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TROUBLESHOOTING
Issue
The device cannot be
connected properly
The device is still
appearing in
SmarterHome™ app
after resetting
How to change the
camera network to
another router
Device isn't
identifying the
microSD card
Push notifications
are not appearing
Possible solution
•
Check whether the network is operating correctly.
•
Ensure the camera is positioned closely to the router.
•
Ensure you are connecting to a 2.4Ghz network, and that
this is the network you are currently connected to on your
smartphone.
•
Double check that you have read through the instructions
correctly, that the indicator light is flashing and ready for
connection before attempting to pair.
•
If this does not work, we recommend resetting the device
and attempting again.
Resetting device only initializes network configuration of the
camera, but cannot change the configuration in the app. To
stop it appearing in the app, you must also remove the device
from the app.
First remove the device from the app, then reset the device
manually. It is now ready to pair using a new network or device.
• It is recommended to insert the microSD card while power is
off.
• Confirm whether the microSD card is normally available
and ensure the format is FAT32.
• Sometimes the microSD card may not be identified when
the internet connection is not stable.
• Confirm that the app has been running on the phone and
the relevant reminder function has been enabled from the
settings list.
• Ensure message notification and app permissions have
been enabled on the smart phone.
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