Zoetis AlphaTrack3 User Manual page 15

Error Codes
Display message What it means
• The sample volume is too small
• There may be a problem with the
test strip
• Meter error
• Meter error
• Internal reference error
(data memory)
• Firmware checksum error
(program memory)
• Incorrect test procedure (e.g.,
applying blood on the test strip
before prompted by the meter)
• There may be a problem with the
test strip
• Meter error
• The test strip is affected by moisture
• There may be a problem with the
test strip
• Meter error
• Strip Sensing path broken
• Strip Type (OEM) error
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What to do
• Use a new test strip and try again with proper amount of
sample
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using a fresh blood sample and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using blood and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
• Wait for the drop and strip icons to appear before applying
blood or control solution
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using blood and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using blood and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
Error Codes (continued)
Display message What it means
• There may be a problem with the test
strip connection with the meter
• Meter error
No calibration code
Code Strip reading failed
Operating temperature too low
What to do
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using a fresh blood sample and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
Use the code strip attached to the test strip vial to set
the correct lot code.
• Try to set the lot code again
• If the code strip is illegible or broken,
contact Zoetis Customer Care
Try again after warming up the device.
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