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Under this circumstance
If can join network
but the connection
is unstable
If your Device
offline, check your
connection status
Please confirm
that
Operating frequency of product :
RF
BLE
2.4G WiFi
5G WiFi
Note: The product is suitable to operating in the environment of 4~40℃
For WiFi configuration modes A, Band C, follow the instructions provided by your
router manufacturer to make the indicated router configuration changes:
● In case of router configuration A (see above), Toshiba recommends enabling 5GHz
band if it is disabled in your router and choosing a distinct SSID name for the 5GHz
band (e.g. SSIDname_5G). Then follow the normal joining instructions to」oin the
5GHz network. If your router is an older 2.4GHz only router, Toshiba recommends
upgrading to a newer dual-band router.
● In case of router configuration B (see above), Toshiba recommends enabling
2.4GHz band (all routers that offer 5GHz also support 2.4GHz), and choose a
distinct SSID name for the 2.4GHz band (e.g. SSIDname_2G). Then follow the
normal joining instructions to」oin the 2.4GHz network.
● In case of router configuration C (see above), Toshiba recommends assigning
distinct SSID names for the 2.4GHz and 5GHz bands. Then follow the normal
joining instructions to one of the networks, and subsequently follow the
troubleshooting instructions for WiFi mode D.
For these steps router configuration changes are not required:
● n case of router configuration D (see above), then it is worthwhile to try operation
on the other band before making changes to the router configuration or upgrading
the router. In other words, if unstable connection using 2.4GHz then try 5GHz
instead. Or if unstable connection using 5GHz then try 2.4GHz instead. Follow the
instructions below "How to set the network to 2.4GHz or 5GHz."
● WLAN+ (Android) or WLAN Assistant (10S) functions are turned on, please turn off
and reconnect to the lntemet.
● Whether the device is properly powered
● Whether the network signal is stable
● Whether the WiFi name or password has been changed, if so, please add the
device again
Transmit frequency
2402-2480MHz
2412-2472MHz
5180-5240MHz
5260-5320MHz
Check ・Cause
Maximum transmit power
<10dBm
<20dBm
<20dBm
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