Technical Specifications; Troubleshooting - Philips neoViu D1 Quick Reference Manual

Technical Specifications

CPU
Android OS
Video/Audio output
Video format
Audio format
Photo format
Network
Operation temperature
Power
Power consumption

Troubleshooting

Issue
No display after
powered on
TV with images without
Voice
Fail to connect the
network
Controller failure
ARM Quad 64-bit Cortex-A53
Android ™ 9.0 or higher
HDMI
H.265 10-bit 4K*2K@60fps, H.264 AVC/MVC 4K*2K@30fps, VP9, AVS+, MPEG1/2/4
ASP, WMV/VC-1, RealVideo8/9/10 and other video formats
MPEG1/2/4, MP3, AAC/HE-AAC, WMA/WMA-pro, FLAC, OGG and other audio formats
JPG, BMP, PNG and other photo formats
Wi-Fi 2.4G/5.0G Hz 802.11a/b/g/n/ac
0℃~40℃
Input: AC100-240V 50/60Hz
Output: DC 5V/1A
<5W
Possible reason
The power cord is not connected or the
outlet is not powered.
NeoViu D1 in MUTE state
Volume is too low
Cable connect is abnormal
Wi-Fi closed or the signal is too weak
Remote is not paired correctly to the
NeoViu D1
Remote control is with low battery
Remote control is broken
Connected the power plug and
ensure the voltage of the socket is
normal.
Please press mute button to restore
volume
Turn up the volume
Please reconnect internet
Please restart the Wi-Fi or adjust the
position of Router
Please re-pairing
Please change the batteries
Please send it to the local
maintenance station for checking
7 / 8
Solution