Zoetis AlphaTrack3 User Manual page 17

Troubleshooting
Problem Possible cause
The meter does not enter test Test strip is inserted upside down, or
bottom end in, or not fully inserted
mode after inserting a test strip.
into the meter
No battery is installed
Battery is installed incorrectly
Flat battery
Defective test strip or meter
Blood or foreign objects inside the
test strip port
The test does not start after Blood sample is too small
applying the blood sample.
Defective test strip
Sample applied after meter turns off
Defective meter
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Easy solution
Insert test strip print side up, top end in
Install battery with (+) facing up
• Replace battery. Reset date and time,
if necessary
• If meter still does not enter test mode,
contact Zoetis Customer Care
Contact Zoetis Customer Care
Repeat the test using a new test strip and
a larger blood sample
• Repeat the test using a new test strip.
Wait for drop and strip icons to appear
before applying blood or control
solution
• If problem persists, contact Zoetis
Customer Care
Contact Zoetis Customer Care
Specifications
Meter
Assay method Electrochemistry
Calibration Plasma equivalent
Automatic shutoff 2 minutes of inactivity
Hematocrit 15-65%
Measurement units mg/dL or mmol/L
Storage temperature
– 4 to 140 °F (– 20 to 60 °C)
Relative humidity Operation: 5% to 90% (non-condensing)
Storage: 5% to 95% (non-condensing)
Operating temperature 39 to 104 °F (4 to 40 °C)
Altitude Operation: 71.7kPA (3048 m)
Storage: 54 kPA (5000 m)
Usage For indoor use
Power source Two CR 2032, 3V lithium battery, replaceable
Result range 20 mg/dL (1.1 mmol/L) - 750 mg/dL (41.67 mmol/L)
Sample whole blood, capillary, or venous
Sample Size 0.3 microliter (300 nanoliters)
˝ ˝
Size 3.56 x 2.19 x 0.65
Weight 50 g (w/o battery)
˝
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