Contacting Compaq Support; Shipping Preparation - Compaq PRESARIO Presario 1255 Maintenance And Service Manual

Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin
Removal Sequence
Product Description

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:
Product name
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software being used
Printed result of Computer Checkup (TEST)
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible

Shipping Preparation

To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the
computer.
Ensure that there is no diskette in the diskette drive, no PC
IMPORTANT:
Cards in the PC slots, and no CD in the CD-ROM drive.
4. Close the display and all exterior doors of the computer.
5. Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.
Return to
Presario 1200 Series
Compaq Diagnostics
Specifications
Troubleshooting
Pin Assignments
page or Troubleshooting Index
Parts Catalog
Battery Operations
Index
page.