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R E G I S T E R I N G E X T E N D E D W A R R A N T I E S
You must register the bicycle within 30 days after purchase to enjoy the BH BIKES additional warranties. The process
to activate the extended warranties is described below:
LIFETIME FRAME WARRANTY + 5 YEARS WARRANTY ON BH ENGINES
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You must register the bicycle on the BH BIKES website to enjoy the LIFETIME FRAME extended warranty:
https://www.bhbikes.com/es_INT/registro-garantia-vida-bh/registra-tu-bici-garantia-de-por-vida
Watch this video to find out what you need to do:
https://youtu.be/47aLVgUI248
EXTENDED WARRANTY FOR BH BATTERIES
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You must register the bicycle on the BH BIKES website to enjoy the BH BATTERY extended warranty:
https://www.bhbikes.com/es_INT/registro-garantia-vida-bh/extension-garantia-bateria
Watch this video to find out what you need to do:
https://youtu.be/slNzdFBygMM
The serial number required to register the bicycle is located on the bottom of the bicycle, near the bottom bracket:
0 9 B H W A R R A N T Y
B H P 0 1 E B 2 3 0 5 6 1 8 7
S E R I A L N U M B E R
G E N E R A L U S E R M A N U A L
W A R R A N T Y O F PA RT S O F T H E E L E C T R I C A L A S S I S TA N C E S Y S T E M
As in the case of BH BIKES frames and parts, all electrical components made exclusively for BH will be covered by the
statutory warranty (BH motors feature an extended 5-year warranty after the LIFETIME FRAME warranty is activated).
The warranty period will be established according to the current laws of the country where the bicycle was purchased,
and will start on the date of purchase.
During this period, the holder of the warranty will be entitled to have all manufacturing defects repaired free of charge,
including the reimbursement of transport expenses and any losses caused as a result of this. The terms and conditions
are as described in the section "Statutory Warranty" and can be read at:
https://www.bhbikes.com/manuals
Under no circumstances shall the warranty cover the wear and natural ageing of batteries due to use, charging and
storage. Likewise, the buyer must contact the original manufacturer to use the warranty of third-party parts.
S U B M I T T I N G A W A R R A N T Y C L A I M
All warranty claims must be channelled through an official BH dealer. The dealer will analyse the claim to identify its
scope and perform a preliminary assessment of the incident. The dealer will submit and process the claim directly
with BH. Once BH has defined the corrective measures required, the dealer will send this information to the customer.
All claims must be processed by the official dealer from which you purchased your bicycle. If this is not possible,
please contact us directly. We will help you find an authorised dealer near you:
https://www.bhbikes.com/es_INT/quienes-somos/contacto
C O N D I T I O N S T H AT M AY V O I D T H E W A R R A N T Y O F E L E C T R I C A L
C O M P O N E N T S
The BH battery and electrical components are covered by the statutory warranty, but the following requirements must
be met:
No electrical components must be removed or tampered with.
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The service life will vary according to the use, charging and storage conditions.
•
Keep the battery charged at all times. Otherwise, the battery may deteriorate faster than normal.
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BH 18
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