Cartridge Activity Led; Using The Rdx Utility For Diagnostics; To Run The Rdx Utility For Windows; Emergency Eject - HP RDX USB 3.0 Removable Disk Backup System User Manual

Table 2 Power LED (continued)
LED Status

Cartridge Activity LED

Table 3 Cartridge LED
LED Status
OFF
Blinking GREEN
Steady AMBER

Using the RDX utility for diagnostics

The RDX Utility is a Windows™ application that allows you to diagnose problems with your RDX
Removable Disk Backup System. It is normally installed immediately after connecting the RDX unit
to ensure that the eject function operates correctly, see
With the RDX utility, you can:
Identify RDX Removable Disk Backup Systems attached to your server or workstation.
Retrieve device and cartridge status information.
Download and upgrade the firmware in the RDX Removable Disk Backup System from
www.hp.com/support/rdx.
Test the unit and the cartridge.

To run the RDX Utility for Windows

Click Start > All Programs > RDX Utility > RDX Utility. For instructions on using the RDX utility, click
Help.

Emergency eject

NOTE: Do not emergency eject a cartridge while the cartridge activity LED is flashing.
If the cartridge does not eject, using either the eject button or the right-click eject methods, use the
following emergency eject hole method to recover the cartridge.
22 Troubleshooting
Meaning Action required
utility and try again. If necessary, use Windows Explorer to
eject the cartridge (right-click on the drive letter for the RDX
Removable Disk Backup System and select Eject).
Meaning Action required
Not ready The cartridge is not inserted correctly or the unit has no power.
Make sure the cartridge is inserted correctly; it should lock into
place with a clicking sound. Check the power cables.
Activity None. The unit is connected to a RDX service and carrying out
a read, write or seek operation.
Constant blinking indicates that the cartridge is being used for
RDX backup.
All other operations have a dot-dot-dot-dash pattern.
Fault The unit has detected a cartridge fault condition. Check for the
following fault conditions:
The cartridge is not compatible with the RDX Removable Disk
Backup System
The cartridge has been severely damaged
The cartridge has not been fully inserted
If this does not resolve the problem, run the RDX diagnostic
application.
Install the RDX utility (page 16).
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