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User's Guide
Solving Problems
Checking the Printer Status
Checking the Error Indicators on the Printer
When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.
: On
: Flashing slowly
: Flashing fast
Light
Situation
No paper is loaded or more than one sheet
has been fed at a time.
A paper jam has occurred.
Initial ink charging may not be complete.
The
An ink pad is nearing or at the end of its
service life.
A printer error has occurred.
The printer has started in recovery mode
because the firmware update failed.
Solving Problems
b
B
light and
light flash alternately.
Solutions
Load paper and press the
Remove the paper and press the
button.
See the Start Here poster to complete initial ink
charging.
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad*. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or
button to continue printing. The
lights stop flashing for the time being, however, they
will continue to flash at regular intervals until the ink
pad is replaced.
Open the scanner unit and remove any paper or
protective material inside the printer. Turn the power
off and on again.
If the error continues to occur after turning the power
off and on again, contact Epson support.
Follow the steps below to try to update the firmware
again.
1. Connect the computer and the printer with a USB
cable.
2. Visit your local Epson website for further
instructions.
71
or
button.
or
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