Error Indicators; Printing Problems - Epson WorkForce Pro WP-4010 Series Quick Setup Instructions

3
W indows: If you see the AutoPlay window, click
Run Setup.exe. If you see the User Account Control
screen, click Yes or Continue.
M ac OS X: Double-click the
®
4
C lick Install (Windows) or Continue (Mac OS X) and follow
the instructions on your computer screen.
Any problems?
Network setup and printing problems
• Press the button to print a network status sheet.
• When using TCP/IP, make sure your network's DHCP option
is enabled.
• Try changing the network cable and/or the network port
connection to your router.
• Disable the firewall temporarily to see if that may be
causing the problem. Contact your firewall manufacturer for
assistance.
• If you have assigned a static IP address, make sure it is not
being used by another device.
Setup is unable to find my printer after connecting it
with a USB cable.
Make sure it is securely connected as shown:

Printing problems

P rinting stops when an ink cartridge is expended. If a cartridge
is expended, you must replace it to continue printing.
Print quality problems
• Make sure your paper is loaded printable side down in the
cassette (usually the whiter, brighter, or glossy side).
• If you notice light or dark bands across your printouts or they
are too faint, run a nozzle check to see if the print head needs
cleaning. See the online User's Guide for more information.
• The ink cartridges may be low on ink. Check your cartridge
levels and replace cartridges, if necessary. See the online
User's Guide for more information.
Epson icon.

Error indicators

If you see one of the error indicators below, follow the steps
here to proceed:
On Flashing slowly
Paper is out, paper size doesn't match, or multiple
sheets have fed at the same time. Load paper
correctly and press the
Paper is jammed in the cassette, the duplexer, or
inside the printer. Remove the jammed paper and
press the
The front cover is open. Close the cover.
The indicated ink cartridge is running low on ink.
Make sure you have a replacement cartridge.
The indicated ink cartridge is expended or not
installed correctly. Replace or reinstall the ink
cartridge.
The maintenance box is nearing the end of its
service life. Make sure you have a replacement
box.
The maintenance box is at the end of its service
life or not installed. Press the
at the same time to clear the error, then replace
the maintenance box.
Printer error. Turn the printer off and check
for jammed paper. Make sure you remove the
protective foam and plastic from inside the printer.
Then turn the printer back on. If the error does not
clear, contact Epson.
Network connection error. Turn the printer off and
then on again. Check all network cables and router
connections.
Any questions?
On-screen help with your software
Select Help or ? when you're using your software.
User's Guide
Click the icon on your desktop (or in the Applications/Epson
Software/Guide folder on Mac OS X) to access the online
User's Guide, software downloads, Epson Supplies Central
and more (requires an internet connection). If you don't have
a User's Guide icon, you can install it from the CD or go to
the Epson website, as described under "Epson Technical
Support."
Epson technical support
Visit epson.com/support (U.S.) or epson.ca/support
(Canada) where you can download drivers, view manuals, get
FAQs, or e-mail Epson.
You may also speak with a support specialist by calling:
• U .S.: (562) 276-7202, 6
through Friday, and 7
• C anada: (905) 709-2567, 6
Monday through Friday
Days and hours of support are subject to change without
notice. Toll or long distance charges may apply.
Recycling
Epson offers a recycling program for end of life hardware and
ink cartridges. Please go to www.epson.com/recycle for
information on how to return your products for proper disposal.
Flashing fast
paper feed button.
paper feed button.
and
to 8 , Pacific Time, Monday
AM PM
to 4 Saturday
AM PM
to 8 , Pacific Time,
AM PM
ink
buttons
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