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Troubleshooting
If you experience an operating problem with your Digital Set Top Box, please refer to the trouble-shooting table below and
then the notes that follow.
Symptom
No picture and no sound
No picture or picture is blocky in
appearance
Sound but no picture
Cannot receive station that you
could receive before
Remote control is not working
Certain stations cannot be
received from time to time
STB cannot be controlled
Poor image quality or no colours
You have forgotten or lost your
PIN code
If none of the above suggestions seem to work, try switching your Set Top Box off and then on again. If this does not work,
contact either your supplier or a qualified repair technician. Never attempt to repair your set top box yourself.
Possible cause
No channel list or wrong channel list
Short circuit in aerial lead
Defective or missing cable connection
Poorly adjusted aerial
Loose connectors or cable too long
Aerial too small
SCART connector not fully plugged in
Aerial poorly adjusted or defective
Program is being broadcast with
altered parameters
SCART connector not fully plugged in
Program is no longer broadcast
Interference with „DECT" phones or
wireless equipment
Program is being broadcast with
altered parameters
Obstacle in between remote control
and receiver
Transport stream defect
Flat battery
These services are not transmitted 24 hours a day and can sometimes be una-
vailable. This is not a fault.
Obstacle in between remote control
and receiver
Wrong TV SCART out signal
Inappropriate video type selected
Remedy
Do an automatic station scan
Turn off receiver, remove short
circuit and then turn on again
Check all cables
Adjust aerial
Check connectors and shorten
cable
Use a bigger aerial
Check SCART connector
Check aerial
Do an automatic search (see
Advanced Installation)
Check SCART connector
None
Move phone/wireless equipment
away from the receiver to a loca-
tion where interference ceases
Do an automatic search (see
Advanced Installation)
Remove obstacle
Unplug receiver and then plug in
again
Replace battery
Remove obstacle
Try changing from RGB to CVBS
or vice versa (see Configuration)
Set video output according to TV
set video requirements (see Con-
figuration)
Reset from the Parental Control
Screen. To access the Parental
Control Screen, use the following
4-digit code: 8111. Keep this code
secret to prevent others from
using it.
Refer to section "Protection of
minors" on page 18 for more
detailed information.
T
ROUBLESHOOTING
19
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