainless • Pot or pan being used is too large
steel discoloured
Outer ring of wok • This is not a failure. This is a function of
burner goes out the dual wok burner to give a very low
when set to low power flame option
Elements giving off • Protective oils being removed in
smoke or odours first cooking
when first used
Red rings, limescale
• Cooktop surface has not been cleaned
or water rings, shiny
correctly. Cleaning of the cooktop
metallic or other
surface is not covered under warranty.
discoloration,
If a service call is places to clean the
scratches/shadows,
cooktop you will be charged for the
bubbles or other
visit.
miscellaneous marks
or stains on ceramic
glass cooktop
surface
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
REMEDY
• Repeat lighting procedure and hold knob down
for 5 seconds in 'High' position
(refer page 4)
• Turn on gas supply to appliance
• Ensure the knob you are turning corresponds
to the burner you want to light
• Ensure that ports in ignition area are clean
and dry
• Dry or clean ignition spark plugs
• Switch on electricity or check fuses
• Dry or clean ignition spark plugs
• Clean or dry flame ports
• Ensure this component is fitted correctly
• Repeat lighting procedure and hold knob down
for 5 seconds in 'High' position
(refer page 4)
• Knob MUST be set between these positions
• Clean flame safe guard sensor tip
• Check Figure 3 for correct pot or pan to be used
• Ensure pot or pan is centrally located
on burner
• Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts)
• Burner is functioning as intended
• Do not worry, this is normal
Use a ceramic glass
•
cleaner such as Cerapol
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