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USER GUIDE
FlatClient PRO TGL
User Guide Rev. 0.4
Doc. ID: 1070-2963
www.kontron.com
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Summary of Contents for Kontron FlatClient PRO TGL

  • Page 1  USER GUIDE FlatClient PRO TGL User Guide Rev. 0.4 Doc. ID: 1070-2963 www.kontron.com // 1...
  • Page 2 FlatClient PRO TGL – User Guide Rev. 0.4 This page has been intentionally left blank www.kontron.com // 2...
  • Page 3 Kontron with respect to technical processes described in the user guide or any product characteristics set out in the user guide. Kontron assumes no responsibility or liability for the use of the described product(s), conveys no license or title under any patent, copyright or mask work rights to these products and makes no representations or warranties that these products are free from patent, copyright or mask work right infringement unless otherwise specified.
  • Page 4 ENVIRONMENTAL DAMAGE (COLLECTIVELY, “HIGH RISK APPLICATIONS”). You understand and agree that your use of Kontron devices as a component in High Risk Applications is entirely at your risk. To minimize the risks associated with your products and applications, you should provide adequate design and operating safeguards.
  • Page 5 If you have any difficulties using this user guide, discover an error, or just want to provide some feedback, contact Kontron support. Detail any errors you find. We will correct the errors or problems as soon as possible and post the revised user guide on our website.
  • Page 6: Symbols

    FlatClient PRO TGL – User Guide Rev. 0.4 Symbols The following symbols may be used in this user guide DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
  • Page 7: For Your Safety

    Therefore, in the interest of your own safety and of the correct operation of your new Kontron product, you are requested to conform with the following guidelines.
  • Page 8: Lithium Battery Precautions

    General Instructions on Usage In order to maintain Kontron’s product warranty, this product must not be altered or modified in any way. Changes or modifications to the product, that are not explicitly approved by Kontron and described in this user guide or received from Kontron Support as a special handling instruction, will void your warranty.
  • Page 9: Table Of Contents

    FlatClient PRO TGL – User Guide Rev. 0.4 Table of Contents Symbols ..........................................6 For Your Safety ........................................7 High Voltage Safety Instructions .................................. 7 Special Handling and Unpacking Instruction ............................7 Lithium Battery Precautions ..................................8 General Instructions on Usage..................................8 Quality and Environmental Management ..............................
  • Page 10: List Of Tables

    13.2. Transportation ......................................56 Warranty ....................................... 57 Appendix: List of Acronyms ..................................58 About Kontron – Member of the S&T Group ............................59 List of Tables Table 1: Scope of Delivery ....................................17 Table 2: List of Accessories ................................... 17 Table 3: Order Number Information ................................
  • Page 11: List Of Figures

    Figure 4: Rear Panel (Panel Mount) ................................20 Figure 5: Rear Panel (VESA) ................................... 21 Figure 6: FlatClient PRO TGL Interface Panel ............................22 Figure 7: Heatsink ......................................30 Figure 8: Mounting Set with Clamping Brackets and Screws ......................48 Figure 9: Clamping Bracket with Screw ..............................
  • Page 12: 1/ Introduction

    FlatClient PRO TGL – User Guide Rev. 0.4 1/ Introduction This user guide describes the FlatClient industrial HMI series of monitors known as product within this user guide. This user guide focuses on describing the product’s special features and how to assemble, install, operate and maintain the product properly.
  • Page 13: 2/ General Safety Instructions

    Only connect the product to an external power supply providing the voltage type (AC or DC) and the input power (max. current) specified on the Kontron Product Label and meeting the requirements of the Limited Power Source (LPS) and Power Source (PS2) of UL/IEC 62368-1 .
  • Page 14: Instructions Générales De Sécurité

    Le non-respect des consignes de sécurité générales suivantes peut entraîner des blessures pour l'utilisateur et/ou des dommages pour le produit. En cas de non-respect des consignes, Kontron Europe est exonéré de la responsabilité en cas d'accident, ceci s'applique également pendant la période de garantie.
  • Page 15: Electrostatic Discharge (Esd)

    FlatClient PRO TGL – User Guide Rev. 0.4  le produit ne fonctionne plus. Dans ce cas, le produit doit être éteint et il faut s'assurer que le produit ne puisse plus être utilisé.  La manipulation et le fonctionnement du produit ne sont autorisés que pour le personnel formé dans un lieu de travail dont l'accès est contrôlé.
  • Page 16: Instructions For Lithium Battery

    FlatClient PRO TGL – User Guide Rev. 0.4  Use field service tools such as cutters, screwdrivers, and vacuum cleaners that are conductive.  Always place drives and boards with the PCB-assembly-side down on the foam. 2.3. Instructions for Lithium Battery If the product is equipped with a lithium battery, there is a risk of explosion if the battery is replaced incorrectly (short-circuited, reverse-poled, wrong battery type).
  • Page 17: 3/ Scope Of Delivery

    FlatClient PRO TGL – User Guide Rev. 0.4 3/ Scope of Delivery This chapter describes the delivered components and possible accessories. Check that your delivery is complete and contains the items below (according to the ordered unit configuration). If you discover damaged or missing items, please contact your dealer.
  • Page 18: Type Label And Product Identification

    FlatClient PRO TGL – User Guide Rev. 0.4 Part Part Number Part Description 1070-0326 External heatsink Panel mount kit with screws. (245 mm x 120 mm x 25 mm) For all panel mount display sizes PR22-100004-01 Adapter cable HDMI – Display Port, 20 cm, 4K aktiv,...
  • Page 19: 4/ Product Features

    FlatClient PRO TGL – User Guide Rev. 0.4 4/ Product Features 4.1. Front Features The FlatClient panel mount and VESA variants have the same front. The front consists of an aluminum frame and 2.8 mm glass. Figure 3: Front (VESA and panel mount)
  • Page 20: Rear Panel Features

    FlatClient PRO TGL – User Guide Rev. 0.4 4.2. Rear Panel Features The FlatClient panel mount and VESA variants have different rear panels. Figure 4: Rear Panel (Panel Mount) Rear panel Mounting clips Interface panel The number of mounting clips depends on the size of the display. For more information, see Table 4: Technical Data Panel.
  • Page 21: Figure 5: Rear Panel (Vesa)

    FlatClient PRO TGL – User Guide Rev. 0.4 Figure 5: Rear Panel (VESA) Rear Panel VESA mount openings (75 mm or 100 mm) Interface panel The VESA mounting bracket requirement VESA (75 mm or 100 mm) depends on the display size.
  • Page 22: Interface Panel

    FlatClient PRO TGL – User Guide Rev. 0.4 4.3. Interface Panel Figure 6: FlatClient PRO TGL Interface Panel X101: Input Power Standby LED Ground stud Power LED X102: 2.5 GbE Ethernet X104-X107: 4x USB 3.2 Gen 2 X103: GbE Ethernet...
  • Page 23: 5/ Order Information

    FlatClient PRO TGL – User Guide Rev. 0.4 5/ Order Information Table 3: Order Number Information Product Name Description Flat monitor standard product family 2-A1Hv-yxxx 5: FlatClient PRO TGL 2-A1Hv-yxxx 6: FlatClient ECO EKL 2: Standard 2-A1Hv-yxxx 0: Customer specific product (MOST)
  • Page 24: 6/ Product Specification

    FlatClient PRO TGL – User Guide Rev. 0.4 6/ Product Specification 6.1. Technical Specification Table 4: Technical Data Panel Display Size 10.1“ 12.1“ WXGA 15.6“ Resolution (pixel) 1280x800 1280x800 1920x1080, Full HD Format 16:10 16:10 16:9 800:1 1000:1 800:1 Contrast Ratio...
  • Page 25: Software Specification

    Linux Ubunta Firmware including different EDID- and Touch-FW-files are available for the corresponding diagonals in Kontron’s Customer Section | Kontron Europe and Asia. 6.3. Power Specification Before connecting the FlatClient to an external DC power supply, ensure that the external DC power supply meets the electrical specification on the product’s Type Label (see, Figure 2) and as specified in the electrical specification with...
  • Page 26: Power Supply Protection Requirements

    Only connect the product to an external power supply providing the voltage type (AC or DC) and the input power (max. current) specified on the Kontron Product Label. The external power supply must meet the requirements of ES1/PS2 according to IEC/UL 62368-1.
  • Page 27: Environmental Specification

    Prolonged exposure shortens field life and voids the warranty • Short exposure may lead to higher temperatures inside the product and cause permanent damage • Direct exposure accelerates long-term aging For intend use in an outdoor environment or a sunlit environment, contact your Kontron representative. www.kontron.com // 27...
  • Page 28: Compliance

    FlatClient PRO TGL – User Guide Rev. 0.4 6.5. Compliance The FlatClient series described within this user guide plans to comply with the relevant requirements and the approximation of the laws relating to ‘CE’ or ‘RED’ (Wi-Fi) the standards that are constitutional parts of the declaration.
  • Page 29: Table 11: Compliance International

    IEC 62368-1 Audio/video, information and communication technology equipment – Part 1: Safety requirements If modified, the prerequisites for specific approvals may no longer apply. Kontron is not responsible for any radio television interference caused by unauthorized modifications of the product or the substitution or attachment of connecting cables and equipment other than those specified by Kontron.
  • Page 30: 7/ Thermal Consideration

    FlatClient PRO TGL – User Guide Rev. 0.4 7/ Thermal Consideration 7.1. Passive Cooling The FlatClient panel mount and VESA variant are both passively cooled and both support the installation of an optional heatsink for a more efficient path for the transfer of heat out of the product and into the ambient surrounding environment.
  • Page 31: Clearance

    FlatClient PRO TGL – User Guide Rev. 0.4 7.3. Clearance Take care not to obstruct the airflow over the product’s rear panel or to the product with installed optional heatsink on the rear panel, as this can stop sufficient heat dissipating into the ambient environment and cause a build-up of heat.
  • Page 32: 8/ Mechanical Specification

    FlatClient PRO TGL – User Guide Rev. 0.4 8/ Mechanical Specification 8.1. 10.1“ Panel Mount Dimensions Panel Cutout Horizontal Panel Cutout Vertical Height for Mounting Brackets (max.) 10.1” Display 263.9 mm [10.390”] 182.6 mm [7.189”] 5.00 mm [0.197”] www.kontron.com // 32...
  • Page 33: Vesa

    FlatClient PRO TGL – User Guide Rev. 0.4 8.2. 10.1“ VESA www.kontron.com // 33...
  • Page 34: Panel Mount

    FlatClient PRO TGL – User Guide Rev. 0.4 8.3. 12.1“ Panel Mount Dimensions Panel Cutout Horizonal Panel Cutout Vertical Height for Mounting Brackets (max.) 12.1” Display 303 mm [11.929”] 215.5 mm [8.484”] 5.00 mm [0.197”] www.kontron.com // 34...
  • Page 35: Vesa

    FlatClient PRO TGL – User Guide Rev. 0.4 8.4. 12.1“ VESA www.kontron.com // 35...
  • Page 36: Panel Mount

    FlatClient PRO TGL – User Guide Rev. 0.4 8.5. 15.6“ Panel Mount Dimensions Panel Cutout Horizonal Panel Cutout Vertical Height for Mounting Brackets (max.) 389 mm [15.315”] 250 mm [9.843”] 10.75 mm [0.423”] 15.6” Panel www.kontron.com // 36...
  • Page 37: Vesa

    FlatClient PRO TGL – User Guide Rev. 0.4 8.6. 15.6 VESA www.kontron.com // 37...
  • Page 38: Panel Mount

    FlatClient PRO TGL – User Guide Rev. 0.4 8.7. 18.5“ Panel Mount Dimensions Panel Cutout Horizonal Panel Cutout Vertical Height for Mounting Brackets (max.) 18.5” Display 455.3 mm [17.925”] 289 mm [11.378”] 10.75 mm [0.423”] www.kontron.com // 38...
  • Page 39: Vesa

    FlatClient PRO TGL – User Guide Rev. 0.4 8.8. 18.5“ VESA www.kontron.com // 39...
  • Page 40: Panel Mount

    FlatClient PRO TGL – User Guide Rev. 0.4 8.9. 21.5“ Panel Mount Dimensions Panel Cutout Horizonal Panel Cutout Vertical Height for Mounting Brackets (max.) 21.5” Display 522.5 mm [20.571”] 328.5 mm [12.933”] 10.75 mm [0.423”] www.kontron.com // 40...
  • Page 41: Vesa

    FlatClient PRO TGL – User Guide Rev. 0.4 8.10. 21.5“ VESA www.kontron.com // 41...
  • Page 42: Panel Mount

    FlatClient PRO TGL – User Guide Rev. 0.4 8.11. 23.8“ Panel Mount Dimensions Panel Cutout Horizonal Panel Cutout Vertical Height for Mounting Brackets (max.) 23.8” Display 565.1 mm [22.248”] 353.9 mm [13.933”] 10.75 mm [0.423”] www.kontron.com // 42...
  • Page 43: Vesa

    FlatClient PRO TGL – User Guide Rev. 0.4 8.12. 23.8“ VESA www.kontron.com // 43...
  • Page 44: 9/ Connector Pin Assignments

    FlatClient PRO TGL – User Guide Rev. 0.4 9/ Connector Pin Assignments 9.1. FlatClient Pro with 3.5”-SBC-TGL Motherboard 9.1.1. Input Power Connector (X101) Table 12: Input Power Connector Pin Assignment 3-Pin Phoenix PSC 1.5/3-M Power Connector Signal Name GND (-)
  • Page 45: Usb Connectors (X104, X105, X106, X107)

    FlatClient PRO TGL – User Guide Rev. 0.4 Signal Description TX4+ / TX4- In MDI mode, this is the fourth pair in 2.5GBase-T and 1000Base-T, i.e. the BI_DD+/- pair.In MDI crossover mode, this pair acts as the BI_DC+/- pair. To achieve the specified performance of the Ethernet port, Category 5 twisted pair cables must be used with 10/100 MByte and Category 5E, 6 or 6E with 1 Gbit/2.5Gbit LAN networks.
  • Page 46: Power Button

    FlatClient PRO TGL – User Guide Rev. 0.4 9.1.5. Power Button The power button turns on and turns off the product. A short press on the button creates a soft power off and OS is shutting down. Pressing more than 4 seconds creates a hard power off.
  • Page 47: Optional Connectors (X110 And X111)

    FlatClient PRO TGL – User Guide Rev. 0.4 9.2. Optional Connectors (X110 and X111) 9.2.1. Serial Port Connector (X110 and X111) Table 19: Serial Port Pin Assignment 9-pin D-SUB (male) RS232 RS422 RS485 (Half Duplex) RS485 (Full Duplex) Data- Data+...
  • Page 48: 10/ Installation And Start

    • Direct exposure accelerates long-term aging For intend use in an outdoor environment or a sunlit environment, contact your Kontron representative. Handle with care to avoid damage to the front display screen. 10.1. Mounting Instructions - Panel Mount...
  • Page 49: Mounting Instructions - Vesa

    FlatClient PRO TGL – User Guide Rev. 0.4 Figure 9: Clamping Bracket with Screw Insert the clamping bracket in the housing, as shown in Figure 10: Clamping Bracket Insertion. Figure 10: Clamping Bracket Insertion Fasten the screw, to mount as shown in Figure 11: Fastening the Clamping Bracket. The recommended tightening torque is 0,8Nm +-0,2Nm.
  • Page 50: Startup Procedure

    Connecting to a Power Supply/Switching On To connect the FlatClient to the Kontron AC/DC power supply with mating power connector, perform the following: Connect the power supply to the Input Power connector (see Figure 6, pos. 1) using the Phoenix connector. Pay attention to the polarity of the connections Connect the power cord to the mains power source.
  • Page 51: Wiring The Mating Power Connector

    FlatClient PRO TGL – User Guide Rev. 0.4 Switch off the external DC power supply via a disconnecting device (fuse/circuit breaker), to ensure that no power flows during the connection procedure. Connect the wired mating power connector to the Input Power connector on the FlatClient’s rear panel (see Figure 6, pos.
  • Page 52: Switching On/Off

    FlatClient PRO TGL – User Guide Rev. 0.4 10.3.3. Switching ON/Off Once connected to power, the product may be switched on and switched off using the power button on the rear panel. Switching Off using the power button performing an orderly system shutdown but does not fully disconnect the product from the mains power source.
  • Page 53: 11/ Maintenance

    Before maintaining or returning the FlatClient for repair, refer to the information within this Chapter. 11.1. Maintaining The FlatClient contains no user serviceable parts and must be return to Kontron for maintenance or repair. To return the product, see Chapter 12.1: Returning Defective Merchandise.
  • Page 54 FlatClient PRO TGL – User Guide Rev. 0.4 When cleaning the rear panel:  Use a clean soft microfiber cloth.  Use warm soapy water only.  Do not use a chemical substance when cleaning the rear panel, this may damage the lettering and varnish finish.
  • Page 55: 12/ Technical Support

    RMA number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility. Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is repaired or replaced within the stipulated warranty period. Follow these steps before returning any product to Kontron.
  • Page 56: 13/ Storage And Transportation

    The storage facility must meet the products environmental storage requirements as stated within this user guide. Kontron recommends keeping the original packaging material for future storage or warranty shipments.
  • Page 57: 14/ Warranty

    FlatClient PRO TGL – User Guide Rev. 0.4 Warranty Due to their limited service life, parts that by their nature are subject to a particularly high degree of wear (wearing parts) are excluded from the warranty beyond that provided by law. This applies to the CMOS battery, for example.
  • Page 58: Appendix: List Of Acronyms

    FlatClient PRO TGL – User Guide Rev. 0.4 Appendix: List of Acronyms Alternating Current Conformitè Europëenne Communication port Direct Current ElectroMagnetic compatibility ElectroStatic Discharge Federal Communications Commission Giga Bit Ethernet High Definition HDMI High Definition Multimedia Interface Internet of Things...
  • Page 59: About Kontron - Member Of The S&T Group

    FlatClient PRO TGL – User Guide Rev. 0.4 About Kontron – Member of the S&T Group Kontron is a global leader in Embedded Computing Technology (ECT). As a part of technology group S&T, Kontron offers a combined portfolio of secure hardware, middleware and services for Internet of Things (IoT) and Industry 4.0 applications.

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