Epson WorkForce Pro WP-4010 User Manual
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Epson WorkForce Pro WP-4010 User Manual

Epson WorkForce Pro WP-4010 User Manual

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Pro WP-4010/WP-4023
User's Guide

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Summary of Contents for Epson WorkForce Pro WP-4010

  • Page 1 ® WorkForce Pro WP-4010/WP-4023 User's Guide...

  • Page 3: Table Of Contents

    Contents WorkForce Pro WP-4010/WP-4023 User's Guide ..................9 Product Basics ............................10 Printer Parts Locations ........................10 Printer Parts - Top ......................... 11 Printer Parts - Back........................12 Printer Parts - Inside ........................13 Printer Parts - Control Panel Buttons and Lights ................13 The Power Off Timer ..........................
  • Page 4 Double-sided Printing Options - Windows................. 45 Print Density Adjustments - Windows ..................46 Selecting Additional Layout and Print Options - Windows ............. 46 Custom Color Correction Options - Windows................47 Additional Settings Options - Windows ..................49 Selecting a Printing Preset - Windows................... 49 Printing Your Document or Photo - Windows ................
  • Page 5 Checking Cartridge and Maintenance Box Status With Windows..........82 Checking Cartridge and Maintenance Box Status With Mac OS X ..........85 Purchase EPSON Ink Cartridges and Maintenance Box..............87 Ink Cartridge and Maintenance Box Part Numbers ............... 87 Removing and Installing Ink Cartridges....................87 Replacing the Maintenance Box......................
  • Page 6 Solving Problems ............................ 109 Checking for Software Updates......................109 Printer Light Status........................... 109 Running a Printer Check ........................112 Solving Setup Problems ........................113 Noise After Ink Installation ......................114 Software Installation Problems ....................114 Solving Network Problems ....................... 115 Product Cannot Connect to a Wireless Router or Access Point ..........
  • Page 7 Software Notices (WorkForce Pro WP-4010)................... 148 Software Notices (WorkForce Pro WP-4023)................... 153 Trademarks ............................158 Copyright Notice..........................158 A Note Concerning Responsible Use of Copyrighted Materials........... 159 Default Delay Times for Power Management for EPSON Products ..........159 Copyright Attribution ........................159...

  • Page 9: Workforce Pro Wp-4010/Wp-4023 User's Guide

    WorkForce Pro WP-4010/WP-4023 User's Guide Welcome to the WorkForce Pro WP-4010/WP-4023 User's Guide.

  • Page 10: Product Basics

    Printer Parts Locations The Power Off Timer Wireless Printing from a Mobile Device Using EPSON Connect Email Print Printer Parts Locations See these sections to identify the parts on your printer. Printer Parts - Top Printer Parts - Back...

  • Page 11: Printer Parts - Top

    Printer Parts - Top Edge guides on paper cassette Paper stopper Output tray extension Output tray Edge guides on rear MP tray Rear MP (multipurpose) tray Feeder guard Parent topic: Printer Parts Locations...

  • Page 12: Printer Parts - Back

    Printer Parts - Back USB port Ethernet LAN port Maintenance box Duplexer (rear unit) AC inlet Parent topic: Printer Parts Locations...

  • Page 13: Printer Parts - Inside

    Printer Parts - Inside Ink cartridge slots Front cover Print head Parent topic: Printer Parts Locations Printer Parts - Control Panel Buttons and Lights WP-4023...
  • Page 14 power light power button network status button The Wi-Fi button paper feed button black cleaning button color cleaning button cancel button The WiFi light maintenance box light paper light ink out lights WP-4010 power light power button network status button paper feed button black cleaning button...

  • Page 15: The Power Off Timer

    color cleaning button cancel button The Ethernet light maintenance box light paper light ink out lights Parent topic: Printer Parts Locations Related references Printer Light Status The Power Off Timer The product turns off automatically if it is not used for a period of time after it enters sleep mode. You can adjust the time period before power off, but increasing the time reduces the product's energy efficiency.

  • Page 16: Changing The Power Off Timer Setting - Mac Os X

    3. Select the time period you want as the Power Off Timer setting. 4. Click Apply. 5. When you see the confirmation message, click Yes, then close the Printer Settings window. Parent topic: The Power Off Timer Changing the Power Off Timer Setting - Mac OS X You can use the printer software to change the time period before the printer turns off automatically.

  • Page 17: Wireless Printing From A Mobile Device

    • Mac OS X 10.4/10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Open Print Queue or Print Queue. Select Utility. 2. Select Printer Settings. You see this window: 3.

  • Page 18: Using Epson Connect Email Print

    Product Basics Using EPSON Connect Email Print With EPSON Connect Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Email Print features a unique email address assigned to your EPSON product, similar to having a dedicated fax number.

  • Page 19: Loading Paper

    Loading Paper in the Cassette Loading Paper in the Rear MP (Multipurpose) Tray Loading Envelopes Paper Loading Capacity Available EPSON Papers Paper or Media Type Settings Setting the Paper Size for Each Source Installing the Optional Second Paper Cassette Loading Paper in the Cassette You can load Letter (8.5 ×...
  • Page 20 2. Pull out the paper cassette. 3. Slide the edge guides outward. Note: If you are using legal-size paper, squeeze the tab to extend the paper cassette.
  • Page 21 4. Load a stack of paper, printable side down, in the cassette as shown.
  • Page 22 5. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits beneath the top edges of the guide, and is not sticking out from the end of the cassette.
  • Page 23 Caution: To prevent paper feeding problems, make sure you do not load too much paper in the cassette. 6. Gently replace the paper cassette. 7. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper. Do not remove or insert the paper cassette during printing.

  • Page 24: Loading Paper In The Rear Mp (Multipurpose) Tray

    Parent topic: Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper in the Rear MP (Multipurpose) Tray Loading Envelopes Loading Paper in the Rear MP (Multipurpose) Tray You can print documents on a variety of paper types and sizes. 1.
  • Page 25 2. Pull up the rear MP tray. 3. Flip the feeder guard forward, then slide the edge guides outward.
  • Page 26 4. Insert paper, glossy or printable side up and short edge first, in the center of the tray. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Caution: To prevent paper feeding problems, make sure you do not load too much paper in the tray.

  • Page 27: Loading Envelopes

    Note: You can load binder paper with holes in the rear MP tray. The paper must be one of the following sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14 inches [216 ×...
  • Page 28 2. Pull up the rear MP tray. 3. Flip the feeder guard forward, then slide the edge guides outward.
  • Page 29 4. Insert envelopes, short edge first and with the flap facing down, in the center of the tray. 5. Slide the edge guides against the envelopes, but not too tightly. Always follow these envelope loading guidelines: • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time.

  • Page 30: Paper Loading Capacity

    — 20 sheets Paper Matte EPSON Premium Presentation Paper Matte Double-sided EPSON Ultra Premium Presentation Paper Matte EPSON Brochure & Flyer Paper Matte Double-sided EPSON Photo Paper Glossy EPSON Premium Photo Paper Glossy EPSON Ultra Premium Photo Paper Glossy EPSON Premium Photo Paper...

  • Page 31: Available Epson Papers

    — 10 envelopes Parent topic: Loading Paper Available EPSON Papers You can purchase genuine EPSON ink and paper at EPSON Supplies Central at www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also purchase supplies from an EPSON authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).

  • Page 32: Paper Or Media Type Settings

    Paper Type Size Part number Sheet count EPSON Premium Photo Paper 4 × 6 inches (102 × 152 mm) S041808 Glossy S041727 5 × 7 inches (127 × 178 mm) S041464 8 × 10 inches (203 × 254 mm) S041465 Letter (8.5 ×...

  • Page 33: Setting The Paper Size For Each Source

    Premium Presentation Paper Matte EPSON Premium Presentation Paper Matte Double-sided EPSON Ultra Premium Presentation Paper Matte EPSON Brochure & Flyer Paper Matte Double- sided EPSON Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy EPSON Premium Photo Paper Glossy...
  • Page 34 • Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name and select Properties. 2. Click the Optional Settings tab. 3.

  • Page 35: Setting The Paper Size For Each Source - Mac Os X

    5. If you want the printer software to warn you if you try to print with the wrong paper size, select the Paper Size Notice checkbox. Note: If you turn on Paper Size Notice, the printer will prevent you from printing with the wrong paper size settings.
  • Page 36 3. Select the paper size you loaded in each paper source as the Paper Size Loaded. If your paper doesn't match any of the sizes listed for the rear MP tray, select Others. 4. If you want the printer software to warn you if you try to print with the wrong paper size, select the Paper Size Notice checkbox.

  • Page 37: Installing The Optional Second Paper Cassette

    Installing the Optional Second Paper Cassette You can install the optional paper cassette to provide more paper capacity. 1. Turn off the product and unplug the power cord and any connected cables. Caution: To avoid electric shock, make sure you unplug the power cord. 2.
  • Page 38 4. Reconnect the power cord and connector cables, and plug in the product. 5. Turn on the product. Parent topic: Loading Paper...

  • Page 39: Printing From A Computer

    Note: If you have an internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
  • Page 40 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. Select the Paper Source setting that indicates where you loaded the paper you want to print on. 5.

  • Page 41: Paper Source Options - Windows

    7. Select the type of paper you loaded as the Paper Type setting. Note: Check the paper type settings list for details. 8. Select the Quality setting that matches the print quality you want to use. 9. Select a Color option: •...

  • Page 42: Print Quality Options - Windows

    Rear MP Tray Selects the paper in the rear MP tray as the paper source. Paper Cassette 1 Selects the paper in cassette 1 as the paper source. Paper Cassette 2 Selects the paper in cassette 2 as the paper source. Note: If your product only has one paper cassette, the Paper Cassette 2 option will not be available.

  • Page 43: Selecting Double-Sided Printing Settings - Windows

    Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting the 2-Sided Printing checkbox on the Main tab. Automatic double-sided printing is only available if you have loaded plain paper in these sizes: Letter (8.5 ×...
  • Page 44 4. Select the double-sided printing options you want to use. 5. Click OK to return to the Main tab. 6. Click the Print Density button. You see this window:...

  • Page 45: Double-Sided Printing Options - Windows

    7. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 8. If you selected the User-Defined document type, select the Adjustments options you want to use. 9.

  • Page 46: Print Density Adjustments - Windows

    Print Density Adjustments - Windows When you select the User-Defined setting, you can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent ink smearing.

  • Page 47: Custom Color Correction Options - Windows

    1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of the your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting.
  • Page 48 Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. If you select the Adobe RGB color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos.

  • Page 49: Additional Settings Options - Windows

    Parent topic: Selecting Additional Layout and Print Options - Windows Additional Settings Options - Windows You can select any of the Additional Settings options to customize your print. Some options may be pre- selected or unavailable, depending on other settings you have chosen. Rotate 180º...

  • Page 50: Printing Your Document Or Photo - Windows

    2. Place your cursor over a Printing Presets option to view its list of settings. 3. Use any of the available options on the screen to control your printing presets. 4. To choose an option for printing, select it. 5. Click OK. Parent topic: Printing with Windows Printing Your Document or Photo - Windows...

  • Page 51: Selecting Default Print Settings - Windows

    2. Click OK or Print to start printing. Parent topic: Printing with Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.

  • Page 52: Changing The Language Of The Printer Software Screens

    3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows...

  • Page 53: Changing Automatic Update Options

    You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...

  • Page 54: Printing With Mac Os X 10.5, 10.6, Or 10.7

    3. Do one of the following for each type of update: • To change how often the software checks for updates, select a setting in the Check every menu. • To disable the automatic update feature, select the Never option. 4.

  • Page 55: Selecting Basic Print Settings - Mac Os X 10.5/10.6/10.7

    Selecting Page Setup Settings - Mac OS X 10.5/10.6/10.7 Selecting Print Layout Options - Mac OS X 10.5/10.6/10.7 Sizing Printed Images - Mac OS X 10.5/10.6/10.7 Selecting Double-sided Printing Settings - Mac OS X 10.5/10.6/10.7 Managing Color - Mac OS X 10.5/10.6/10.7 Printing Your Document or Photo - Mac OS X 10.5/10.6/10.7 Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7 Parent topic:...
  • Page 56 Note: The print window may look different, depending on the version of Mac OS X and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 57 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
  • Page 58 9. Select the type of paper you loaded as the Media Type setting. Note: Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11. Select any of the available print options. Paper Source Options - Mac OS X 10.5/10.6/10.7 Print Quality Options - Mac OS X 10.5/10.6/10.7 Print Options - Mac OS X 10.5/10.6/10.7...

  • Page 59: Paper Source Options - Mac Os X 10.5/10.6/10.7

    Paper Source Options - Mac OS X 10.5/10.6/10.7 You can select any of the available options in the Paper Source menu to print from paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Rear MP Tray Selects the paper in the rear MP tray as the paper source.

  • Page 60: Print Options - Mac Os X 10.5/10.6/10.7

    Print Options - Mac OS X 10.5/10.6/10.7 You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Flips the printed image left to right.

  • Page 61: Sizing Printed Images - Mac Os X 10.5/10.6/10.7

    • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. •...

  • Page 62: Selecting Double-Sided Printing Settings - Mac Os X 10.5/10.6/10.7

    • To print only selected pages in a multi-page document, select an option from the Pages to Print pop- up menu. • To adjust the order in which pages are printed, select an option from the Page Order pop-up menu. •...
  • Page 63 Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the version of Mac OS X you are using. 1.

  • Page 64: Double-Sided Printing Options And Adjustments - Mac Os X

    3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac OS X Parent topic: Printing with Mac OS X 10.5, 10.6, or 10.7 Double-sided Printing Options and Adjustments - Mac OS X...

  • Page 65: Color Matching And Color Options - Mac Os X 10.5/10.6/10.7

    Color Matching and Color Options - Mac OS X 10.5/10.6/10.7 You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software, or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.

  • Page 66: Printing Your Document Or Photo - Mac Os X 10.5/10.6/10.7

    Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.

  • Page 67: Checking Print Status - Mac Os X 10.5/10.6/10.7

    Parent topic: Printing with Mac OS X 10.5, 10.6, or 10.7 Checking Print Status - Mac OS X 10.5/10.6/10.7 During printing, you can view the progress of your print job, control printing, and check ink cartridge status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2.

  • Page 68: Printing Preferences - Mac Os X 10.5/10.6/10.7

    4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac OS X 10.5/10.6/10.7 Parent topic: Printing with Mac OS X 10.5, 10.6, or 10.7 Printing Preferences - Mac OS X 10.5/10.6/10.7 You can select from these settings on the Driver tab. Thick paper and envelopes Prevents ink from smearing when you print on envelopes or other thick paper.

  • Page 69: Printing With Mac Os X 10.4

    Printing with Mac OS X 10.4 You can print with your product using any Mac OS X printing program, as described in these sections. Selecting Page Setup Settings - Mac OS X 10.4 Selecting Basic Print Settings - Mac OS X 10.4 Selecting Print Layout Options - Mac OS X 10.4 Sizing Printed Images - Mac OS X 10.4 Selecting Double-sided Printing Settings - Mac OS X 10.4...

  • Page 70: Selecting Basic Print Settings - Mac Os X 10.4

    3. Select your product as the Format for setting. 4. Select the size of the paper you loaded as the Paper Size setting. You can also select a custom setting to create a custom paper size. 5. Select the orientation of your document or photo as shown in the page setup window. Note: If you are printing an envelope, select the icon.
  • Page 71 1. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 2. Select your product as the Printer setting. 3.
  • Page 72 4. Select Print Settings from the pop-up menu. 5. Select the Paper Source setting that indicates where you loaded the paper you want to print on. 6. Select the type of paper you loaded as the Media Type setting. Note: Check the paper type settings list for details. 7.

  • Page 73: Paper Source Options - Mac Os X 10.4

    Paper Source Options - Mac OS X 10.4 You can select any of the available options in the Paper Source menu to print from paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Rear MP Tray Selects the paper in the rear MP tray as the paper source.

  • Page 74: Print Options - Mac Os X 10.4

    Print Options - Mac OS X 10.4 You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Flips the printed image left to right.

  • Page 75: Selecting Double-Sided Printing Settings - Mac Os X 10.4

    • To adjust the order in which pages are printed, select one of the Page Order options. • To print only selected pages in a multi-page document, select one of the Print options. • To scale the image to fit on a specific paper size, select the Scale to fit paper size option and select a paper size from the pop-up menu.

  • Page 76: Managing Color - Mac Os X 10.4

    Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. 1. Select one of the Two-sided Printing options. 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.

  • Page 77: Color Options - Mac Os X 10.4

    1. Select Color Options from the pop-up menu in the print window. 2. Select one of the available options. Color Options - Mac OS X 10.4 Parent topic: Printing with Mac OS X 10.4 Color Options - Mac OS X 10.4 You can select from these settings on the Color Options menu.

  • Page 78: Printing Preferences - Mac Os X 10.4

    1. Select Extension Settings from the pop-up menu in the print window. 2. Select any of the available printing preferences. Printing Preferences - Mac OS X 10.4 Parent topic: Printing with Mac OS X 10.4 Printing Preferences - Mac OS X 10.4 You can select from these settings on the Driver tab.

  • Page 79: Checking Print Status - Mac Os X 10.4

    Checking Print Status - Mac OS X 10.4 Parent topic: Printing with Mac OS X 10.4 Checking Print Status - Mac OS X 10.4 During printing, you can view the progress of your print job, control printing, and check ink cartridge status.

  • Page 80: Cancelling Printing Using A Product Button

    2. Select the following options as necessary: • To cancel printing, click the print job and click Delete. • To pause printing, click the print job and click Hold. To resume printing, click the print job marked "Hold" and click Resume. •...

  • Page 81: Replacing Ink Cartridges And Maintenance Boxes

    Note: Please dispose of your used EPSON branded ink cartridges and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink cartridges and maintenance boxes to Epson for proper disposal, please go to www.epson.com/recycle...

  • Page 82: Checking Cartridge And Maintenance Box Status With Windows

    maintenance box light ink out lights • If the light is flashing, a cartridge is low, or the maintenance box is nearing the end of its service life. You can continue printing until the cartridge or maintenance box needs replacement. •...
  • Page 83 Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, EPSON Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences.
  • Page 84 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges...

  • Page 85: Checking Cartridge And Maintenance Box Status With Mac Os X

    • Mac OS X 10.4/10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Open Print Queue or Print Queue. Select Utility. 2. Select EPSON Status Monitor. You see this window:...
  • Page 86 • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, EPSON Status Monitor will not display an accurate cartridge status. Parent topic:...

  • Page 87: Purchase Epson Ink Cartridges And Maintenance Box

    EPSON authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Note: We recommend that you use genuine EPSON maintenance boxes and cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage.
  • Page 88 Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. 1.
  • Page 89 5. Remove the cartridge from the package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print. 6.

  • Page 90: Replacing The Maintenance Box

    Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase EPSON Ink Cartridges and Maintenance Box Replacing the Maintenance Box Make sure you have a new maintenance box before you begin. Caution: Do not reuse a maintenance box that has been removed and left uninstalled for more than a...
  • Page 91 1. Make sure the product is not printing. 2. Remove the new maintenance box from its package. Caution: Do not touch the green chip on the maintenance box. 3. Press the buttons on the sides of the duplexer (rear unit) and remove it.
  • Page 92 4. Grasp the maintenance box as shown and pull it out of its holder. Note: Do not tilt the used maintenance box or take it apart. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
  • Page 93 6. Insert the new maintenance box into the holder and push it all the way in. 7. Press the buttons on the sides of the duplexer (rear unit) and reattach it. Parent topic: Replacing Ink Cartridges and Maintenance Boxes...
  • Page 94 Related concepts Purchase EPSON Ink Cartridges and Maintenance Box...

  • Page 95: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Cleaning the Paper Path Print Head Maintenance...

  • Page 96: Checking The Nozzles Using A Computer Utility

    3. Hold down the color cleaning button as you press the power button to turn the printer back on. Hold down both buttons until the power light begins to flash, then release the buttons. 4. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 5.
  • Page 97 1. Load a few sheets of plain paper in the product. 2. Do one of the following: • Windows: Right-click the product icon in the Windows taskbar. • Mac OS X 10.6/10.7: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print &...
  • Page 98 4. Click Print. 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head.

  • Page 99: Print Head Cleaning

    Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related topics Replacing Ink Cartridges and Maintenance Boxes Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low.

  • Page 100: Cleaning The Print Head Using A Computer Utility

    3. Hold down either the black cleaning or the color cleaning button for 3 seconds to start the cleaning cycle, which lasts around 1 minute. The power light flashes throughout the cleaning cycle and stays on green when the cleaning cycle is finished.
  • Page 101 • Mac OS X 10.6/10.7: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. • Mac OS X 10.4/10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print &...
  • Page 102 4. Select the cleaning cycle you want to run, based on the nozzle check pattern. 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product during a cleaning cycle or you may damage it. 6.

  • Page 103: Print Head Alignment

    Print head needs cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again. If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait at least 6 hours.
  • Page 104 • Mac OS X 10.6/10.7: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. • Mac OS X 10.4/10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print &...
  • Page 105 5. Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set. • After choosing each pattern number, click Next. • If no patterns are aligned in one or more of the sets, choose the closest one in each set and click Realignment.

  • Page 106: Cleaning The Paper Path

    Cleaning the Paper Path If you see ink on the back of a printout, you can clean the paper path to remove any excess ink. 1. Load a few sheets of plain paper in the rear MP tray. 2. Press the paper feed button to load and eject paper.

  • Page 107: Cleaning And Transporting The Product

    Cleaning and Transporting the Product If your product gets dirty or you need to move it some distance, follow the instructions in these sections. Cleaning the Product Transporting the Product Cleaning the Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzine, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 108 5. Close the feeder guard, paper support, and output tray as shown. 6. Pack the product in its original box or one of a similar size using the protective materials that came with it. 7. Keep the product level during transportation; otherwise the ink may leak. If print quality has declined when you print again in a new location, clean and align the print head.

  • Page 109: Solving Problems

    When to Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit the driver download site at (U.S. downloads Canadian downloads).
  • Page 110 Lights power WiFi (WorkForce Pro WP-4023) maintenance box paper ink out Light status Condition/solution The printer is turned on. power light is on power light is flashing The printer is busy. Wait for the power light to stop flashing before turning off the printer.
  • Page 111 All lights are flashing Printer error. Check in the cassette, inside the printer, and in the duplexer to remove the jammed paper. Turn the printer off and then back on again. If the error does not clear, contact Epson.

  • Page 112: Running A Printer Check

    Light status Condition/solution The firmware update has failed, and the The yellow ink out light is flashing printer is in recovery mode. Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for instructions on repeating the firmware update. Parent topic:...

  • Page 113: Solving Setup Problems

    • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the printer may have a problem. Check the other solutions in this book. If they do not work, contact Epson. Parent topic:...

  • Page 114: Noise After Ink Installation

    • If the product's print head stops moving or making noise, and the charging process has not finished after 15 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...

  • Page 115: Solving Network Problems

    Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac OS X Printer Window Cannot Print Over a Network Printing a Network Status Sheet Parent topic:...

  • Page 116: Network Software Cannot Find Product On A Network

    Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel. •...

  • Page 117: Printing A Network Status Sheet

    • If you are connecting the product via EpsonNet Setup and the WiFi light on your product is not solid green (WorkForce Pro WP-4023), make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related tasks Printing a Network Status Sheet Printing a Network Status Sheet...

  • Page 118: Paper Jam Problems Inside The Product

    • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick. • Load paper in the cassette printable side down. • Do not load binder paper with holes in the cassette. •...
  • Page 119 4. Close the front cover. 5. If any jammed paper remains near the output tray, carefully remove it. 6. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer...

  • Page 120: Paper Jam Problems In The Cassette

    Paper Jam Problems in the Cassette If paper has jammed in the cassette, try this solution: 1. Close the output tray. 2. Pull out the paper cassette. 3. Remove any jammed paper inside the cassette. 4. Remove any paper jammed inside the paper cassette slot.
  • Page 121 5. Carefully follow all paper loading instructions when you load new paper. 6. Replace the paper cassette.

  • Page 122: Paper Jam Problems In The Duplexer

    7. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Duplexer Paper Jam Problems in the Duplexer If paper has jammed in the duplexer (rear unit), try these solutions: 1.
  • Page 123 4. If paper is jammed in the duplexer, remove the paper as shown. 5. Press the buttons on the duplexer as you press it into place on your product.

  • Page 124: Paper Ejection Problems

    6. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Cassette Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: •...

  • Page 125: Solving Problems Printing From A Computer

    Related tasks Cancelling Printing Using a Product Button Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Nothing Prints Noise Occurs, But Nothing Prints Noise When Product Sits for a While Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow...

  • Page 126: Noise Occurs, But Nothing Prints

    2. Right-click your product name, select Printing Preferences, and select your product name again if necessary. 3. Click the Maintenance tab. 4. Click the Extended Settings button. 5. Select Enable EPSON Status Monitor 3, then click OK. 6. Click the Monitoring Preferences button. 7. Click the Shortcut Icon box.

  • Page 127: Error After Cartridge Replacement

    8. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Error After Cartridge Replacement If you see an error light or error message after you replace an ink cartridge, follow these steps: 1. Remove and reinsert the ink cartridge you replaced, making sure to push it all the way into its slot. 2.

  • Page 128: Solving Page Layout And Content Problems

    • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Note: Leave these options turned on when you print on EPSON Iron-on Cool Peel Transfer paper, if available for your product.

  • Page 129: Too Many Copies Print

    Related tasks Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7 Selecting Basic Print Settings - Mac OS X 10.4 Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies.

  • Page 130: Incorrect Margins On Printout

    Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • Make sure you selected the correct margins for your paper size in your printing program. •...

  • Page 131: Incorrect Image Size Or Position

    Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. •...

  • Page 132: Blurry Or Smeared Printout

    • Make sure your paper meets the specifications for your product. • Use EPSON papers to ensure proper saturation and absorption of genuine EPSON inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.

  • Page 133: Faint Printout Or Printout Has Gaps

    Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Related references Available EPSON Papers Paper Specifications Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Double-sided Printing Settings - Windows Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7...

  • Page 134: Grainy Printout

    Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7 Selecting Basic Print Settings - Mac OS X 10.4 Cleaning the Paper Path Related topics Replacing Ink Cartridges and Maintenance Boxes Grainy Printout...

  • Page 135: Incorrect Colors

    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software. • For best results, use genuine EPSON ink and paper. Parent topic: Solving Print Quality Problems...

  • Page 136: When To Uninstall Your Product Software

    6. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: When to Uninstall Your Product Software Uninstalling Product Software - Mac OS X In most cases, you do not need to uninstall your product software before re-installing it.

  • Page 137: Where To Get Help

    Note: If you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstall Center utility, visit the Epson download site (U.S. downloads Canadian downloads). 2. Follow the instructions on the screen to install the Uninstall Center.
  • Page 138 Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine EPSON ink and paper at EPSON Supplies Central at www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales).

  • Page 139: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life products. Please go to www.epson.com/recycle information on how to return your products for proper disposal. Windows System Requirements Mac System Requirements...

  • Page 140: Mac System Requirements

    Note: Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for the latest in compatibility and drivers for your product. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: •...

  • Page 141: Printable Area Specifications

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-EPSON brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 142 Single sheets Top: 0.12 inch (3 mm) minimum Left: 0.12 inch (3 mm) minimum Right: 0.12 inch (3 mm) minimum Bottom: 0.12 inch (3 mm) minimum Envelopes...

  • Page 143: Ink Cartridge Specifications

    Technical Specifications Ink Cartridge Specifications Note: We recommend that you use genuine EPSON maintenance boxes and cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage. Part of the ink from the included set of cartridges is used for priming the printer. Yields vary considerably based on images printed, print settings, paper type, frequency of use, and temperature.

  • Page 144: Electrical Specifications

    50/60 Hz Input frequency range 49.5/60.5 Hz Rated current 0.5/0.25 A Power consumption WorkForce Pro WP-4010: Printing: 22 W (ISO/IEC24712) Ready mode: 5.0 W Sleep mode: 2.2 W Power off mode: 0.3 W WorkForce Pro WP-4023: Printing: 23 W (ISO/IEC24712) Ready mode: 6.0 W...

  • Page 145: Environmental Specifications

    Environmental Specifications Temperature Operating: 50 to 95 ºF (10 to 35 ºC) Storage: –4 to 104 ºF (–20 to 40 ºC) 1 month at 104 ºF (40 ºC) Humidity Operating: 20 to 80% RH (non-condensing) Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications...

  • Page 146: Safety And Approvals Specifications

    • Manufacturer: Marvell Semiconductor Inc. • Type: SP88W8786-MD0-2C2T00 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 147: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life products. Please go to www.epson.com/recycle information on how to return your products for proper disposal. FCC Compliance Statement Software Notices (WorkForce Pro WP-4010)

  • Page 148: Software Notices (Workforce Pro Wp-4010)

    Programs (each is defined in Section 6) until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code above, please contact Epson customer support for your region. You shall comply with the license terms of each open source software program.
  • Page 149 The list of GPL Programs: busybox_1.7.2 coreutils_5.2.1 debianutils_2.6.2 dpkg_1.10.18 hostname_2.10 ifupdown_0.6.4 inetutils-ftpd_1.4.2 initscripts_2.85 libc6_2.3.6 libgcc1_4.1.1 login_4.0.3 module-init-tools-1.60.9 net-tools_1.60 netbase_4.14 procps_3.1.14 sysvinit-2.85 telnetd_0.17.21 udhcp 0.9.8cvs20050124-5 util-linux-2.12 GNU LGPL This printer product includes the open source software programs which apply the GNU Lesser General Public License Version 2 or later version ("LGPL Programs").
  • Page 150 zeroconf 0.6.1-1 iksemel 1.4 Apple Public Source License This printer product includes the open source software programs which apply the Apple Public Source License Version 1.2 or its latest version ("Apple Public Source License Programs"). Apple Public Source License Programs: Bonjour Net-SNMP license This printer product includes the open source software program "Net-SNMP"...
  • Page 151 This printer product includes the open source software programs which apply the Sun RPC License ("Sun RPC Programs"). The list of Sun RPC Programs: libc6_2.3.6 netkit-inetd_0.10 netkit-ping_0.10 portmap_5-2.1 glibc license This printer product includes the open source software program "glibc" which applies the terms and conditions provided by owner of the copyright to the "glibc".
  • Page 152 "debianutils" Program: debianutils_2.6.2 shadow license This printer product includes the open source software program "shadow" which applies the terms and conditions provided by owner of the copyright to the "shadow". "shadow " Program: login_4.0.3 telnetd license This printer product includes the open source software program "telnetd" which applies the terms and conditions provided by owner of the copyright to the "telnetd".

  • Page 153: Software Notices (Workforce Pro Wp-4023)

    Programs (each is defined in Section 6) until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code above, please contact Epson customer support for your region. You shall comply with the license terms of each open source software program.
  • Page 154 The list of GPL Programs: busybox_1.7.2 coreutils_5.2.1 debianutils_2.6.2 dpkg_1.10.18 hostname_2.10 ifupdown_0.6.4 inetutils-ftpd_1.4.2 initscripts_2.85 libc6_2.3.6 libgcc1_4.1.1 login_4.0.3 module-init-tools-1.60.9 net-tools_1.60 netbase_4.14 procps_3.1.14 sysvinit-2.85 telnetd_0.17.21 udhcp 0.9.8cvs20050124-5 util-linux-2.12 usb8786 GNU LGPL This printer product includes the open source software programs which apply the GNU Lesser General Public License Version 2 or later version ("LGPL Programs").
  • Page 155 sysvinit-2.85 zeroconf 0.6.1-1 iksemel 1.4 Apple Public Source License This printer product includes the open source software programs which apply the Apple Public Source License Version 1.2 or its latest version ("Apple Public Source License Programs"). Apple Public Source License Programs: Bonjour Net-SNMP license This printer product includes the open source software program "Net-SNMP"...
  • Page 156 Sun RPC License This printer product includes the open source software programs which apply the Sun RPC License ("Sun RPC Programs"). The list of Sun RPC Programs: libc6_2.3.6 netkit-inetd_0.10 netkit-ping_0.10 portmap_5-2.1 glibc license This printer product includes the open source software program "glibc" which applies the terms and conditions provided by owner of the copyright to the "glibc".
  • Page 157 This printer product includes the open source software program "debianutils" which applies the terms and conditions provided by owner of the copyright to the "debianutils". "debianutils" Program: debianutils_2.6.2 shadow license This printer product includes the open source software program "shadow" which applies the terms and conditions provided by owner of the copyright to the "shadow".

  • Page 158: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this EPSON product. Epson is not responsible for any use of this information as applied to other products.

  • Page 159: A Note Concerning Responsible Use Of Copyrighted Materials

    Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Seiko Epson Corporation. Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as EPSON approved Products by Seiko Epson Corporation.

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