Table of Contents
Advertisement
USER MANUAL • FACTORY SERVICE INSTRUCTIONS, GENERAL CONTACT DETAILS & RECYCLING INFORMATION
16. Factory Service
Instructions
Service for the U.S. versions of Blue Sky products is available only from our
authorized distributor, Group One Ltd., located in Farmingdale, New York.
(Service for Blue Sky products outside the United States can be obtained
through local dealers or distributors.) If your BMC MK III needs service,
follow these instructions:
1.
Review the manual and ensure that you have followed all setup
and operating instructions.
2.
Call (516) 249-1399 9:00am to 5:30pm EST and ask for
Customer Service. Explain the problem and request an RA (Return
Authorization) number. It is important to have your product serial
number available when you call. You must have an RA number
before you can obtain service.
3.
Pack the product in its original packing material and box. Please
do not return the manual. If you don't have the original packing
material and/or box, please let Customer Service know when
you call for the RA number. Blue Sky is not responsible for any
damage that occurs due to non-factory packaging.
4.
Include a legible note stating your name, shipping address (no
P.O. boxes), daytime phone number, RA number, and a detailed
description of the problem, including how it can be duplicated
5.
Write the RA number on the top of the carton.
6.
Ship the product to the address below. We recommend United
Parcel Service (UPS). Please insure the product regardless of
shipping method.
Blue Sky International
ATTN: SERVICE DEPT / RA#
70 Sea Lane
Farmingdale, NY 11735
USA
7.
Turnaround time is three to five business days depending on the
problem.
When calling for RA numbers, please ask Customer
Service what the turnaround time is. The serviced product will be
sent back to you via the same shipping method as received (i.e. if
you ship your monitor UPS Ground it will be returned UPS Ground,
UPS Red will be returned UPS Red etc...). This only applies to
products serviced under the warranty.
User Manual • Factory Service Instructions • General Contact Details • Recycling Information • Page 19
BMC MK III
17. General Contact Details
For sales and other enquiries, please contact Blue Sky at:
To discover the very latest information check out our website at:
18. Recycling Information
Blue Sky products are designed to last many years. However, if it turns out
that your Blue Sky product is damaged beyond repair, please take care that
it is properly recycled in an authorized recycling facility and in accordance
with all local environmental legislation.
Dismantling of Blue sky products should be done by qualified
individuals only. End users should not attempt to dismantle any Blue
Sky product!
Note the following aspects about recycling some of the main components of
our SAT 265 studio monitor:
Packing material: Cardboard and plastic can be recycled or burned in a
waste disposal oven.
Electronic Components: These items can be recycled according to your
local electronic equipment recycling standards. Do not burn any of the
amplifier components.
Wiring, Cables and Connectors: These items can be reused in a suitable
application or recycled according to your local electronic equipment
recycling standards.
Blue Sky International
70 Sea Lane
Farmingdale, NY 11735
USA
tel:
516 249 1399
fax:
516 249 8870
email:
support@abluesky.com
www.abluesky.com
Advertisement
Table of Contents
