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Toshiba TSmartLife Troubleshooting
Under this circumstance
If unable to join
network at the
first time
40
● Cannot see home SSID network:
Weak signal...Since appliance radio is dual-band this means neither 2.4GHz nor
○
5GHz signal is being received by the appliance.
Just because the WiFi signal can be seen by the phone doesn't necessarily mean
that the appliance radio can see it if the signal is marginal. Long distance between
router and appliance or encountering too many barriers can reduce the signal level
too much Reorienting the router may improve the situation slightly. A better
solution would be a WiFi repeater or a higher quality router Recognize that all WiFi
routers transmit power is limited by federal regulations, but a higher quality router
can do a better job of transmitting the signal equally in all directions, have more
sensitive receivers to better handle weak signals, and have higher quality software
to minimize the dropping of connections.
● SSID network seen but cannot Join:
Networks requiring authentication ... often used with public networks at restaurants
○
or hotels. Products cannot accept the legal agreement required to join the
network. Please switch to a network that does not require authentication.
Insufficient encryption ... for cybersecurity reasons Toshiba does not recommend
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products to join non-encrypted or insufficiently encrypted networks (e.g. WEP
encryption).
Password length...for cybersecurity reasons Toshiba recommends networks to
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have strong passwords, but the maximum password length supported is 32
characters.
Incorrect password ... If trying to join a different network than the one the phone is
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currently using, then it is always possible that the network password in the phone
is no longer correct. In this case, new credentials will need to be provided.
Illegal SSID name ... TSmartLife App accepts any SSID name, but the App may
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issue warning when attempting to join network with certain non-alphanumeric or
foreign language characters.
● WLAN+ (Android} or WLAN Assistant (iOS) functions are turned on, please turn off
and reconnect to the Internet
Check ・Cause
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