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5.2
After-Sale Services
The retaining period of the performance-critical parts (parts required to maintain the functionality of the
product) for servicing this equipment is 10 years after the discontinuation of production (including the
supply of substitute parts).
If you suspect a failure, please read "5.1 Troubleshooting" thoroughly and take the corrective action.
If you still detect abnormality, stop using the product and contact your sales representative, our sales
department, the nearest branch office or sales office.
• Warranty Period: One year form the purchase date.
• Repair during the warranty period: If a failure occurs when using the product correctly according to
the explanations and instructions in the instruction manual, our company shall repair the product at
no charge. However, repairs of failures caused by misuse, negligence, or any cause beyond our
control, such as natural disasters or fire, shall be chargeable.
• If the warranty period has expired: If functionality can be recovered by repair, repair shall be made
by the request of the customer for a fee.
• Please provide the following information:
- Product name, model name, manufacturing date, serial number
- Description of abnormality
- Business name or organization name, address, phone number
Although depending on the usage state, performance may be deteriorated due to change in parts over
time.
As well as regular care, inspection and maintenance are recommended.
Regarding inspection and maintenance, please contact your sales representative, our sales
department, the nearest branch office or sales office.
Please note that there is a charge for inspection and maintenance.
If you have questions regarding after-sale services, please inquire your sales representative,
our sales department, the nearest branch office, or sales office.
5-8
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