The Rdx Removable Disk Backup System Does Not Appear In The Device Manager; Unit Performance Seems Slow; Write Error; Firmware Download Fails With Windows Server 2003 - HP RDX USB 3.0 Removable Disk Backup System User Manual

1. If using the internal RDX Removable Disk Backup System, turn off your server or workstation.
If using the external RDX Removable Disk Backup System, unplug the power cable.
2. Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see
Front panel with LEDs (page
hole at an angle. Keep the object straight and apply some force to eject the cartridge.
3. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge
and pull the cartridge straight out.
4. Restart your server or workstation to reset the RDX Removable Disk Backup System. If using
the external device, remember to reconnect the power cable before restarting your server or
workstation.
The RDX Removable Disk Backup System does not appear in the Device
Manager
If the unit does not appear in the Windows Device Manager and the power LED is green, follow
these steps to rescan the hardware:
1. Bring up the Device Manager:
Right-click on My Computer.
Select Manage .
Select Device Manager.
2. Right-click on the top folder (this should be your server or workstation's name). Select Scan
for Hardware Changes.
3. You should see your RDX Removable Disk Backup System listed under Disk drives. If the device
does not appear, restart the server or workstation.

Unit performance seems slow

Make sure your unit is connected to a USB 3.0 port. The unit is backwards compatible with USB
2.0, but performance will be degraded. Do not connect to a USB 1.1 port. For best performance
connect directly to a USB 3.0 root hub on the PC and not an external hub. If using an external
hub, make sure it is USB 3.0 compliant.
Be aware that the USB bus shares bandwidth between all USB devices connected to the systems,
including the RDX Removable Disk Backup System. The use of cameras, flash memory devices,
and so on, on the USB bus will decrease performance of the device. Remove extra devices if they
are not necessary. See also

Write Error

If the backup application reports a write error, follow these steps:
1. Verify that the write protect switch on the cartridge is set to the padlock open position.
2. Check the cartridge LED on the front of the cartridge. If this LED is amber, the cartridge is not
working properly. This may be due to severe damage to the cartridge. Run the RDX utility to
obtain more information about the failure.
3. Replace the cartridge if the error persists.

Firmware download fails with Windows Server 2003

If the firmware download fails with error invalid parameter and you are using Windows Server
2003, check to ensure you have at least Service Pack 1 installed.

System will not complete boot process

Some versions of BIOS do not handle large USB removable media correctly. If your system will
not complete the boot process, follow the steps below:
21)) and hold for 10–15 seconds. Do not insert the object in the
USB Configuration Guide (page

The RDX Removable Disk Backup System does not appear in the Device Manager

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